We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent facilities, food a bit cool”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Pestana Grand Premium Ocean Resort
Ranked #16 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 13 June 2011

My wifeand I stayed at the hotel for 1 week on half board. The overall standard was what I would expect from a five star hotel in the respect that there were excellent facilities and the cleanliness of the bedrooms and hotel in general could not be faulted. However unless you are a fish eater, which neither of us really are, you are limited in your choice for the evening meal. On most occasions the food, which should always be on the hotter side, was at best warm and at times only luke warm. On one occasion my wife had some roast potatoes which were not even luke warm. On pointing this out to the Head Waiter he checked the others which were the same and then took them back to the kitchen. Instead of bringing some hot potatoes to my wife, which I would expect a hotel of this standard to do, that appeared to be the end of his job. Five minutes later I went to see if the remainder had been replaced which in fact they had been and were now hot. We did get an apology when signing for our drinks. In fairness there was always a good choice of salad and cold meats. Again on three occasions out of six the soup was not very hot. The only other comment is that I have never experienced waiters clearing plates from a table when the other person is still eating.

Although the hotel is the most modern looking of the Pestana chain it is a fair distance from the centre of Funchal but a free bus service is supplied. However the walk to the Lido area is relatively easy along the promanade even if it is hilly in parts The Casino Park Hotel, especially, or Carlton Hotel would enable visitors to walk into Funchal with much greater ease.

Room Tip: Side sea views are very good value
  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BeeJayBury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 19 June 2011

Dear guest,
Thank you very much for staying with us.
I hope that, you had a nice time with us and i sincerely regret the situation occured in our restaurant. We keep on fighting to see where we are failing to not keep the food warm enough.
Please note that we value all comments posted on trip advisor and all of them all forward to our management team. I hope to see you again in our hotel and please let us know in time anything you might dislike or desagree, we will do our best to fulfill it.
Most of the people only go on holidays once per year, it is very important to feel confortable, happy and speccialy realised with their choose.
Kind regards from all our staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,932)
There are newer reviews for Pestana Grand Premium Ocean Resort
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

1,354 - 1,360 of 1,932 reviews

Reviewed 11 June 2011

The hotel is upmarket and luxurious from the comfy beds, to the immaculate grounds. The outdoor swimming pool is fabulous and there is a pleasant indoor pool with Jacuzzi and sauna plus seating area which we used one afternoon when it clouded over. The location of this hotel is just perfect; beautiful views and away from the bustle of central Funchal. However the delights and attractions of central Funchal are easily reached via the hotel courtesy and local buses. The local bus service is frequent and hotel staff can explain how to use it.
We did not eat or drink in the hotel at all. For our evening meal we frequented the Real Canoa just outside the hotel, which was outstanding for beautifully cooked meals, friendly service and value.
I was horrified to find I had left my holiday reading behind but happily the hotel has a cosy little library.

Room Tip: Ask for a sea view on the higher floors.
  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
2  Thank anderj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 18 June 2011

Dear guest,
Thank you for joining us!
Were glad that, once again we meet someone's expectations.
We thank you also for leaving your feedback about our hotel and all the compliments
you made about the facilities.
We hope to see you again in our hotel and also our beautiful Madeira.
Best wishes and take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2011

A well positioned hotel with beautiful gardens and swimming pools. The hotel is very clean and comfortable and looks very impressive.

However, the dining arrangements leave a lot to be desired. The evening meal is on a buffet-style arrangement and is a disaster.. Newly arrived guests are not greeted when entering the dining room and are left to their own devices to find a table, if indeed they can find one not containing dirty dishes. After queueing for food one is often confronted with dishes that have not been replenished, requiring a further wait. As previously stated dirty dishes are often left on your table for long periods and it is often the case who can catch the eye of a member of staff to clear them.

I do not believe that this hotel deserves a 5-star award because of the dining arrangements. I do not know whether all Pestana hotels have buffet-style arrangements for evening meal, but the last thing a guest wants is to be bobbing up and down following a day out. A 5-star hotel should ensure relaxation at meal times; this hotel does not meet that criteria

  • Stayed: May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank tommybrown53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 6 June 2011

Dear guest,
Thank you very much for staying with us and share your feedback about your recent holidays with us. Your sincere comment about the dinning arrangements, will certainly be part of some new improvements from our management. Unfortunaly, i'm only able to receive our guests on wednesdays at our madeiran buffet with a offer of the tradicional poncha but, i must say your comment is very valid and i will do all the efforts together with our management team and take the best measures to coorect this situation in the future.
I hope you had a nice and relaxing time with us beside this situation about the dinner.
I also hope this doesn´t stop you visiting us in the near future and we send you our best wishes to you and your family.
With kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2011

Situated on the most southerly point of Madeira this resort has to be one of the most attractive and beautifully kept places you will find. Enjoying a superb view of the Atlantic Ocean and Funchal over immaculately kept gardens, it is our favourite chioce of holiday destination. The accommodation is of a genuine 5 star quality and the service excellent.

  • Stayed: January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LomondEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 31 May 2011

Dear guest,
Thank you for ratting us at trip advisor and for choosing our hotel to spend your holidays.
We will do our best to provide you the quality and service you are used to.
We hope you and your family are fine and we look forward to see you soon.
With our kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2011

I asked for a quiet room as I'm recovering from chemotherapy and were given 1103 it was just what I needed. My husband's birthday was while we were away and the hotel sent a bottle of champers to our room. a real surprise. The hotel was everything we could have asked for.

Room Tip: Ask for 1103
  • Stayed: May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KfGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 26 May 2011

Dear Mr. & Mrs. Green,
Thank you for leaving your opinion about your recent stay with us.
We are happy to learn that the choice of the room was apreciated from you
and you had a nice and relaxing stay with us.
With our best wishes of a quick recovery for your chemotherapy, we remain with kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2011

We had been recommended to the Pestana Grand Hotel but this exceeded our
expectations.
The staff were very friendly,efficient and very willing to assist in any way

Room Tip: Always ask for a sea view room
  • Stayed: May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GeorgeCatton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 25 May 2011

Dear guest,
Thank you for spending your time in ratting us!
I'm glad we exceed your expetations, specially after being recommended.
All i can say is, we hope you have taken good memories back home, we are looking forward to see you soon.
Take care and best regards from all our staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2011

We have recently returned from a very relaxing week at the Pestana Grand, Madeira. This was our third visit to Madeira but the first time we had stayed at the Grand.

The location was ideal for us, stunning views and laid back atmosphere.

Our room overlooked the sea and was very comfortable with all the usual amenities.

Service was excellent and the staff were very friendly. Food was good (lots to choose from).

Would definitely recommend this hotel. It was great that they had a library with lots of English books to choose from.

Only downside was the poor weather on a couple of days but there was nothing anyone could do about that!

Room Tip: Front sea view was brilliant
  • Stayed: May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank kathy2712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 24 May 2011

Dear guest,
Thank you for visiting us at the lti Pestana Grand Hotel.
were happy to know that you been delighted with the view from our rooms,
and our service and personal made this a even better holiday for you.
Take care and we hope to see you soon.

With kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Funchal hotels
1.5 mi away
Pestana Carlton Madeira
Pestana Carlton Madeira
#31 of 88 in Funchal
2,315 reviews
1.1 mi away
Hotel The Cliff Bay
Hotel The Cliff Bay
#4 of 88 in Funchal
2,932 reviews
0.7 mi away
Melia Madeira Mare Resort & Spa
Show Prices
Show Prices
Show Prices
1.8 mi away
Pestana Casino Park
Pestana Casino Park
#33 of 88 in Funchal
2,872 reviews
1.0 mi away
VidaMar Resort Hotel Madeira
0.4 mi away
Baia Azul Hotel
Baia Azul Hotel
#19 of 88 in Funchal
257 reviews
Show Prices
Show Prices
Show Prices

Been to Pestana Grand Premium Ocean Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Grand Premium Ocean Resort

Address: Rua Ponta da Cruz, 23 | São Martinho, Funchal, Madeira 9000-103, Portugal (Formerly Pestana Grand)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Romantic Hotel in Funchal
#12 Business Hotel in Funchal
#13 Spa Hotel in Funchal
#16 Luxury Hotel in Funchal
Price Range: £72 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Grand Premium Ocean Resort 5*
Number of rooms: 177
Official Description (provided by the hotel):
The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , TravelUp, Booking.com, LoveHolidays, PESTANA MANAGEMENT - Servicos de Gestao S.A., World Independent Hotel Promotion, Travel Republic (UK), Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelQuickly, Cancelon, getaroom.com and 5viajes2012 S.L. so you can book your Pestana Grand Premium Ocean Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Pestana Grand Premium Ocean Resort Madeira/Funchal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing