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Porto Mare Hotel
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Reviews (2,267)
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1,755
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7
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940 - 945 of 2,267 reviews
Reviewed 11 July 2014

From the first moment we arrived to the moment we left, the service and attention to detail was impeccable - they really couldn't have been more helpful or more professional. Eg. Our room in The Residence wasn't ready on arrival due to previous guest being unwell so we were offered a different room and half-board to compensate in Vila Porto Mare.

Received lots of advice from staff on best way into town, place to rent a car, bus to town which leaves from outside the hotel (No. 2, €1.95 each way), also free parking at hotel for the hire car and were provided with a room for our last day after checking out so we could shower before flying - no extra cost. They offered to arrange our taxi to airport, same price as on arrival so they didn't add anything for themselves. Occasional cutlery dropped was replaced without prompting, just on hearing the clatter! Their level of English language was brilliant - meant we could chat and joke with the staff at times, ask questions and converse easily. Not expected in the least but lovely and 'stressfree' to be able to make requests and be easily understood - home away from home. Many of the staff had worked there for 6-15 years and confessed to love working here, in a friendly supportive atmosphere at the hotel instead of for a business-centred hotel.

Hadn't planned to eat in the hotel restaurant in the evenings, we prefer to explore and eat out but ate there first night as we were tired - the food was delicious and wait service brilliant - professional and attentive. Learned we could use the half board $17 credit in the a la carte and The Med restaurants - menu divine, we had seared tuna steaks, tender beef, codfish ravioli, melt in the mouth scallops and to-die-for crime brûlée with ginger and melon icecream during the next few days.

On half board, meals in the buffet restaurant are free and food is good too - many of the items being cooked during service to ensure excellence. Had grouper fish, salmon, prawns, oysters limpets and pork over a few days. Good variety of fresh salads, and too many beautiful deserts.

The Basilica Restaurant is downstairs, below The Residence and also very good. We had prawn linguini and a pizza - both very nice, and Grandmas Pudding for dessert. Lovely. Service was a bit slow here when busy but that would be the only negative in the food department here.

Vila Porto Mare is one of three establishments on the complex but they're seamlessly connected and provide a lot of variety. Pool areas were clean and tidy with the pool guys unobtrusively re-tying umbrellas and straightening beds as people left their sun beds. Lots of people there but the range of different sunbed areas, pools and sitting areas meant it didn't feel too busy. Lots of comfy chairs placed here and there around the edge of the buildings under shade so nice to be out at times but not in the sun. The jacuzzi area we used most has a lovely waterfall - easy to tune out a relax. Two indoor-outdoor pools and two outdoor pools.

Gym is air conditioned and has good quality Italian equipment (running, step, cross trainers, weight machines for lats, chest press, thigh curls, leg extensions, squats), plus free weights, three adjustable benches and floor mats. I saw yoga advertised on day at the pool side but didn't go. There's entertainment (eg. bands, singers, magician) and themed events each evening if you're into that.

The resort guests (and visitors to Madeira) seem to be mostly mature couples, 50+ and there's no 'hollering and hooting' at night.

Wifi cost €25 in the room, but was free if sitting and using in reception. Despite buying wifi for the room, the connection was iffy throughout our stay, dropping in and out within minutes. We weren't the only ones having problems and seems typical of a few of the hotels. Staff had the IT guy reboot things to try to improve the situation but remained sketchy.

There's entertainment and themed events each night if you're in to that sort of thing (bands, singers, magician, dancing etc), again good quality and friendly.

Really can't recommend this place enough - had a really brilliant time. Yes it's a thirty min (pleasant) walk to town but really, with the shuttle bus available, a €1.95 bus trip option or a €6 taxi ride it's really not a problem.

Room Tip: Ask for a room overlooking the pool.
  • Stayed: June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Safarinjema2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,

Many thanks for staying at our hotel and for the comprehensive feedback about it.

I do apologize for wi.fi service where we made already some changes in order to improve the quality of the signal.
Happy to learn that overall you have enjoyed the facilities and different services we do offer within our property.


It would be a pleasure to welcome you soon,

Warm regards

Muito obrigado,

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

I have positively reviewed this Hotel before and returned again this June. My last review was superlative rich and to be fair I didn't believe this hotel complex could get better: but it has. The gardens are more beautiful, the staff are even more helpful and overall everything has been put in place for a terrific holiday. I am sure the comfort, food, ambience and entertainment will not be to everyone's liking but it certainly made our week one of the best holidays we have ever had.

Room Tip: Go for a junior suite in Porto Mare/Eden Mar or a room in The Residence.
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank hoban13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,

Just a short note to say thank you for the time you spent in our hotel and for your thoughts about it.

So good to know that we were able to exceed your previous holiday experience with us.

We will be most pleased to welcome you,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

We again stayed at the Porto Mare Hotel for 2 weeks and the service was excellent, food could not find fault and the grounds were as ever beautiful. Will not hesitate to stop there again so relaxing and clean and the rooms are very well equipped.

Room Tip: Rooms facing the sea
  • Stayed: December 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Traveller846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 22 July 2014

Dear Guest

We want to thank you for being our customer once again, for what it seems a another very positive holiday experience and for sharing your thoughts with us.

We would be most pleased to welcome you in a future visit to Madeira,

Warm regards

Muito obrigado,

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

This is a lovely hotel with many excellent facilities. The drawbacks were:- there's no map of the complex, so even after several days we were finding new corners, and getting lost in between floors and areas; reception staff not very helpful or knowledgeable - they gave us wrong advice about buses, and were unable to help us book, or get to, an evening concert in town that appealed to us, so we missed it; similarly, they had very little knowledge relating to 'What's on in Funchal' ; the courtesy bus dropped us off barely halfway towards the old town, and the driver insisted that's as far as he went (we only tried it the one time); awful tea and coffee at breakfast, but that's normal everywhere, alas.

Niggles aside, it's a great hotel and we are already planning a return. Hopefully, knowing what we know as above, a four-star experience will be come a five-star one.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank connery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,

Many thanks for staying at our hotel and for the feedback about it.

I do apologize for reception desk service. I will promise to discuss the matters with the team and try to improve.

It will be a pleasure to welcome you soon,

Warm regards

Muito obrigado,

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

we stayed at this hotel for 2 weeks last September everything was great from the welcome, facilities, food and the room. we were on HB and I can only say it was the best food we had staying at a hotel. The views from the baloney were amazing and we would come back to this hotel again

Room Tip: stay in a seaview room
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jean s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,

Just a short note to say thank you for the time you spent in our hotel and for the feedback sent about it

It will be a pleasure to welcome you in a future visit to Madeira,


Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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