Promised much and delivered little, service was very poor in all areas of the hotel, - the waiter in the pub was one of the rudest and slowest members of staff ive ever come across.
breakfast staff were pleasant but nothing more, pool bar staff also pleasant but very slow.
room was large, bright and airy and also very clean, however despite them knocking on your door about 10 times a day, they never refilled items that had been used, we continually had to phone for coffee, towels and toiletries - also for a 5 star hotel the toiletries were lacking.
the pool area was undergoing maintenance which we were not informed about when booking so it was noisy all day long.
it is a very large and impersonal hotel, restuarants did not offer the food choice you would have expected nor the standard. it is also a very strange lay out, charging for wifi not a plus.
it also says it is only 10 minute walk in to town, which was one of the reasons we booked it - this is not true, its a good 20 minutes.
- Official Description (provided by the hotel):
- The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool, Jacuzzi, Turkish bath and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Alpha Holidays Limited, PESTANA MANAGEMENT - Servicos de Gestao S.A., Booking.com, Travel Republic (UK), LoveHolidays, Expedia, TravelUp, getaroom.com, HotelsClick, Hotels.com, TripOnline SA, Evoline ltd, Ebookers, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Pestana Carlton Madeira reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Pestana Carlton Madeira Funchal
- Carlton Hotel Madeira