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“Some improvements made since last visit”

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Pestana Carlton Madeira
Ranked #29 of 86 Hotels in Funchal
Certificate of Excellence
England
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Some improvements made since last visit”
Reviewed 27 June 2014

It was two years since our last visit to the Carlton Hotel and it was pleasing to note a few changes and improvements.
There has been a real effort to make the pool areas more attractive and the flower beds were looking extremely colourful, particularly around the garden poo. Unfortunately, the ocean level sun terrace is still sporting the same old stained and well-used sunbeds and the rusted and threadbare parasols. However, a few flower tubs have now been installed around the front edge of the terrace in an attempt at giving a more pleasing outlook. A pity that no-one seems to be caring for the plants though as they were desperately in need of a good watering.
There was certainly much more going on in the way of entertainment in the evenings but sadly they were very poorly attended and we can only think this is because of the ridiculously high prices charged for drinks.
The time share apartments are coning to the end of their current shelf-life with only 3/4 more years left on the 30 year leases. Apparently, the rooms are all due to be modernized and re-furbished at that point so in the meantime it is a case of accepting the tired and dated furnishings.
The hotel is excellently located for walking into Funchal; is close to the main bus stops, taxi rank and so many restaurants that you are spoilt for choice. On the whole, the staff are pleasant and helpful and the ones in the Owner Relations Office are available to answer questions, advise on trips and excursions, book shows and restaurants for you.

Room Tip: If staying in the hotel ask for a garden room overlooking the pool and with a sea view. If in the t...
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank EileenandIan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, 11 February 2015
Dear Guests
The Pestana Carlton Madeira Hotel would like to thank you for your review.
Achieving quality and our guest’s satisfaction is our daily goal.
We look forward to the opportunity to welcome you again.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 June 2014 via mobile

We stayed at this hotel in September of last year and we were both extremely happy with everything about it. The staff were friendly upon arrival despite having a lot of check-ins arriving at once, it was still fairly quick. Our cases were waiting for us at our room, which was a great size and had an amazing view of the City and the mountains.

The hotel's location is ideal for the City centre and the walk down the main street is quite nice. We made the most of the complimentary champagne at breakfast and enjoyed the food thoroughly. It was nice and relaxing in the evenings sitting on the terrace bar while some live music played.

Stayed September 2013, travelled as a couple
Helpful?
2 Thank Stu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, 11 February 2015
Dear Guests
The Pestana Carlton Madeira Hotel would like to thank you for your review.
Achieving quality and our guest’s satisfaction is our daily goal.
We look forward to the opportunity to welcome you again.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Appleton, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 June 2014

Others have praised this beautifully appointed hotel, the very friendly and helpful staff, (can't understand the review complaining about them, says more about the reveiwer than the staff!), so I will try to give some useful information.
Kettle and cups in room free to use but (maybe as were were with Thomsons) a charge of 6 euros if the tea/coffe supply is replenished.
We were given a Priority guest card which I didn't realise gives 5 % off drinks. It was a few days before a barman asked for it but Reception kindly offered to backdate the discount, but I declined.
It seemed that the bed linen was changed daily and we had a turn-down service but if you don't want to be disturbed put the notice on the door.
There is a shop by the Garden pool which sells English newspapers and cigarettes as well as other holiday items.
Any problems that the staff could put right, were put right. The shortage of hanging space in our room was annoying but extra hangers appeared within fifteen minutes of us asking. Similarly, the heavy mirrored doors on the wardrobe were a nuisance. Also the bed was comfortable but any movement was felt by the other person. However, these matters will have to wait for the next refurbishment, which from the good condition of our room, may be some long time away.
Spar shop diagonally opposite. Further past, down the hill about 100 yards, two Irish pubs.
Up a lane opposite hotel about 50 yards is a taxi rank. About 5 Euros into town which one could walk as downhill but well worth the taxi coming back!
Reception sells tickets for the Red Bus (open top sightseeing) but the other company, Yellow bus, has more routes. Tickets can be bought on board, nearest stop by Reids about 4 minute walk away.
Each Saturday in June there is a firework display by companies competing for the New Years' Eve show. As this hotel is quite high one has a good view.
Enjoyed our stay, full marks to Thomsons for a good flight, attentive cabin staff, and the hotel rep, Millie.

Room Tip: Obviously sea view, probably up high but I don't know if they are all as nice ours on floor 3.
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  • Stayed June 2014, travelled as a couple
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Helpful?
5 Thank MWlshw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, 11 February 2015
Dear Guests
The Pestana Carlton Madeira Hotel would like to thank you for your review.
Achieving quality and our guest’s satisfaction is our daily goal.
We look forward to the opportunity to welcome you again.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 June 2014

Great location ideal for walking into Funchal or along the Estrada Monumental. We booked via RCI as a timeshare exchange and we had a suite in the main tower block with front views of the fabulous bay and side views towards Reids. Very good standard of furnishings and loads of space including two bathrooms! Good standard of cleanliness with daily linen change. No WIFI in the rooms which was disappointing but the public rooms had good access. The hotel restaurants were a bit pricey and therefore pretty empty and the English Pub was frankly gloomy. However there's loads of choice in the immediate locale and a great little bar directly opposite which we frequented for a nightcap. Pool and garden areas beautifully kept and a lovely view from the poolside snackbar. Worth the trip downstairs or in the lift to the sea level Atlantic pool and spa. Overall a good value exchange of our timeshare week and we plan to return.

Room Tip: Rooms in the tower block have best views across the bay. Corner suites are large and sunny.
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  • Stayed March 2014, travelled as a couple
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    • Service
Helpful?
Thank JeanneC58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, 11 February 2015
Dear Guests
The Pestana Carlton Madeira Hotel would like to thank you for your review.
Achieving quality and our guest’s satisfaction is our daily goal.
We look forward to the opportunity to welcome you again.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 June 2014

Having decided to visit Maderia for a holiday we chose the Pestana Carlton in Funchal for our stay.We were delighted with this hotel which is well positioned and a short walk to the town centre, this is mainly a downhill 30 minutes stroll but you may need good legs for the return journey, however, a taxi or bus will bring you back without difficulty.The hotel has a great deal to offer for most and is very smart, clean and spacious. It is well managed and the staff are always ready to give the professional service required with a ready smile and a cheerful response. We had a suite on the eleventh floor for myself, my wife, and our daughter, and this was most comfortable. We had tea, coffee, water and soft drinks available in our room and all we needed for making tea or coffee when needed. The rooms were serviced every morning and early evening and we had a nice balcony with a mountain view. We were offered a sea view at extra cost but declined, but this was our choice and the vista from our suite was not in the least disagreeable, in fact, it was interesting to watch the town wake up in the morning and the sunrise before we descended to the restaurant terrace for a superb breakfast from a buffet which should not be revealed to 'weight watchers' ! We will certainly go back to the Carlton and recommend it to others.

Room Tip: As always a matter of personal choice, but the mountain view is not disagreeable and at higher level...
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  • Stayed June 2014, travelled with family
    • Value
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Helpful?
1 Thank Kaybe23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, 11 February 2015
Dear Guests
The Pestana Carlton Madeira Hotel would like to thank you for your review.
Achieving quality and our guest’s satisfaction is our daily goal.
We look forward to the opportunity to welcome you again.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 June 2014

This is our second stay in this hotel and i have to say it just gets better.

We were lucky enough to be upgraded to a 2 bedroom suite which was wonderful - thank you very much.

The service, food and facilities continue to be fantastic and we cant wait to visit again in October.

Thank you very much to all the wonderful staff for yet another faboulous holiday

Room Tip: a sea view room is absolutley wonderful
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  • Stayed May 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Sonia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, 11 February 2015
Dear Guests
The Pestana Carlton Madeira Hotel would like to thank you for your review.
Achieving quality and our guest’s satisfaction is our daily goal.
We look forward to the opportunity to welcome you again.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 June 2014

This hotel is in a great position for visiting Funchal 20mins down hill a little longer to return.
We had a sea facing room on the 15th floor which was great, great views and very quite.
Disappointed that there was no replenishment of tea and coffee in our room , this was the first5*hotel I have stayed in with no iron or ironing board!thankfully I had brought a travel iron,the air condition was a little noisy and not very efficient, the bed was very hard, I felt that maid service was a little lacking,and turn down service as early as 6pm was very inconvenient as this is when most people are changing for dinner.
The food at this hotel is ok . Breakfast has plenty of choices but the standard of the cooked breakfast is not5*.
Dinner was a little disappointing meat on several occasions was tough, and the vegetable choices were poor .
I didn't find the hotel staff particularly friendly especially the waiters and waitress's .The pool area was very clean and the gardens are very well looked after.
I would stay at this hotel again but only bed and breakfast it is in such a lovely position?

Room Tip: The higher the better and sea view room
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 212Dean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, 11 February 2015
Dear Guests
The Pestana Carlton Madeira Hotel would like to thank you for your review.
Achieving quality and our guest’s satisfaction is our daily goal.

Good notice of your comments has been taken and we will do our best to improve.
We hope to have the opportunity to welcome you again
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Carlton Madeira

Property: Pestana Carlton Madeira
Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#21 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Official Description (provided by the hotel):
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira

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