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Review of Porto Mare Hotel

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Porto Mare Hotel
Ranked #7 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 25 January 2013

This is a modern hotel complex with excellent well maintained facillities. We stayed in a delux room overlooking the pool. Excellent view of the sunset every evening. Breakfasts were some of the best we have had in hotels. All the staff were really friendly and helpful, they couldn't do enough for you.

The location couldn't be better, its an easy walk through lovely gardens into the centre of Funchal, close to the beach and the coastal walkway and a bus stop right outside the hotel where you can get a bus to anywhere on the island.

Food in the hotel is great but there are also lots of restaurants and bars close by. We loved it and have already booked our next holiday there

  • Stayed: February 2012, travelled as a couple
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4  Thank fpd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 29 January 2013

Dear Guest,

Thank you for the review shared on tripdavisor with feedback about your recent stay at Porto Mare hotel and happy to know that you had a such a positive holiday experience.

It will be a great pleasure to welcome you for your future (already booked) visit to our property.

Warm regards,

Muito Obrigado

. ..
ANTONIO PAIS

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1,156 - 1,162 of 2,164 reviews

Reviewed 18 January 2013 via mobile

Returning yet again, have had a wonderful break post new year.

Accommodation excellent, had the bonus of a side terrace this time.

Food is varied and of an excellent standard.

Overall will be back, it's just such a perfect view, good location and wonderful helpful staff.

  • Stayed: January 2013
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5  Thank catsflap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 18 January 2013

Dear Guest,

Thank you for the 6th visit to our property and it is rewarding to know that we manage toonce again fulfill your holiday expectations.

I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about Porto Mare and therefore contributed for the Travellers' Choice® 2013 Winner Top | Best Service

I will be most pleased to welcome you soon,

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2013

I would agree with all the recent reviews. My husband and I chose this hotel after staying in the Cliff Bay in July which is part of the same group. We had a most enjoyable holiday there and would certainly recommend a holiday in the Cliff but we felt we wanted a change seeing the holidays were only a few months apart. We arrived on New Years Eve to a very welcoming and helpful reception desk, this could be said of all the staff from management through to maids.

The weather was much better than we expected and managed to have our breakfast outside most mornings, needing a cardigan on occasions, which was delightful. We enjoyed the New Year celebrations. The Dinner/Dance in the Med restaurant on Wednesdays is well worth a visit also the Dinner/Dance in the Il Gallo at the Cliff on Saturday nights is highly recomended.

We would like to thank everyone for making our holiday one to remember, we hope to see you again sometime this year.

PS. Thanks for taking note of our room preference we were delighted with our room, great sunsets.

  • Stayed: January 2013, travelled as a couple
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2  Thank Carrino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 18 January 2013

Dear Guest,

Really happy to know that we had a positive contribute for your relaxed holidays and thank you for sharing your opinion about it so many other holiday makers.

I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about Porto Mare and therefore contributed for the Travellers' Choice® 2013 Winner Top | Best Service

It will be a pleasure to welcome you soon,

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2013

We have been in this hotel 4 times and we love it. The service is very good. We will certainly be back asap. The pools are good and Mr. Jose Agostinho is sure to make your relax and swimming time around the pools comfortable. The garden is lovely too.

  • Stayed: July 2012, travelled with friends
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Thank Joyce E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 18 January 2013

Dear Guest,

Thank you for sharing your opinion about our property with so many other holiday makers and thank you for the public praise of one of my colleagues. He will be most pleased to receive your comments .

I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about Porto Mare and therefore contributed for the Travellers' Choice® 2013 Winner Top | Best Service

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS

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Reviewed 16 January 2013

The Porto Bay complex of Eden Mar, The residence and the porto Mare are by far the best hotels we have stayed in Madeira. We have visited the Island 12 times in 12 years and love everything about the Island. We stayed at the Porto mare this time for the New Year and were taken by coach on New Years Eve to a view point to watch the fireworks and drink champaign, free of charge. Everything during our 12 day stay was 100% and we will be back later this year to stay in the Eden Mar and do a bit of cooking ourselves, I will miss the breakfasts every morning but my Wife loves cooking!!

Room Tip: Contact the hotel if you want a sea view, I think most rooms do however, I did note that there were...
See more room tips
  • Stayed: January 2013, travelled as a couple
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1  Thank 837moir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 18 January 2013

Dear Guest,

Twelve times in our property…MUITO OBRIGADO.
Thank you also for the great support by sharing your opinion on tripadvisor…did you know that the title of your review is on the “winner hotel list” side by side with the Porto Mare picture?

I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about the hotel Porto Mare and therefore contributed for the Travellers' Choice® 2013 Winner Top | Best Service

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2013

Have just visited the Porto Mare for the second time. Excellent hotel, beautiful grounds. Spotlessly clean. Staff extremely helpful. The breakfasts are truly wonderful with a great variety, from full English, to fresh fruit salad bar, a huge variety of cereals, ham, cheese, croissants, a variety of breads, the list is endless! The evening buffet menu is very good, however, the later you eat the less choice you may have as the dishes may not be replenished, as we found on Portuguese night when the specialty of scabbard fish ran out before we had the opportunity to sample it! Only half the sweets were left by the time we got round to pudding, so on one occasion my niece chose her sweet before her starter! The restaurant opens at 6.30 in the evening and we ate around 7.30. All in all though an excellent choice of hotel and good food,

Room Tip: We had a pool/garden view with sun all afternoon.
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  • Stayed: January 2013, travelled with friends
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Thank Brigitte L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 18 January 2013

Dear Guest,

Thank you for let us know that you had a positive holiday at our hotel and thank you for your support to Porto Bay hotels.
I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about the hotel Porto Mare and therefore contributed for the Travellers' Choice® 2013 Winner Top | Best Service.

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS

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Reviewed 8 January 2013

Our third visit to a Porto Bay hotel and the usual high standards were in evidence. Helpful reception staff, everything spotlessly clean, and a huge choice of food at breakfast.

Our room overlooked the garden with a view of the sea. The room was equipped with an electric kettle, 2 cups and saucers, 2 wine glasses, and sachets of tea and decaffeinated coffee. The bathroom had little bottles of shampoo and bath foam, and body lotion. There were plenty of towels. There is no need to buy bottled water - the tap water is fine to drink. There was a DVD player with the television - if we had known in advance we would have taken some DVD’s to watch.

On arrival one of the lights in the bathroom was flashing off and on. Also on one of our first evenings there was no hot water. We needed to shower before we went out, so that evening we had to stay in our room. The following morning there was still no hot water, but when I went to reception they were aware of the problem and stated that it would be fixed within an hour. In fact it took less than half an hour. (The lack of hot water did not happen again, so I presume it was a one-off problem.)
At the same time as reporting the lack of hot water I also reported the defective bathroom light, which eventually stopped working altogether but still had not been repaired at the end of our two week stay.

Halfway through our first week we were invited to the bar for a free drink. Very nice we thought, but this was in fact organised so that we could be joined by someone selling timeshare, which we were not interested in.

We thought the bar prices were too high. For example a large beer is 4.50 euros and a small beer is 3.00 euros. Yet over the road opposite the supermarket at the Pestana Palms Hotel there was a happy hour from 6pm to 10pm every evening, where a large beer was 2.90 euros and a small beer was 2.20 euros. So that is where we went almost every evening. Even with a Prestige Card which gives 10% off at the Porto Mare it is still a lot cheaper at the Pestana Palms. (And a nicer bar in our opinion) On one occasion, a lunchtime, we had a drink at Bar Varanda, the pool bar at the Porto Mare. Apart from the high prices already referred to, they tried to charge us for two meals which we had not ordered or received.

We will be returning to the hotel in the future, but it is unlikely that we will use the bar.

  • Stayed: November 2012, travelled as a couple
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3  Thank Calendarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 10 January 2013

Dear Guest,

Thank you so much for your feedback on tripadvisor. It is great to know that overall you had a positive holiday experience.
About the happy hour time/better drink prices, we also have the same daily event at Portofino and Oceano bar, therefore next visit I will be pleased to meet you there.

Wishing you a great year,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Porto Mare Hotel

Address: Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-565, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Funchal
#5 Spa Hotel in Funchal
#7 Luxury Hotel in Funchal
#10 Romantic Hotel in Funchal
#11 Family Hotel in Funchal
Price Range: £110 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Porto Mare Hotel 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities... ... more   less 
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Also Known As:
Porto Mare Funchal
Porto Mare Hotel Madeira/Funchal
Porto Mare Madeira

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