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“Lovely island, lovely hotel”

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Enotel Lido Madeira
Ranked #22 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 26 November 2013

Just returned from a week at this very nice hotel. Like most professing to be 5 star it is just a good 4 star. Nevertheless the hotel is very nice, lovely room, peaceful apart from being woken at 3.30am on the Friday by the boom boom of a disco! Staff were professional and friendly. Good value for money and despite a lot of cold food due to insufficient serving stations at busy times there was a good choice which would please most except my husband! Despite trying to find fault with this hotel in order to please those who always do I would be hard pressed and would certainly recommend to friends. My only real moan would be that the soap dispensers in the public area loos were empty for days, dangerous when everyone is handling the food serving tools. Just takes one person with a bug and a no soap hand wash to cause havoc. I did report this and they were quickly replenished. The world is a big place so we never go anywhere twice but if we did, we would! One tip, don't book the tour operator tours, you can get them much cheaper.We used Happy Tours, turn right out of hotel and just past Spar is a shopping centre, they are just inside the entrance. What a beautiful island.

Stayed: November 2013, travelled as a couple
2  Thank Dee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 27 November 2013

Dear Guest,

We would like to thank you for taking your time to give us your opinion regarding our Hotel and our services as they can always help us to improve.
We can assure you that we will continue to do our best in order to provide our Clients with a quality service.
We are pleased for your co-operation and would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,554 - 1,560 of 2,527 reviews

Reviewed 26 November 2013

hotel rooms had sea view ,mini bar with soft drinks topped up every day ,requested kettle it was delivered within 20 mins with cups saucers and tea/coffee .asked at bar where we could buy milk and barman gave 1 ltr carton of long life food good lots of choice all new sun beds Japanese restaurant good

Room Tip: ask to face pool
  • Stayed: November 2013, travelled as a couple
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3  Thank alacare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 27 November 2013

Dear Guest,

We appreciate your nice comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira.

We thank you for sharing your happiness with us and we can assure you that we will continue to do our best in order to guarantee a quality service to our guests.

We are pleased for your co-operation and we would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

We returned to this hotel in October for my 40th birthday. We went 1st in July and i loved it so much this is all I wanted for my very special birthday.
Unfortunately it was a complete let down. They always say don't go back to the same place twice and on this occasion they are right.
We paid to upgrade to a suite as our baby was 7 months old and not sleeping through the night so we take it in turns so we each can have an alternate peaceful night. Therefore the suite accommodated this with the extra bedroom.
The 1st night we found that the sofa bed was broken but it was too late to complain so we both had a sleepless night. In the morning we reported it and reception said they would sort it. Later that night we found that the replacement was also broken. Again the 3rd day we complained and they brought the original broken bed back!!!! Finally after another sleepless night as we were sharing the bedroom with an upset teething baby we were told that all of the sofa beds were broken as they were all 12 years old. Then eventually they put a single bed in our living room after 3 days. Not ideal when you pay a premium for a suite.
We also on the 1st day complained about the very loud motor/fan noise that turned out to be the air con. Absolutely unbearable but they didn't respond to this complaint at all. I don't suppose there is anything they can do about an ancient air con system that keeps you up all night but you need to know this if you are a light sleeper like me.
There were not any suitable baby chairs in the restaurant they were either broken or missing straps so we had to feed our baby in his pushchair or on our lap - not conducive to a relaxing meal. It didn't matter the 1st time we went in July because he wasnt old enough to need a chair.
We spoke the the reception staff throughout the holiday and upon checking out but they didn't care. He just told us that the hotel needed upgrading and management was aware.
I wrote to them upon my return and all they would offer was a free upgrade next time we visited. As if I am going to spend anther 2k going after such a disappointing holiday and ruined birthday. I replied with this comment and they chose to ignore me.

  • Stayed: September 2013, travelled with family
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6  Thank Dawn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 27 November 2013

Dear Guest,

We have received and carefully read your comments about our Hotel services. Thank you very much for taking the time to give us your opinion and suggestions for they are very important to us and can always help us to improve our services.

All the highlighted points mentioned by you were carefully analyzed and measures were taken in order to avoid situations like these in the future. Nevertheless we will continue to do our best in order to provide our Clients with a quality service and making all our efforts to make Enotel Lido a great hotel to stay.

Thank you for your co-operation and we would like to take this opportunity to send you our best wishes for both your professional and private life.

Kind regards,

Luis Guimarães
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

We spent a week here and really couldn't fault this hotel. The staff were lovely and the food was superb. The all-inclusive drinks package was fantastic! The public areas were clean and spacious, and the entertainment was quite good. Our room was very comfortable and had everything you could have wanted including a mini-fridge which was stocked daily with soft drinks, free safe, air conditioning and bathrobes. The open-top tour buses stop almost outside the hotel and are a reasonably cheap way to get your bearings. Funchal centre is a pleasant 40 minute walk, but a bit more strenuous coming back, so we got the local bus one day, which was cheap but very crowded! We loved this hotel and Madeira generally, and will definitely be returning.

  • Stayed: November 2013, travelled as a couple
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5  Thank Janet2158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 27 November 2013

Dear Guest,
We are glad to know that your expectations have overall been fulfilled.
We would like to thank you for sharing your opinion and we can assure you that we will continue to do our best in order to guarantee the high quality of service at Enotel Lido Madeira.
Looking forward to welcome you again.
Kind regards,
Luís Guimarães
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

Took a weeks all inclusive at this hotel and was surprised and the quality of both the accommodation and food. I have been on some all inclusive package tours in the past and have become a little cynical about them as many have not quite been up to standard. The hotel has three themed restaurants - Italian, Japanese and Madeiran as well as the 'standard' restaurant. The themed restaurants have to be booked in advance and I managed to get booked into the Italian and Japanese ones.

If I'm honest they were both very disappointing. The Italian one had far too many choices, so therefore the food was quite a time arriving at the table and it was nothing special. Japanese restaurant really wasn't much better. Service was quicker but it seems the 'draw' of it was that everyone sat around a square bar and was able to see the chef cooking the food.

Best part of the hotel was the unlimited drinks. Normally on an all inclusive you can only have the local stuff, but here you could have Gordon gin, Famous Grouse whisky etc with no problem whatsoever......and the shots were generous to say the least.

Hotel room presentable and was cleaned each day by 11am. Generally all the staff I met were friendly and were happy to talk.

  • Stayed: October 2013, travelled as a couple
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3  Thank adt52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 27 November 2013

Dear Guest,
We appreciate your nice comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira.
We thank you for sharing your opinion with us and we can assure you that we will continue to do our best in order to guarantee a quality service to our guests.
Looking forward to welcome you again.
Kind Regards,
Luis Guimarães
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

We stayed in one of the Junior Suites. The room was OK, sofas were comfy enough. The farcical included mini-bar had one bottle of water and three cans of pop, not really a mini bar in most people's eyes. All inclusive food was OK, not sure it was value for the money in the end. We could not get sparkling water in room, even though all inclusive. Felt a bit like an old people's home most times. Wifi costs extortionate. Staff could be happier, some looked like they were at the end of a long year.

Stayed: November 2013, travelled as a couple
3  Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 25 November 2013

Dear Guest,

We would like to thank you for sharing your opinion regarding our Hotel and our services as it can always help us to improve.
We can assure you that we will nevertheless continue to do our best in order to provide our Clients with a quality service, which you may witness in your next visit to the Enotel Lido Hotel.

Kind Regards,

Luis Guimarães
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

Just returned from a weeks all inclusive break in Funchal. This is a premier hotel with free branded drinks great food etc. Only disappointment was the Japanese theme restaurant - which was quite frankly rubbish.

  • Stayed: November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Thank PatrickOD13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 25 November 2013

Dear Guest,

We appreciate your nice comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira.

We thank you for sharing your opinion with us and we can assure you that we will continue to do our best in order to guarantee a quality service to our guests.

Looking forward to welcome you again.

Kind Regards,

Luis Guimarães
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Enotel Lido Madeira

Address: Rua Simplicio dos Passos Gouveia, 29, Funchal, Madeira 9004-576, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Funchal
#18 Romantic Hotel in Funchal
#22 Family Hotel in Funchal
#22 Luxury Hotel in Funchal
Price Range: £152 - £329 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Enotel Lido Madeira 5*
Number of rooms: 317
Official Description (provided by the hotel):
Enotel Lido Madeira is a comfortable 5 star hotel located in the main touristic area, situated above the ocean with direct access to the oceanfront promenade and just 5 minutes from the centre of Funchal. There are 270 comfortable rooms available including balcony with a ocean side view, air conditioning, cable TV, hairdryer, mini bar, separate bath and shower, bathrobes, telephone with direct outside line and voicemail facility there are also 47 Suites with a Jacuzzi, coffee and tea making facilities. ... more   less 
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Also Known As:
Enotel Lido Madeira Hotel Funchal
Tivoli Madeira Funchal
Tivoli Madeira Hotel Funchal
Enotel Lido Madeira Funchal

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