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“Top hotel” 5 of 5 bubbles
Review of Porto Mare Hotel

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Porto Mare Hotel
Ranked #7 of 87 Hotels in Funchal
Certificate of Excellence
Rochdale, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Top hotel”
5 of 5 bubbles Reviewed 28 June 2014

This was our 6th visit and it was fantastic. The gardens are still as beautiful as ever, rooms are well maintained. We swam in the main pool before breakfast on every day. Then a big breakfast with a massive choice. The staff are all friendly and have a smile on their faces, not something that can be said for a lot of hotels. We ate at Il Basilico and the Med Restaurants within the hotel. The food at Med restaurant was fantastic.

We ate out at several restaurants and all were excellent.

Room Tip: if you request a sea view you will end up facing onto a road and can see the sea at an angle, the ga...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this review, 20 July 2014
Dear Guest,


Thank you for being at our hotel, for your “TOP HOTEL” review shared with so many other holiday makers and also for staying with us so many times.

Good to know that you also took advantage of our gastronomic opions and enjoyed it.

It will always be a pleasure to see you around, whenever you decide to come to madeira.


Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (565)
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English first
Surbiton, United Kingdom
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 26 June 2014 via mobile

The Porto Mare Porto Bay and The Residence are all one operation. The staff are excellent, the food good and lots going on in the various bars most nights. We stayed in the Porto Mare the room had a sea view with a spacious balcony. The beds were very comfortable and well appointed with tea coffee etc etc. there was a safe in the room and for a miserly 10 Euros you can rent it's use for the week. They have quality pool towels available for a 20 euro refundable deposit these can be changed whenever you feel the need. There is a kids pool a large mail pool and two indoor/ outdoor pools and at least 5 different bars often with differing entertainment. Wifi is free in all the bars and public areas of the hotel. The gardens are quite spectacular and well laid out. There are plenty of sun beds all in good order and spaced out all with sun umbrellas. We could not fault thus venue and in a lot of country's they would be billed as 5 star. This is somewhere we will return to. This was our first time in Madeira all the locals were friendly and proud of thrift Island, the place was very very clean with no litter or graffiti. No matter what time of day or night the entire place felt 'safe'. In one week we saw one Police car and that was at the airport.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank dtSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this review, 20 July 2014
Dear Guest,

First of all thank you for your support by staying with us for the first time.

Thank you also for the positive feedback regarding your recent stay at our hotel and happy to learn that you have enjoyed it.

We will be most pleased to welcome you for the second holiday experience.

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

Having just returned to UK after a fabulous two weeks at this fantastic resort we went straight to our travel agent and booked a further two weeks in three month’s time for our wedding anniversary. Need I say more?
No, but I’m going to. The friendly and efficient staff, the beautiful gardens and the cleanliness are all well documented but there are other things that make this hotel stand out. First there is obviously a continuous maintenance programme that ensures a ‘brand new’ feel. Second the management take their obligations to the environment very seriously – instant hot water, and waste water used for irrigation; room maids with colour-coded waste bins which are also placed around the grounds, and motion sensors to operate the toilet lights. Yes, I know these measures also save on running costs but every business has to make a profit and this hotel is certainly not over-priced for the package on offer.
Just two negatives. I realise that as a 75-year old I have lost much of my youthful flexibility but, sorry I hate your white sunbeds, finding it impossible to lie face down as the raised sides impeded my already reduced mobility. I have returned home with a mahogany front and a light oak back! I suspect I am not the only one to suffer so, as on our frequent walks around the grounds we noticed most people lying on their backs. The second minus is the parsimonious attitude towards refilling the beverage ingredients in our room – we had to catch the maid to get more that two small cartons of milk and sometimes they forgot to supply tea or coffee sachets. On the plus side, it’s nice to find sugar sachets that hold more than a few grains.
It would be invidious to single out any one member of staff for a special mention so thank you all and we look forward to seeing you all again in September.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mikansoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this review, 20 July 2014
Dear Guest,

Just a short note to thank you for the “Fabulous”” review about your recent holiday experience at Porto Mare and pleased to know that overall you enjoyed it. I will certainly share your thoughts with my team.

It will be a pleasure to welcome you in a future visit to Madeira,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleethorpes
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

Having just returned from our 5th visit to the Porto Mare, the standard of the hotel remains excellent. We had a room on the 3rd floor overlooking the gardens and the sea. The attention from all the staff remains to the same high standard. Food is excellent and a good variation can be had. I do not understand some adverse comments about the breakfast. You can have virtually any type of breakfast you like. The cleanliness of the hotel is faultless. Overall the Porto Mare is an excellent holiday venue and look forward to returning at end of September.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this review, 20 July 2014
Dear Guest,

Thank you for the feedback about your recent 5th stay with us really happy to know that we were able to provide another positive experience.

It will be a great pleasure to welcome you for the 6th stay in our hotel,


Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

Having experienced this hotel for 11 days in June 2014, I am surprised that this hotel only sells itself as a 4 star resort. Believe me, I have stayed in many hotels claiming to be 5 star, where the quality of facilities; service; food; care of the grounds; spa & pool facilities; bedrooms & cleanliness do not reach the standards we enjoyed in the Porto Mare Hotel.
The hotel is part of a complex which included the Eden Mar Suites resort and the Residence Apartments. I was worried that this would lead to over-crowding around the pools / restaurants, but this was not the case. Because guests at all three resorts can use the different pools & restaurants in the complex, then there was never a problem finding a pool lounger at one of the outdoor pools; or space at the indoor pools; or at the main restaurant for breakfast and dinner (though the speciality restaurants do need to be pre-booked when they are running "themed" night dinners). The hotel runs a regular (free) courtesy bus down to Funchal, and the "hop-on / hop-off buses stop right outside the hotel (as does public transport)

My only real complaint was that Wi-Fi was only "free" in the public reception areas of the resort. You had to pay to use it in the bedrooms or around the outside facilities. This is just penny-pinching in my view. Wi-Fi is not a luxury item these days to be charged to guests, it is an essential tool if you wish to keep in contact with work and family whist you are away from home. It should be freely available hotel wide to all guests.

Will we return to the Porto Mare - yes. And that cannot be said for all the resorts we have stayed in around the World.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CRH007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this review, 17 July 2014
Dear Guest,

Many thanks for staying at our hotel and for such a comprehensive review about your recent visit to madeira and our hotel in particular.

So good to know that you had such a positive holiday experience and profited from the different facilities and services of our resort.

We will be most pleased to welcome you in a future visit to our Island.


Warm regards

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carnoustie, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

This was our second visit to this hotel and having had a sea view room last time we chose a Garden view room which is a cheaper option to compare. We got a lovely spacious room with a terrace looking out onto extensive gardens which are a feature of this hotel. Room facilities are excellent and as a returning guest the hotel has a free 'Prestige Club' which gives a free basket of fruit and mineral water on arrival. The staff are excellent - we had a small problem with the balcony door lock which was attended to immediately. The hotel has a great location with views over the ocean and a choice of 5 restaurants in the complex. Overall, an excellent hotel which I would recommend to all ages.

Room Tip: Unless you value a sea view Garden view rooms are just as good.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 735RichardB735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this review, 17 July 2014
Dear Guest,

Just a short note to thank you for the review about your recent second holiday experience at Porto Mare and pleased to know that you enjoyed it.


We will be most pleased to see you around for your third to visit our island.

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

This is a wonderful hotel and we thoroughly enjoyed our stay. I would be happy to recommend it to anyone looking for a relaxing holiday with good food and excellent facilities all set in beautiful gardens. The staff were very friendly and attentive. One little irritation though was the hefty charge to use the in-room safe. Hotels (of any rating and especially ones like the Porto Mare) who are serious about security should not be making a charge to use this service, a deposit for the key is fair enough.

Room Tip: Try to get a room with a view of the wonderful gardens, most do.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this review, 17 July 2014
Dear Guest,

Just a short message to thank you for your ” Almost perfect” feedback about your recent visit to our hotel.

We have made good note about the safe charge and promise to discuss it internally.

We sincerely hope to see you around whenever you decide to visit Madeira Island once again,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Porto Mare Hotel

Property: Porto Mare Hotel
Address: Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-565, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Funchal
#5 Business Hotel in Funchal
#7 Luxury Hotel in Funchal
#10 Romantic Hotel in Funchal
#11 Family Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Porto Mare Hotel 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities... ... more   less 
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Also Known As:
Porto Mare Funchal
Porto Mare Hotel Madeira/Funchal
Porto Mare Madeira

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