My wifeand I stayed at the hotel for 1 week on half board. The overall standard was what I would expect from a five star hotel in the respect that there were excellent facilities and the cleanliness of the bedrooms and hotel in general could not be faulted. However unless you are a fish eater, which neither of us really are, you are limited in your choice for the evening meal. On most occasions the food, which should always be on the hotter side, was at best warm and at times only luke warm. On one occasion my wife had some roast potatoes which were not even luke warm. On pointing this out to the Head Waiter he checked the others which were the same and then took them back to the kitchen. Instead of bringing some hot potatoes to my wife, which I would expect a hotel of this standard to do, that appeared to be the end of his job. Five minutes later I went to see if the remainder had been replaced which in fact they had been and were now hot. We did get an apology when signing for our drinks. In fairness there was always a good choice of salad and cold meats. Again on three occasions out of six the soup was not very hot. The only other comment is that I have never experienced waiters clearing plates from a table when the other person is still eating.
Although the hotel is the most modern looking of the Pestana chain it is a fair distance from the centre of Funchal but a free bus service is supplied. However the walk to the Lido area is relatively easy along the promanade even if it is hilly in parts The Casino Park Hotel, especially, or Carlton Hotel would enable visitors to walk into Funchal with much greater ease.
- Official Description (provided by the hotel):
- The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more less
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- Also Known As:
- Pestana Grand Funchal
- Hotel Pestana Grand
- Pestana Grand Hotel
- Pestana Grand Madeira
- Pestana Grand Premium Ocean Resort Madeira/Funchal