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“Cheap, clean and comfortable (if you're not spending too much time)”

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The Flame Tree Madeira
Ranked #51 of 88 Hotels in Funchal
Reviewed 28 April 2014

I've spent my Easter holidays in Madeira and we booked this hotel since it was one of the cheapest in Funchal. We were mainly interested in a place where to sleep, since with 3 days, we would have spent the time driving around the island. I read all the information about the upgrade here, so I was prepared to decline any related offer.
So, arrived in Funchal, we tried to find it alone but at the end we prefer taking a cab, faster and easier, since the hotel is on the top of the hill, 15-20 minutes by walking from the city-centre and if you don't know, it's really hard finding it. Arrived there, the staff welcomed us, they were not rude, but they tried to sell us the upgrade (the half-board). I wouldn't pay more for breakfast and dinner, so the staff took us to the room. I expected to be really small, dark and not clean, but, it was even nice!
So, it was a normal size room, one window (in the front of the house) was broken, but there was another one working perfectly, so, it was ok. We even had a private toilet+shower provided with soap and towels, the room was clean and we had new towels every day. Would you expect more for 10€ each per day?

Just one thing: hopefully we came back late in the evening the two days we had the car and the third one we waked up really early taking the boat to Porto Santos. We just had a glass of Poncha one evening and we paid it double compared to the price in the city centre. So, I would advice to not take anything at the bar of the hotel, since I rather think it would be much more expensive than anywhere else.
There's a nice bar 5 min by walking, in front of the stadium, preparing great and cheap coffees, and we went there in the morning before leaving with the car.
As other people are writing here, the street where the hotel is located is narrow and a cul-de-sac so we left the car in the main street, to avoid any problem parking next the hotel.

  • Stayed: April 2014, travelled as a couple
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3  Thank Alessia_Camera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 - 116 of 356 reviews

Reviewed 10 March 2014

I recently travelled here with my sister for a small break.When we arrived at this hotel it was basically a building site, we had hardly any sleep and was woken every morning @7 on the dot by a concrete smasher. Staff were rude and could have had better manners. Only best thing about this place is the beds. Will not be coming her again in a hurry.

  • Stayed: March 2014, travelled with friends
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Thank rebecca-louisex0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014

Stayed 7 nights last week with friend of mine on our Madeira hiking trip, will try to sum it up using bullet points..

Positive:
- price, paid 175 Euro or so
- parking space close by
- nice terrace and quite good views
- good turn down service, we got clean towels every or every other day
- amazing snack bar 5 mins from the hotel, opposite to stadium car park, local main dishes for 4-5 Euro, beer 1 Euro

Negative:

- we were given one of the worst rooms (judging by other reviews that mention this room as well), cross the road - not a main building, damp smell, basement view...were offered upgrade to room with a balcony and half board for 100 E...could not be bothered as we needed place to sleep and hot shower...dont know why they gave us that room though, hotel was on very low occupancy...I guess they wanted us to go for an upgrade

- light sleepers should be aware they can be woken up by barking dogs early morning

- poor and small pool, don't reckon anybody would go in

- poor customer service from all staff we met, no smile, no how are you or what brings you here

- hot water would not start working until after 3-4 minutes

- friend of mine slept on extremely creaking bed, we laughed at this a lot as we had never seen bed like that before :)

- you have to pay for wi-fi, 10 Euro for whole stay per room, available in common library only

Not decided:

- continental bfast included, you can have tea/coffee/hot choco, you will get 6 bread rolls, jam, butter, 2 slices of cheese and 4 slices of ham...not bad, however you will get the same every day

- kind of nightmare to park near the hotel as streets are so narrow, however if you take right from the main building, go down the stairs, you hit wide main road and you can park there, we parked there for 6 days, very convenient

- you need to walk at least 20 min to city centre, bus 45 will take you there for 1,70 E though, bus stops nearby, taxis are cheap anyway


That should be all, I would rate this hotel with 2 stars only, however we had a great time in Madeira and hotel served its purpose so I am giving one more.

  • Stayed: February 2014, travelled with friends
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Thank Radim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

How could we go back to Madeira and NOT stay at the Vila? For us, it's 'home from home' and we always get treated almost like family when we walk through the door.
It was very quiet there on this visit - not many guests but the food was still as good (though with the low occupancy, not the usual big choice of menu). We always choose the half board option for best value.
Our room was clean and comfortable (one with a sea view and balcony on the front, actually, we'd had this particular room once before).
Perhaps some of the maintenance wasn't quite up to scratch this visit - some of the paintwork could have done with touching up but overall, we enjoyed our short stay there.
All I will say is 'use it or lose it' - this is still an excellent value for money small hotel, it doesn't have the facilities of the big hotels but if you're wanting to go out all day walking and sightseeing, then this is an excellent place to stay with good food when you come back at night.

Room Tip: Go half board and get a room on the front
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  • Stayed: December 2013, travelled as a couple
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1  Thank Clive B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2013 via mobile

I made a booking for my parents on this hotel for new years. They had a 48 hour cancellation policy.

Unfortunately my parents won't be able to make it to Madeira this year, so I cancelled the reservation about 3 weeks ago. The booking channel through each I booked the hotel confirmed the cancellation and informed me there would be a €0 cancellation penalty.

Lo and behold, I've received my credit card statement and the whole stay had been charged to my credit card.

Have contacted the booking channel and my credit card company, and will get the refund, because I looked at my statement...

Will never do business with this hotel again, and advise everyone against it.

Stayed: December 2013, travelled with family
2  Thank diogo1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

The staff are very friendly ,helpfull and speac good english. There was no A.C. fan, TV, or fridge in the room. The linnen was good to start with but as the days went on they had holes in them and were very worn. The cleaning of the room was not very good. The romm was cklean when we arrived but whie we were ther the glasses were not washed the glass table was not wiped and the bathroom shelves were not cleaned. If you have not paied for dinner do not be fooled by the menu given to you when you arrive. We took up the dinner package because the food seemed to be good. But nothing on the menu given to us was ever served up. The food was bland the vegies over cooked and the salad limp. But the icecream was good. You will need a very good pair of walking shoes as the villa is on a hill with a 45 degree slope. Unless you into hiking and are very fit I would suggest you take a bus or taxi back up. The only non smoking area is in the restraunt which is very small, most of the tables are outside. The view from the room was lovley, you get what you pay for but for a small amount more I feel a hotel closer to the main area would have been a better deal.

  • Stayed: August 2013, travelled with family
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Thank Lynda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

A quiet very located place, however is not easy to find.
The staff is very friendly, and the room was clean, but was in one house just in front of the main building, great view from the stairs to our room.

  • Stayed: November 2013, travelled as a couple
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1  Thank Miriamvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Flame Tree Madeira

Address: Beco Amoreira 26, Funchal, Madeira 9000-086, Portugal (Formerly Residencial Vila Camacho)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Free Parking Restaurant Spa Swimming Pool
Hotel Style:
#2 Best Value Hotel in Funchal
#32 Spa Hotel in Funchal
Price Range: £24 - £43 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Flame Tree Madeira 3*
Number of rooms: 39
Official Description (provided by the hotel):
We are a small, friendly, 39-room hotel, overlooking the Bay of Funchal, just 5 minutes' drive from the city centre. Our professional team awaits your arrival, ready to ensure you enjoy your stay with us, while visiting this beautiful island. We operate 24 hours a day, so someone is always available to help you. All our rooms have private bathrooms and free WiFi. There is plentiful free on-street parking adjacent to the hotel. We look forward to welcoming you to The Flame Tree Madeira. ... more   less 
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Also Known As:
Residencial Vila Camacho Funchal
Vila Camacho Madeira
Residencial Vila Camacho Hotel Funchal
Vila Camacho Funchal
The Flame Tree Madeira Funchal

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