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“Starting to look tired in places”
Review of Royal Savoy Hotel

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Royal Savoy Hotel
Ranked #13 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 1 August 2013

We had not been to the Royal Savoy for 3 years as we had decided to use exchange options, so it was nice to return. The staff as usual were very welcoming and helpful throughout our stay. I had made a mistake with our flights and booked them a week earlier than I should have (I really must learn to read a calendar). I contacted the Royal Savoy and their staff were very understanding and changed our accommodation accordingly though we did not get our own apartment. The apartment itself was a standard studio apartment the same as our own but had a bit of a tired feel to it. Perhaps it is getting to refurbishment time.
In house entertainment was MUCH better this year except for the Ballroom Dancing show. That was very poor. The dancers were intermediate standard at best with very poor technique. I am a dancer myself and we have medallists in our childrens' classes who could have put on a better display than this.
A refurb and a better dancing display would, in my eyes, return the Royal Savoy to where it deserves to be, i.e. an Excellent 5 star resort.

  • Stayed: July 2013, travelled as a couple
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2  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 July 2013

Surely there's mora 5 star hotel than a telephone in the bathroom and chocolates on the pillow!. The standard of service seems to reflect the requirements of regular returning time share clientele. Our first offered 'Ocean View' suite was on the ground 9 ie swimming pool) level, the view was only of a large palm tree. Staff were most reluctant to provide us with the standard of room which we required and had paid for. First we were told that nothing else was available, and we had booked for weeks. Evenually an 'ocean view' room was found but without any apology or courtesy. On the first morning the lift in which we were travelling in suddenly stopped and all the lights went out. I pressed everywhere in the hope of finding an emergency button. Eventually the lights and the alarm came on and the doors opened. The cleaning staff in the corridor laughed and dismissed our concern, suggesting that this was not an uncommon occurence. We explored and discoved that the oranges nestlin g at the bottom of our complimentary fruit bowl we white with mold. Some compliment! What else, well the staff found great difficulty in proceesing my debit card, three attempts at banging the machine and then a desperate plea 'Have you another card?' Knowing my card was fine, i refused and eventually after 20 minutes they got their machine to operate.
The town itself is interesting should you be a civil engineer, following floods the whole sea front and many of the roads were Major building sites.

Room Tip: Find areal 5 star hotel
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  • Stayed: July 2013, travelled as a couple
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4  Thank LiznDen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2013

Stayed at The Royal Savoy four weeks ago as a hotel guest in what seems a predominantly timeshare property. The timeshare suites seemed to be a better standard of the hotel rooms which at best would be described as four star. The hotels check in area is quite small, more akin to an apartment block and the staff less knowledgeable of any five star hotel I have been in. The daily newspaper ordered stopped after the first day and again had to be re-ordered receiving the same look up to the sky from the reception staff. Indeed, most requests for information were met with dumb looks and a search for someone who knew an answer. The Tour Operator guides were to be found, after a search, seven floors below reception on a table in a corridor, not at reception or even in the library. The hotel room itself was dated with a flat screen TV occupying the very large cabinet that had at sometime held a large older television. The door on the fridge would not close properly due to a bracket hanging off, the front of a drawer fell off and had to be hammered back on with a shoe, the soap/shampoo in the bathroom was of the wall dispenser type and the single block of soap at the bidet was used every day but never replaced in 7 days. The room, on arrival, had a kettle, tea bags and coffee sachets the latter two of which were never replaced for the whole week without a daily request. Most of the guests were mature which was surprising when the hotel is situated on a hill affectionately nicknamed by one guest as "heart attack hill", indeed it was the only road I have come across with handrails on the pavement. Breakfast was a quiet affair, most of the guests seemingly time sharers who did not appear and breakfast was never "ready" at the appointed starting time either the outside tables were not set or the lady who cooked the eggs had not appeared or both. The poolside snack bar was limited and expensive for what it was, with the external restaurants a better option. Evening entertainment was quiet and adequate for the clientele. The hotel is clean but somewhat dated and to describe it as "a five star hotel" is stretching it somewhat, perhaps the timeshares are this standard but the hotel overall is a fairly good four star hotel with service that often dipped to a three star or less level. Overall experience was disappointing. As a footnote, I spent some time in my career as a mystery guest for five star hotels and would be happy to be challenged by the hotel. At present Funchal harbour is a building site undergoing reconstruction which will not be completed until 2014 and most of the restaurants in the town itself are average.

Room Tip: Ask for an upgrade
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  • Stayed: June 2013, travelled as a couple
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3  Thank 89Mikey89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2013

Stayed one week in January 2013 Lovely views over the sea. Walking distance to town.
We went self catering but enjoyed hotel theme nights.Swimming pools warm even in January
Visit the spa brilliant massage.
Would return Brilliant

  • Stayed: January 2013, travelled with friends
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2  Thank 0303VJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

We have stayed in Royal Savoy Funchal for two weeks now, and it is a real pleasure to be a guest. The good service in every level does the stay so good. The friendly and helpful staff in every level make us feel very welcome.
We choosed some days to make our meals in the room, and some days we used our meal voychers in the restaurant for breakfast and dinner. The meals have very good options for every taste. So this hotel is certainly a hotel to come back to next year.

  • Stayed: July 2013, travelled as a couple
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5  Thank lemongstad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2013

After checking in confirming my name and room number Istill had to wait 3hrs for my bags, only when I demanded to see the manager did the bags turn up, stil waiting for the manager!Provisions ordered weeks ago not delivered. Staff on the reception desk not realy interested about anything.Notices to tell you do not reserve sun beds or wear the hotel robes in public areas totally ignored. Standards are slipping but still a beautifull resort and Island

  • Stayed: July 2013, travelled as a couple
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3  Thank Parky1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2013

We stayed for one week at the five-star Royal Savoy in a Presidential Suite on the top floor. Sumptuous barely begins to describe the surroundings.

The suite was immaculate; a large living-dining room, with a good-size kitchen attached and a cloakroom; the bedroom was generous and connected to the main bathroom via a walk-through wardrobe. Both bedroom and living room opened on to the large balcony which overlooked the hotel terrace, nine floors below, and, beyond that, the vastness of the Atlantic. The kitchen was well-equipped, although we didn’t use it much, eating out most of the time.

Free wi-fi was available in the lounge and on the terrace, and guest services were very useful for booking excursions and restaurants. Standards of housekeeping were excellent, and little details like the Easter egg provided for us on Easter Sunday showed thought and care.

The location was excellent, provided you were happy with a short walk (5-10 minutes) into the centre of town. We certainly didn’t feel any need to be closer than we were. As you would expect in this kind of hotel, room service and drinks at the bar were quite expensive compared to eating and drinking out on the island, but no more so than in similar five-star hotels.

Room Tip: We stayed in a presidential suite on the top floor of the hotel... when you come in to the hotel, yo...
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  • Stayed: March 2013, travelled as a couple
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2  Thank AdanBdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Savoy Hotel

Address: Rua Carvalho Araujo, Funchal, Madeira 9000-022, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#10 Spa Hotel in Funchal
#11 Family Hotel in Funchal
#13 Luxury Hotel in Funchal
#20 Romantic Hotel in Funchal
Price Range: £186 - £689 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Savoy Hotel 5*
Number of rooms: 174
Official Description (provided by the hotel):
The Royal Savoy Hotel is situated in a privileged oceanfront location overlooking the harbour of Funchal. The city's fascinating historic and cultural centre are close by. Funchal's Old Town district, the bustling Marina, beautiful city gardens, Municipal Theatre, city squares adored with outdoor cafes & esplanades, Shopping Centres, Museums and many more interesting places to visit are just a stone's throw away. This Hotel offers 12 spacious standard rooms, 101 junior suites plus 59 superior suites with one or two bedrooms, each elegantly decorated providing the utmost quality and comfort whilst creating a unique exotic atmosphere. All rooms have an ample furnished balcony and enjoy magnificent ocean views. All junior suites have their own kitchenette, sofa bed, refrigerator bar, cable and interactive flat screen TV, DVD player, Internet, electronic room safe and a full bathroom with separate shower, hairdryer and bathrobes. The superior suites have 1 or 2 bedrooms, kitchen, sofa bed, refrigerator bar, interactive cable, flat screen TV, DVD surround sound system, electronic room safe and 2 or 3 bathrooms (master-bathroom equipped with bathtub and separate shower), hair dryer and bathrobes. All rooms have free internet wireless system. This stunning complex is architecturally designed to allow you to appreciate to the full extent the beautiful breathtaking views of the Atlantic Ocean. Enjoy the wide variety of both on-site and off-site leisure facilities and entertainment services, including heated indoor pool; gymnasium; a luxury spa where you can enjoy the free use of the sauna, steam room and tropical shower; games room; hairdresser, free internet wireless system, fine a-la-carte and buffet restaurant, piano bar with nightly live musical entertainment and pool snack bar, 2 outdoor sea-water swimming pools (one heated), jacuzzi, and children's splash pool. We also feature a spacious sundeck and terrace coupled with shady and lush sub-tropical gardens, which are further adorned with a barbecue area, a short seaside promenade, fountains and water cascades, private sea access and outdoor games area - all providing maximum holiday ambience. ... more   less 
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Also Known As:
Royal Savoy Funchal
Savoy Funchal
Royal Savoy Hotel Funchal
Royal Savoy Resort Funchal
Royal Savoy Hotel Madeira/Funchal

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