My other half has been to Madeira quite a few times and normally stays at the Royal Savoy next door but we thought we would give the Pestana ago. We booked the holiday via Thompson who said it was a 5* hotel.
First impression of the hotel is good, the main lobby was clean and the area surrounding the hotel was nice. The staff that checked us in were really friendly. There was a problem with our room, we booked a room with a "sea view" but the room we was given was a view of the mountains. We went back down to reception and all was sorted.
We was given a room with overlooked the marina on the 18th floor! It was an amazing view and worth the extra cost for the room! The room was clean and a good size. Our room has a small TV that does have some English channels (BBC News, CNN and BBC Entertainment) and a fridge. Just a warning, the fridge is pretty small so don't rely on it too much. The air conditioning was okay but not amazing, it resulted in us using the spare key to leave it on 24/7 to keep the room cool. Our room also had a small balcony that had a table and two wicker chairs. There was also dressing gowns, towels and beach towels which was a nice touch.
The pool area was kept really clean with plenty of room. The only issue we had was finding the pool attendant. It was quite a busy week for the hotel but there only seemed to be one guy around the pool areas. There are two pool areas which are both pretty nice. There is also a indoor pool with a massive jacuzzi.
Our room was Bed and Breakfast, at first the breakfast was really nice however its the same everyday. We got sooo bored and fed up of the same food that we started to skip it. We didn't eat anything else at the hotel as there is plenty of restaurants in the area. I would recommend Beef and Wine which is about a 5 minute walk away.
It can be quite loud in the evening, we did go for a couple of drinks in one of the terrances which was nice in the evening however when you got to your room you could hear the same guy singing! The bar staff were amazing, I got any cocktail/drink I wanted, just had to ask. They seem to know what is what.
Overall the hotel was really good, the only issue was the 5 stars. It isn't a 5 star hotel! We went expecting a 5 star hotel and didn't get it.
Overall the hotel was nice
- Official Description (provided by the hotel):
- The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool, Jacuzzi, Turkish bath and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars. ... more less
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- Also Known As:
- Pestana Carlton Madeira Funchal
- Carlton Hotel Madeira