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“New Year Celebrations With This Oasis Maderian Hotel”
Review of Quintinha Sao Joao

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Quintinha Sao Joao
Ranked #9 of 86 Hotels in Funchal
Certificate of Excellence
Warminster
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“New Year Celebrations With This Oasis Maderian Hotel”
Reviewed 20 January 2012

My wife Sue have just had our 12th visit to this fabulous hotel, this time we arrived along with my brother and his wife and two friends to a sunny and warm climate. We left Rosie Borges the Guest Manager to arrange our New Year Celebrations and what an excellent job she did. Rosie arranged and accompanied us on half day and full day excursions. Rosie also arranged for My Wife and I to be pampered in the Hotel's Spa with Pedicure's, Facials, Jacuzzi, Sauna and Massages. Following a sensational Banquet Dinner in The Morgadinha (The Hotel Resteraunt) on New Years Eve, Rosie arranged for us all along with other gusests staying at the hotel to be taken to the harbour where we embarked on a boat to watch the firework display from the sea. The firework display was the best we have ever seen and came up to the reccomendations that Rosie had given us.
Following disembarkment in the Harbour we entered a dico in The Fort where we danced and made merry until the early hours along with the locals.
All in all althogh our stay was short at the Hoptel only six days this time. We all felt that we had been there a lot longer as we had enjoyed our New Year Celebrations organised by the Hotel Guest Manager Rosie so much. The staff are tremendous many of which have worked at this Hotel since it opened, they are all welcoming, friendly and proffesional in the areas of their work.
Sue and I have already booked for a three week stay at The Hotel this coming August this time for a different experience to chill out and be totally pampered in this Oasis of an Hotel close to the centre of Funchal.

Room Tip: All of the rooms are spacious and well furnished with air conditioning
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  • Stayed December 2011, travelled with friends
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Helpful?
4 Thank Dustinregis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abarreto, General Manager at Quintinha Sao Joao, responded to this review, 27 January 2012
Thank you very much for the wonderfully positive review of your New Year’s break at the Quintinha de São João. We are delighted to hear that you enjoyed everything we laid on for your enjoyment over this period and I will pass on your comments to Rosie and the rest of our invaluable staff.

Guests staying at the Quintinha over Christmas and the New Year favor the “house party” atmosphere that we are known for and love the fact that everything we do has a Madeiran feel to it. We are so pleased that we exceeded your expectations at this very special time – it was our pleasure to have you and your family and friends staying with us.

We will now look forward to seeing you again in August for a longer spell!

Kind regards

Yours sincerely
André Barreto
General Manager
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Traveller tips help you choose the right room.   Room tips (316)
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Bruxelles
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 January 2012

spending new year in madera is always enjoyable
the weather is just perfect around that time of the year, not too warm not too cold.
madera is a beautiful island which I believe makes people forget about the tiny details that are still important when reviewing hotels. Thus reading the reviews for Madera should be done with careful attention to details, otherwise we quickly end up all cheering for the same hotels with no constructive criticism, and I have to say I would personally be quickly misled in an island as beautiful as Madera. I love Madera but I'm convinced its hotels could do a better job in the maintenance of their infrastructures and in the end would help them go through the crisis they are going through at the moment.

Quintinha Sao Joao gave me a mixed feeling. On one side, the service is impeccable, really great staff that is literally trying to make your experience better everyday. In this hotel you don't feel like you're a client, you feel like a guest. On top of that, they have a really good restaurant
with a michelin recommendation for (2011 and 2012) and very fair prices. I also liked the breakfasts which had literally everything.

Now the problems starting with the room. I was unlucky about the room since it was the one just above the bar which was quite noisy some nights when the hotel invited musicians to perform. I am actually not that sensitive about background noise but this was really loud. To be honest, I don't find it to be a great issue but I can imagine this would be a deal breaker for certain people. The other problem was the bathroom very small, not really clean to my standards (at least not to a 5 stars standard). the shower in the bathtub was not to my height and thus I had to take a bath every day (I'm actually not that tall, it's just that the ceiling in the bathroom was way too low). The wooden floor I believe was made of quickstep and as a result looked quiet cheap. The walls were quite damages in some area and the bed was averagely comfortable. The security guidelines were badly translated (probably through google translate) which I find problematic, I don't think a hotel should disregard those security details, it's not serious. also the eco lightbulbs are rather ugly, I'm not saying they should not use eco light bulbs, they should but they should avoid those industrial white color bulbs, we can do much better nowadays. Other tips would include better room internet, minibar with more choice and maybe some new acoustic floor isolation for the rooms above the bar.
well all in all, I found that this hotel did not put enough attention in the details which is a shame since they have a great potential.

I believe an economic crisis should push hotels to invest in their buildings and not save money on maintenance hoping that the crisis will eventually fade away. With a location like madera which is pure touristic gold, I believe the future leading madera hotels are the one that will make the difference for tourist which I have to say are mostly from middle/higher class and thus have some money to spend.

This rating has been done on the basis of a five stars hotel and in accordance with the price you pay (about 200 euros a night). On a personal note, I actually had a great stay thanks to the service, the food and the magic of madera.

  • Stayed August 2011, travelled as a couple
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Helpful?
6 Thank novatrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abarreto, General Manager at Quintinha Sao Joao, responded to this review, 3 February 2012
I must admit that I am rather confused as to when you actually stayed at the Quintinha de São João – at the bottom of the review it says that you stayed with us in August, yet you begin by talking about how enjoyable the New Year is here in Madeira. The only reason for wishing to establish this fact is because the majority of our refurbishment has been carried out towards the latter part of the year.

You have criticized the Quintinha for its lack of maintenance. 2011 saw an immense programme of refurbishment throughout the hotel – all with the total comfort of our guests in mind. We extended the restaurant space, thus affording more comfort and privacy to our diners, we painted the entire outside façade of the hotel, we made various improvements and repairs to the Spa, we changed the flooring in 19 of the 42 rooms (with high quality, expensive wooden flooring), carried out major structural and esthetical work on our balconies, bought new furniture for our bar terrace and are in the throes of completely updating the soft furnishings in all our bedrooms. In terms of cost for this maintenance we have invested at least 15% of our total revenue of the year solely on the aforementioned changes. Contrary to the comments in this review, our regular guests who have been coming for a long time are delighted with the improvements and we are congratulated on keeping ahead of the times. In addition, we employ a full time Maintenance Manager who is available to make repairs on a day to day basis. We can assure you that the investment in our building and maintenance is well and truly above the norm.

We bend over backwards to ensure our guests are happy and, as far as the mini bar is concerned, we would have been delighted to have provided you with whatever you may have required from our bar menu. We use eco-friendly light bulbs, not to offend the eyes but because they are extremely important to the environment. Our choice of models of eco-friendly light bulbs are perhaps not as extensive as in other countries but we do try to make them more attractive by placing embroidered lamp shades over them. On inspection of the English translation of the Fire Notices behind the door that have been in situ for nearly 14 years, it does seem that some improvements could be made, although this is the first time this has been brought to my attention – our apologies. As far as internet in the rooms is concerned, the facility is not as efficient as we would like and hence we do not charge for it. Having said that, we are looking to improve this as soon as possible and we do have free internet in the bar, terrace and reception area

Our bathrooms are 2.35m high from the floor to the ceiling and 2.10m from the bath to the ceiling. As far as cleanliness is concerned, we do not measure this by star ratings as we would expect the highest level of cleanliness however many stars an establishment has. We pride ourselves on the cleanliness of our hotel and have been praised thus. We are sorry that we have not come up to your standards but would, however, have been most grateful if you had mentioned your dissatisfaction in this area at the time and we would have been able to right the problem.

We are gratified to hear that you had a “great stay” and that you enjoyed our service and food.

Yours sincerely
André Barreto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level 6 Contributor
256 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 17 January 2012

Just back from a two week stay at this jewel of an hotel.
Two minor niggles to begin; no tea or coffee making facilities in the room and unavailability of an iron and board. To have ironing facilities brought to the room would be easy to do.
They are, as I said very minor.
The good points were everything else! The layout of the hotel is excellent and beautifully furnished. The staff are first class from reception, bar, restaurant and cleaners. The management should be very proud of the impression given by all their employees.
The rooms are spacious and well furnished with very comfortable beds.
This is a perfect place to relax and unwind. We will definitely be back.
As an aside, have a drink in the bar of Four Views next door. The view from the bar is spectacular!
Thank you for a lovely two weeks, Sao Jao!

  • Stayed January 2012, travelled as a couple
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Helpful?
3 Thank JohnBLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abarreto, General Manager at Quintinha Sao Joao, responded to this review, 18 January 2012
Thank you very much for leaving your review of the Quintinha de São João on TripAdvisor. We are grateful for your constructive comments and will consider them very carefully. We would like to mention, however, that we do have an ironing service (just the ironing and not washing) and this has proved most popular in the past.

I am very proud of my staff and am delighted with your generous comments – I am more than delighted to pass them on.

We look forward to the pleasure of your next visit.

Yours sincerely
André Barreto
General Manager
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Paris, France
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 January 2012

Dear Quintinha Sao Joao.
Yours is without a doubt my favorite hotel in the world. Have stayed with you on three occasions over the past 11 years, and every time I leave, I feel tearful as I really just want to move into the hotel on a full-time basis... I love being pampered by your gentle and humorous staff – some of which go back a long time (which is quite an achievement in the hotel world, and says a lot about the management). The addition of the spa, as well as covering the 1st floor pool is a great move too. Well done. Yes, I can only wax lyrical about this peaceful and classy paradise, and promise that I will be back as soon as possible!
Yours faithfully, Lulu Macvee
PS: Please don't change anything – it's all perfect!

  • Stayed January 2012, travelled as a couple
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Helpful?
5 Thank lulumacvee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abarreto, General Manager at Quintinha Sao Joao, responded to this review, 16 January 2012
Reading your review first thing on a Monday morning has definitely proved a fantastic start to the week!

Thank you very much for your highest of praise for the Quintinha de São João – your comments are much appreciated and I have enjoyed sharing them with our great staff. It is true…a large number have been here since we opened nearly 14 years ago!

We look forward to welcoming you back for your fourth visit in the not too distant future.

Yours sincerely
André Barreto
General Manager
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Farnham
Level 5 Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 January 2012

The rooms are really well presented with all luxuries included and are of great size. sitting area and huge beds are standard. The bar is quite comfortable and service was good. We ate dinner on one evening - food very average and quite pricey. The restaurant itself is a real throwback to 1960's Blackpool guest house. This really does need to be sorted. The breakfasts, however were excellent. Good choice of hot and cold foods with delicious fruits, cakes and breads. Other good services are the indoor & outdoor pools, gym and spa.

  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
7 Thank farnhogals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abarreto, General Manager at Quintinha Sao Joao, responded to this review, 16 January 2012
How kind of you to take the time and trouble to leave your review of the Quintinha de São João on TripAdvisor - many thanks, it is our first for 2012!

We are delighted that our facilities met with your approval and that you found our bedrooms specious and the breakfasts excellent. We are sorry that our dining room was not to your liking - it has just been extended and refurbished and we are at the moment discussing new menus with our Head Chef. Perhaps these changes will be more to your taste.

We hope that we will have the pleasure of your company in the near future.

Yours sincerely
André Barreto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 December 2011

We chose this hotel because of previous reviews and stayed for a winter break in the last week of November. We were not disappointed. Friendly welcoming staff. Well appointed and comfortable facilities, a lovely room and excellent gym, swimming pools and terrace. A short walk to central Funchal and even the uphill walk back is managable - there is always the courtesy bus. Nothing to fault really. Some might find it quiet, it is a small hotel. We would not hesitate to come back. Thanl you to all of the staff for a wonderful stay.

  • Stayed November 2011, travelled as a couple
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Helpful?
11 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abarreto, General Manager at Quintinha Sao Joao, responded to this review, 16 December 2011
Thank you for taking time to write a review for the Quintinha de São João – your support is much appreciated.

We are delighted that our hotel lived up to your expectations. We know that our guests read the feedback on TripAdvisor and are pleased that you were not disappointed.

We look forward to your next visit and, in the meantime, have a wonderful Christmas and thank you for the "highly recommended'.

Yours sincerely
André Barreto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morzine
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 December 2011

My wife and I sayed here for our Wedding Annviersary, we were very pleased with the hotel and our stay there.
The hotel is small enough that you are recognised by staff and fellow guests, but large enough to have all the required facilities.The hotel is well equipped, we used the Gym and the Spa, both lived up to our expectations. We found the staff extremely helpful. We were surprised to be told the hotel was nearly full as our impression was of a very calm atmosphere.
We enjoyed the bar with it's lovely cocktails, we loved the gardens and the terrace on which we could read and eat cake!
All in all a great stay.

  • Stayed December 2011, travelled as a couple
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Helpful?
8 Thank Steve N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abarreto, General Manager at Quintinha Sao Joao, responded to this review, 7 December 2011
Thank you for taking time to write a review for the Quintinha de São João on TripAdvisor. Thank you also for spending such an auspicious occasion such as your Wedding Anniversary with us – we are honored!

I was delighted to read your comments – especially when you say that the Quintinha is small enough for personal and professional service but large enough to have all the required facilities. This is exactly our aim!

It is strange but true… the hotel can be full but the air of peace and tranquility reigns on.

I shall, as always, pass on your comments to my dedicated staff – thank you for the motivation that comes with your words.

We look forward to welcoming you back on your next visit to Madeira.

Yours sincerely
André Barreto
General Manager
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Additional Information about Quintinha Sao Joao

Property: Quintinha Sao Joao
Address: Rua Levada Sao Joao 4 | Madeira, Funchal, Madeira 9000-191, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Funchal
#6 Romantic Hotel in Funchal
#7 Spa Hotel in Funchal
#9 Luxury Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Quintinha Sao Joao 5*
Number of rooms: 42
Official Description (provided by the hotel):
Built within the grounds of an historic "Quinta" of Funchal, Quintinha de Sao Joao resurrects perfectly the magic of the old Madeiran residences. There are 42 spacious rooms in total, all equipped with the most up-to-date facilities with splendid views over the gardens. Bar, restaurant, heated outdoor and indoor swimming pools and full Spa are included facilities. The careful attention to detail and the excellent personal service brings to life our motto "Home from Home." ... more   less 
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Also Known As:
Quintinha Sao Joao Funchal
Quintinha Sao Joao Hotel Funchal
Quintinha Sao Joao Madeira/Funchal

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