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“Good holiday in madeira”

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Enotel Lido Madeira
Ranked #22 of 87 Hotels in Funchal
Certificate of Excellence
Reviewed 31 May 2014

We stayed here at Easter for one week. This was our first time in madeira but will not be the last. This is a very good all inclusive hotel and we will come back.
We were on the fourth floor with a side sea view, the room was excellent and had a very good bathroom with bath and separate shower.
The grounds were lovely and there were plenty of sun beds. The pool was a good size for the hotel but a little cold,the few children that were there didn't seem to mind, we are now in our early fifties but I would say this hotel has many older clients and that is fine. I would like to come back many times so hopefully we'll be older clients one day
The food was of a good standard and this is the first hotel we've been in that the snack bar has been so good, if you had a lie in and went for a late breakfast you could still have a cooked option where normally it would be continental.
Lunch and dinner were good with plenty of options and there was also 3 themed resteraunts Italian, Japanese and Madeiras, we didn't try any as the buffet suits us. The drinks were branded and there was plenty of choice. This is something we look for when going all inclusive.
Entertainment was ok the standard kind of thing you expect on holiday,they have to suit so many age groups and clientele from many different countries, so I think they do a good job.
The staff were excellent always friendly and willing to chat, we liked to go into the sports bar after the entertainment and have a last drink and a game of snooker, this bar. Is open till 2 am and you could also still get a snack.
We are looking forward to returning to this hotel in the future.

  • Stayed: April 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
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9  Thank eleanor n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 9 June 2014

Dear Guest,

We are glad to know that your expectations have overall been fulfilled.

We would like to thank you for taking the time to give us your opinion, as it is very important to us. We can assure you that we will continue to do our best in order to guarantee the high quality of service at Enotel Lido Madeira, which you may witness in your next visit here.

We thank you for your co-operation and I would like to take this opportunity to send you our best wishes for both your professional and private life.

Kind regards,

Luís Guimarães
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,439 - 1,445 of 2,526 reviews

Reviewed 29 May 2014

My wife and I have been to Madeira many times and decided to try a different hotel from the one we usually visit. We went with apprehension that this being larger it would be crowded and busy- in fact we found the Enotel to be quiet, unrushed and extremely pleasant. Our room was of a 4/5 star standard with all the amenities required. The main restraint although busy was never crowded and always we were seated right away. The theme restaurants were real fun with the Japanese a really good experience
All staff were courteuse and helpful with special thanks to the guest team
This was a really all inclusive hotel and it would be difficult to find any major faults

  • Stayed: May 2014, travelled as a couple
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12  Thank GordonYates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 11 June 2014

Dear Guest,

We are glad to know that your expectations have overall been fulfilled.

We would like to thank you for sharing your opinion and we can assure you that we will continue to do our best in order to guarantee the high quality of service at Enotel Lido Madeira.

Looking forward to welcome you again.

Kind regards,

Luís Guimarães
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We are staying at the Enotel Lido and find our accommodation first class,the staff are excellent (nothing too much trouble,the hotel is quiet of an evening and could not be called noisy in daytime. The food is wonderful with the chefs doing justice to escofier. There is a problem with Wi fi but one of the young girls is at the moment sorting this out. The gym is good as is the indoor pool tried them both before breakfast. in all if you want an excellent inclusive holiday.......give the Enotel Lido
A try you will not regret it.
PS the reception staff are great ask for Rita if she can't do it nobody can

Best Regards

Mick reed

  • Stayed: May 2014, travelled as a couple
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7  Thank Mick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 11 June 2014

Dear Guest,

We appreciate your nice comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira.

We thank you for sharing your opinion with us and we can assure you that we will continue to do our best in order to guarantee a quality service to our guests.

Looking forward to welcome you again.

Kind Regards,

Luis Guimarães
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Nice hotel, very good check in experience, staff pleasant but some in restaurant absent minded. Food in main restaurant only just warm but very difficult to cater for so many, themed restaurants excellent with nice touch of entertainment in the maderia themed restaurant.
Be prepared for the French guests who push in to any queue and take over the place (not all of them some really polite)
Would still recommend you give it a go
Try the Lavada walks with Maderia explorers, you will get a good packed lunch from the hotel
Hotel needs to review its wifi policy of charging extortionate price for wifi access, use the cafe on the sea front

Room Tip: Floor five or above
  • Stayed: May 2014, travelled as a couple
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4  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 6 June 2014

Dear Guest,

We appreciate your nice comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira.

We thank you for sharing your happiness with us and we can assure you that we will continue to do our best in order to guarantee a quality service to our guests.
Regarding the Wi-Fi, it is with pleasure that we inform you that from the 1st of June that we have it available for our guests with no extra cost.

We are pleased for your co-operation and we would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

When we arrived we found everything exactly as described. The reception was quick and friendly, all the reception staff were fluent in English, French and German and even understood ironic humour.
A rapid explanation of the layout of the hotel and what we were to expect then followed and we were handed our key cards and off we went. Our room was on the first floor with a "partial sea view" which was true if you stood on the balcony and looked to the right. In hindsight we would not pay an additional £80 for that! the balcony overlooked the main outside seating area for the ground floor restaurant and sports bar and gave us a really good view of the pool area. The room itself was fantastic, large, airy (efficient aircon too) and immaculate. The ensuite had a small issue with the toilet but again was immaculate and well proportioned.
The hotel, we understand, is the only one on the island that is "all inclusive" and gave a wide range of food choices from themed restaurants (that you have to book a sitting for), to a large main restaurant and then the smaller ground floor restaurant. Food and drink were constantly on tap from burgers and hot dogs to really excellent Japanese food cooked in front of you. Breakfasts had continental, full cooked, fresh fruit, a large range of breads through to porridge! We also saw guests having alcohol with their breakfast.
There were plenty of well trained, very friendly staff around who were extremely attentive and in fact you had to very quickly learn to say no otherwise your glass or cup were constantly being topped up. If you were on a day trip around the island you could even ask for a packed lunch which always fed twice as many people as you had asked for.
The gym, pool area, spa, indoor pool, games room, lounges and meeting rooms were all well presented - the worst niggle was blown light bulbs in odd areas which is really trying to pick fault!
the hotel had a quite well stocked library with books in English being in the majority and a very small gift and souvenir shop where you could get a limited number of UK papers.

If all you want to do on holiday is arrive, chill out and be totally looked after then this is the place to be. If you want to see the island too then they are very good at sorting that out for you as well, the centre of Funchal is only a 10-15 minute walk away and the old part of the city is a further 5 minutes on. As echoed by other reviewers we were quite surprised by the numbers of elderly guests and this then was reflected through to the evening entertainment - we listened to three different renditions of Boney M "by the rivers of Babylon" in one week.

Beware the timeshare! they try to dress it up as something different. We were approached twice and politely declined both times and that was that. Other islands and other hotels can be very pushy but except for the obvious lie were not a problem here.

Would we go back? yes we would except that we need a little time to recover from the overindulgence!

Room Tip: try to get into a room further along the two wings
  • Stayed: May 2014, travelled as a couple
    • Value
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5  Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 6 June 2014

Dear Guest,

We appreciate your nice comments and we are glad to know that your expectations have generally been fulfilled.

We would like to thank you for taking the time to give us your opinion, for it is very important to us. We can assure you that we will continue to do our best in order to guarantee the high quality of service at the Enotel Lido, which you may witness in the near future.

We thank you for your co-operation and we would like to take this opportunity to send you our best wishes for both your professional and private life.

Kind Regards,

Luis Guimarães
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

just back 23rd may great place to relax and enjoy a beautiful country. Good hotel but did feel we were in a residential home due to age of guests. It was still a somewhere we would choose to go again though.
Spotlessly clean, good food I'm vegetarian and eat fish so there was no problem lots of choice.
The room was a good size and very clean no mildew around the bath or shower.
Lots of sun beds and brollies to sit under by the pool.
All inclusive package Champagne with breakfast each morning, and named brand drinks available.
The hotel is 5 star but does need a bit more to bring it up to this we thought, such as more waiters by the pool, the dinning room floor needed attention and the carpet in there needed a clean, also there was a hole in the flooring by a servery.
The entertainment was hit and miss 'cabaret' evening was good but apart from a traditional evening not so good.
The spa looked lovely but expensive. As is the internet.
Staff all really good and helpful.

Room Tip: All rooms have sea view but ours was on the side overlooking a road and the sea. Ask for pool and se...
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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3  Thank Frances M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 3 June 2014

Dear Guest,

Firstly we would like to thank you for taking your time to give us your opinion regarding our Hotel and services as they can always help us to improve.
We can assure you that we will nevertheless continue to do our best in order to provide our Clients with a quality service, which you may witness in your next visit to the Enotel Lido Hotel.

We are pleased for your co-operation and would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

Jasper We stayed 2 weeks at the Enotel in May 2014, had a fabulous time.
We booked with Jet2.com. and we have nothing but praise for the service they provided.
The hotel is quite modern,bright, clean and spacious.
The room we were allocated was satisfactory but on the ninth floor of ten, at busy times of the day the two lifts on each side of the building were inadequate for the number of guests.
In the main restaurant you were shown to an available table each mealtime, if you were near the large window where the wine and cutlery were kept, the service was very good,however, if you were further away, the service was not so good.
There was a wide variety of food which was excellent.
The only criticism is, the tables are laid too close together in diagonal rows, which meant while you were eating, other diners had to brush past your chair to get to their tables, sometimes knocking your chair.
The pool area was nicely laid out,a large number of sunbeds, although these were uncomfortable and the noisiest ever, a smallish but big enough pool.
In one corner was the sports and snack bar, open from 10-30am, the food and service from both were very good.
There was a indoor pool, spa and well equipped gym, that opened each morning at 8-00am
except week ends and bank holidays when they open at 10-00am!, It appears the hotel is run on these days for the benefit of the staff and not the guests!.
The reception area and bar were bright, lovely furnished and comfortable, the staff pleasant and helpful.
A weird site occurred several times a day! ill shaped zombie like figures, shuffled around the pool area at a snail like pace, in white ill fitting dressing gowns and flip flops, it looked as if this was their exercise period, they were very clever juggling a drink, cigarette,some reading, some mumbling and slavering while being issued with their daily medication.
We renamed it "The one foot in the grave sanatorium".
The one thing that stops this hotel being rated a 5 star is the dress code, guests especially at mealtimes wearing scruffy jeans and trainers.
All in all, Funchal and Madeira is a beautiful place, we went on the cable cars and toboggan
at Monte, what an experience!
We hope to visit Madeira and the Enhotel again,
Until then, Thanks for a wonderful holiday.

Room Tip: Ask for a room on a lower floor, if you are able, you can walk the stairs when the lifts are busy.
  • Stayed: May 2014, travelled as a couple
    • Value
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1  Thank jasper719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this reviewResponded 30 May 2014

Dear Guest,

We appreciate your nice comments and we are glad to know that your expectations have generally been fulfilled.

We would like to thank you for taking the time to give us your opinion, for it is very important to us. We can assure you that we will continue to do our best in order to guarantee the high quality of service at the Enotel Lido, which you may witness in the near future.

We thank you for your co-operation and we would like to take this opportunity to send you our best wishes for both your professional and private life.

Kind Regards,

Luis Guimarães
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Enotel Lido Madeira

Address: Rua Simplicio dos Passos Gouveia, 29, Funchal, Madeira 9004-576, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Funchal
#18 Romantic Hotel in Funchal
#22 Family Hotel in Funchal
#22 Luxury Hotel in Funchal
Price Range: £156 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Enotel Lido Madeira 5*
Number of rooms: 317
Official Description (provided by the hotel):
Enotel Lido Madeira is a comfortable 5 star hotel located in the main touristic area, situated above the ocean with direct access to the oceanfront promenade and just 5 minutes from the centre of Funchal. There are 270 comfortable rooms available including balcony with a ocean side view, air conditioning, cable TV, hairdryer, mini bar, separate bath and shower, bathrobes, telephone with direct outside line and voicemail facility there are also 47 Suites with a Jacuzzi, coffee and tea making facilities. ... more   less 
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Also Known As:
Enotel Lido Madeira Hotel Funchal
Tivoli Madeira Funchal
Tivoli Madeira Hotel Funchal
Enotel Lido Madeira Funchal

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