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“A top class hotel - guests feel welcome and completely at home.”

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Pestana Carlton Madeira
Ranked #29 of 86 Hotels in Funchal
Certificate of Excellence
Chester
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A top class hotel - guests feel welcome and completely at home.”
Reviewed 11 November 2009

The Pestana Carlton is quite simply a fantastic hotel.

The hotel is a true '5 Star' where you are looked after from the moment you arrive. This is mainly due to the attitude of the staff and I do mean all of the staff. I have stayed at many 5 Star hotels where the staff are very attentive and helpful but at the Carlton it is immediately apparent that this is because they really do want to help you, rather than because they are being paid to do this.

It helps that most of the staff have worked here for many years, as such if you make return trips you will be remembered and although staff are always very professional, polite and formal there is a genuinely warm and friendly undertone.

The location of the Carlton is perfect for Funchal, whether shopping, eating out or lazing in a cafe or sea-front bar. The walk into town is a leisurely 15 minute stroll which provides you with a constantly changing array of floral 'colour' depending upon the time of your visit.

Hotel facilities are absolutely excellent with two pool areas and a selection of options for eating from snacks/meals by the garden pool to full à la cart in the restaurant - the standard is always superb.

Finally, Madeira is undoubtedly one of the friendliest of holiday destinations with a marvelous climate, many exhilarating walks,quite breathtaking scenery and many First Class local restaurants.

I would 100% recommend both The Pestana Carlton and Madeira for a memorable and relaxing holiday, having first stayed at the hotel over 28 years ago and still being a regular return visitor.

  • Stayed October 2009, travelled as a couple
    • Value
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Helpful?
2 Thank Holiday-Active
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Service Manager at Pestana Carlton Madeira, responded to this review, 11 January 2010
Pestana Carlton Madeira would like to thank you for your wonderful review.
Achieving quality and our guest’s satisfaction is our daily goal. It is with great happiness that we hear that people feel like at home when they are here.
Looking forward to welcome you again in the near future,

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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East Sussex
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 November 2009

Madeira as an island has had many plaudits and all are well deserved.
My wife and I had an 18 day stay at the Pestana Carlton in the capital Funchal. The hotel is sited on the sea front though there are no beaches there is access to the sea. The rooms, and hotel facilities are excellent with probably the friendliest and most helpful staff to be found anywhere. There are two pools with ample space around each of them. The food within the hotel is of the highest quality but so also are the prices and we found it much cheaper to eat in the many excellent restaurants nearby or in the old town of Funchal. Funchal and Madeira offer so much whether you just wish to chill out by swimming or lazing about and for the more active a multitude of Levada walks from the fairly easy to the downright difficult. On the sea there are various boat trips for whale and dolphin watching to deep sea fishing and also the great diving to wrecks or just to see the undersea world with its abundance of fish. For the golfers there are two top class courses Santa da Serra the home of the Madeira Open and the beautiful course ( my favorite) Palheiro with the nicest staff I have met at a golf club. the views from Palheiro over Funchal are spectacular.Helicopter trips over the island starting from the harbour are very popular as is the day trip by ferry to the island of Porto Santo
famed for it's 9 miles of golden sands and the hitoric connection with Christopher Colombus who married on the island. There is also a Golf course on Porto Santo with special offers from the ferry company for golfers. For the gardeners there is an abundance of gardens on Madeira open to the public among which are the Botanical Gardens, Blandy's Gardens and my favourite Monte Palace Gardens which can be reached by cable car. You can return to Funchal from Monte via the travel mode of the wicker tobbogan. There is so much to write about Madeira that you really need to visit to find it all. Finally I would mention the taxis. On the whole the drivers are very good and are also good value. they offer various island trips and it beats hiring a car and driving yourself as the taxi drivers know the island, most speak several languages and you see the parts of Madeira that you would miss if drivng yourself. Do visit Madeira and you could end up as so many do regular visitors.
.

  • Stayed October 2009, travelled as a couple
    • Value
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    • Service
Helpful?
4 Thank Mad4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Service Manager at Pestana Carlton Madeira, responded to this review, 11 January 2010
Pestana Carlton Madeira would like to thank you for your excelent review.
Achieving quality and our guest’s satisfaction is our daily goal and it is comments like these which make many people want to come back and become regular visitors.
We look forward to welcome you again in the near future,

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2009

Friendly and courteous staff make this hotel they go far beyond their remitt to make you feel at home.
Front office staff extremely attentive as are the restaurant and bar personel although they were under pressure most times managed a smile.
Food in the Grill was good although over two weeks may have been a little repitious the wines were a little constricted in choice and quite expensive as was the mineral water.
The breakfasts were as good if not better than any 5 star Hotels in England with an enormous choice of hot and cold dishes together with fresh fruit.

The only area that was dis appointing was the Taverna bar area that because of low guest rate lacked atmosphere also the 'Pub' was closed for lunches.. this usually being a great alternative to enjoy food other tthan the pool bar.
The rooms were clean stylish and little touches like complimentary water and Tea making facilities were a great idea..the bathrooms were pleasantly deocorated in stone tiles and there was always an abundance of toiletries.
The room was always cleaned properly and beds were turned down in the evening.
After a two year period break we went back to the Carlton and found that it had more than surpassed our expectations...to all we thank you for a wonderful seven day break and please continue to be a sparkling gem in the Pestana crown!!!

  • Stayed September 2009, travelled with family
    • Value
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Helpful?
1 Thank malcbodfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Service Manager at Pestana Carlton Madeira, responded to this review, 13 January 2010
Dear Mr. Bodfish,
The Pestana Carlton Madeira Hotel would like to thank you for your review. It is always a great happiness to welcome you, year after year.
We look forward to welcoming you and your family again soon,

Best Regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billingham
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 November 2009

We have stayed at the Carlton twice this year and I have already booked to return next year. The Hotel caters for all age groups and is located within easy walking distance to the city centre. The hotel offers great food and also has a English style pub attached, for people who don't wish to go far from the Hotel we found great bars and restaurants within 500 yards of the main entrance. The Carlton staff are all very friendly and the Hotel is very clean and spacious with lift access to all areas, the rooms are modern and spacious with all amenities that you would expect with 5 star accommodation.

I would recommend the superior rooms with Sea Views which boast heated twin bathrooms and balcony loungers to take in the stunning sea views.

  • Stayed October 2009, travelled with family
    • Value
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Helpful?
1 Thank BigGameFisherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2009

This hotel really deserves its five stars, everything about it is excellent. From the two beautiful sea water pools to the very comfortable bedrooms everything was first-class. We had a very enjoyable week with friends staying in this hotel. The location is good, just a short walk from Funchal center, and there are plenty of restaurants and small shops close to the hotel for the nights we didn't feel like walking into the main town.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lady_CLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Service Manager at Pestana Carlton Madeira, responded to this review, 14 January 2010
Pestana Carlton Madeira would like to thank you for submitting your review about your holiday.
Achieving quality and our guest’s satisfaction is our daily goal.
We look forward to welcoming you and your friends again in the near future,

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 October 2009

You want to spend some time in paradise?

Pestana Carlton, Madeira is the place to be. It is true - the island is a tropical garden floating in the Atlantic Ocean.

The people here seem to have the sunshine in their hearts. Everyone we met was ever so friendly and helpful and this is also true for all the staff at the hotel.

We were very well looked after: spoilt with luxurious breakfasts and special dinners full of atmosphere. A welcoming atmosphere all around.
The service and frendliness of everyone was just excellent.
Happy memories to take back home and definitely many reasons to come back in the future.
Thank you erver so much everyone at Pestana Carlton for making this stay so special for us.

  • Stayed October 2009, travelled as a couple
    • Value
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Helpful?
3 Thank madeiramarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Service Manager at Pestana Carlton Madeira, responded to this review, 14 January 2010
The Pestana Carlton Madeira Hotel thanks your for choosing us for your holiday in Paradise and for your kind review.
Achieving quality and our guest’s satisfaction is our daily goal.
We look forward to welcome you and your wife you again in the near future,

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 October 2009

Have stayed at this hotel on many occassions and will return each year as long as we are able. Location is brilliant as you can walk,bus or taxi either into Funchal or the Lido very easily.
The hotel itself is spacious and the reception area always has beautiful flower arrangements.
Our room this time overlooked the Harbour and we woke each morning to spectacular sunrises. The room was always cleaned well and the bed linen and towels were changed every day.
The hotel gardens and public areas are all kept in excellent condition and ther are always people around cleaning and tending them.
The pool area has plenty of sunbeds and you can go down in a lift to the Atlantic pool which has access to the sea. Both pools are always kept very clean.
We ate our breakfast on the terrace each morning over looking the pool where some people were taking an early morning swim. The times we had dinner in the hotel we found the food very good.
The staff at this hotel are always very friendly and helpful and always pleased to see us return.
We would recommend this hotel to anyone who wanted a relaxing holiday in comfortable
surroundings with friendly staff and a perfect location.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madeiralovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Service Manager at Pestana Carlton Madeira, responded to this review, 14 January 2010
Pestana Carlton Madeira would like to thank you for writing this review.
Achieving quality and our guest’s satisfaction is our daily goal and at the end the most important is to see people coming back year after year, no doubt, it is the best reward.
We look forward to welcoming you again and again soon,

Best Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Carlton Madeira

Property: Pestana Carlton Madeira
Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#21 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Official Description (provided by the hotel):
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira

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