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“Magnificent Hotel and Views But ?”

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Pestana Grand Premium Ocean Resort
Ranked #15 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 4 August 2011

Lovely Hotel with magnificent views Shame the dining was chaotic, Room cleanliness not up to standard.
We were a party of four and in one room the windows were dirty we had a problem with water seeping up through the floor in the bathroom, balcony door was really difficult to open, It took 2 days and endless calls to reception to sort the problems out and only after we spoke to Dina on reception who was excellent.
Dining was a lottery for the first 4 days we were not seated. It was difficult to find clean tables as they were not emptied and cleaned when vacated. Once seated plates were not taken away between courses.
The Dining experience was not good as most of the staff looked miserable and were looking for guidance.
Duarte Santos Front office Manager Did get involved towards the end of our holiday and was very professional. He Reserved a table for us for the remainder of our stay and things did seem to get a bit better in the dining room.
If these problems are sorted out we would have no hesitation in recommending it.
Also big Thank`s to Anna who worked in the Bar who always looked after us even though she was always busy, Also the Twins in the Dining room.

  • Stayed: July 2011, travelled as a couple
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4  Thank robmari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 17 August 2011

Dear guest, thank you for joining us at the lti Pestana Grand Hotel.
Thank you for leaving your important opinion about your stay, in particular the dinning room.
We passed through hard times duo to the occupancy of the hotel and speccialy the amount of half boards in the hotel. I must say things were improved in order to provide the service Pestana Grand is used to give. I apollogise that the service provided was not up to your expectations at the time.
Best wishes to you and your family and we hope to see you soon.

With kind regards

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1,348 - 1,354 of 1,948 reviews

Reviewed 3 August 2011

We just arrived home in the Netherlands and really this was a perfect holiday, a lot to see, very very good hotel, perfect sea view, beatiful rocks, very good food, very nice swimming pool, we met a lovely dutch couple with kids, so everything perfect !
On birthday our son they made special service, everyting was perfect!

  • Stayed: July 2011, travelled with family
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Thank wilcorita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 18 August 2011

Dear guest,
We are delighted to know that you found in the lti Pestana Grand the perfect place to spend your holidays and you left satisfied with all our facilities and the beatiful things Madeira has to offer. Hope you are well and look forward to see you again.
With kind regards

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Reviewed 1 August 2011

Just returned this morning from the Grand. We had a great time and it really is as the many positive reviews describe it. The food is great and the nightly change of theme is somthing to look forward to.

We booked 4 trips from the reception and although a little dearer than others they are 1st class! The guide Lina gets a special mention as she makes you feel like you are being shown around by a family member and she even sings to you! (Try it. You'll see what I mean......)

Overall, a thorough recomendation. Final point. Don't book a taxi from reception. when it arrives the meter will already be running as apparently, they switch it on when the hotel calls. if they travel some distrance you end up paying for that journey as well!

Room Tip: Ask for rooms with low final numbers 1105, 2306 etc. as they are nearest the pool views
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  • Stayed: July 2011, travelled as a couple
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2  Thank Marcose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 18 August 2011

Dear guest,
Thank you for staying with us and leaving your opinion about your recent holidays.
I'm glad that the hotel corresponded to your expectations and you found here a nice place to relax for your holidays. When a táxi is booked from our reception, it is send the closest one to our hotel. The meter starts where he is on that precise moment, but i also think that it's worth paying that bit more instead of walking to the main road, besides that sometimes there are any at the place.
Hope you have had a nice flight back home and we wish to see you soon.
With kind regards

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Reviewed 1 August 2011

we stayed in this hotel for one week as a late deal choice and can throughly say we had a very enjoyable and relaxing time. The whole hotel including reception, corridors, rooms, resturants, ground and poolside were impecibly clean and tidy, as were most of the surrounding streets.We were given a free upgrade to a partial sea vie room which we personally found to be perfectly situated on the west side of the hotel, the view aws, left sea, ahead over the hotel gardens to a set of apartments and far right mountains, when not covered in cloud, this also meant that we had no sun early morning which kept the room nice and dark, for a not early rise, yet we could sit on our balcony late evening with a glass of wine watching a beautiful sunset.The room its self was perfect everything worked well and the beds were very comfortable. We cannot think of anything that was not supplied at breakfast from freshly made pancakes and omlettes to amazingly tasting poridge, although the qeue for the omlettes was sometimes pianfully slow and sometimes it was hard to find an unused and re set table but staff were happy to help if you asked. We were half board and ate both at the buffet and in the hotel resturants, the buffet always had plenty of choice and we sometimes had difficulty in piling our plates too high esp. at the dessert counter, the food in the resturants was excellent too and a nice change from the buffet, don't feel you have to go half board there are plenty of resturant's on the door step and just 5 mins walk away is a superb shopping centre full of more resturants and cafes and a great hyper market that sells water and cheap wine, Funchal is an hour's walk away (we walked there and back) but there are plenty of local busses and a free one from the hotel. The pool side also had a non smoking area which was great the loungers and brollies are alittle dated and are beggining to show wear but still work well in the hotel blurb it states you are allowed to reserve sun loungers but as usual this is not enforced so i suggest you do as it can soon fill up before 11 if the hotel is busy and halr the pool area is in shade till after lunch time, the pools are freezing but welcome relief on a very hot day BEWARE of the lizards that live on the promeade wall there are hundreds of them and they are very inquisitive and will jump on to your sunbed( or in to your bags) if it is close enough to the wall.All in all we had a very relaxing week and would def go back to this hotel.

  • Stayed: July 2011, travelled as a couple
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2  Thank scottynan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2011

We booked this hotel through Atlantic holidays just 2 weeks before departure, half board and side sea view at a good price.
Not comfortable having airport transfer driver talking on mobile phone while driving with a mini bus full of passengers.
On the face of it the hotel is very nice. Our room was large with settee and easy chair and very comfortable. Balcony furniture very comfy.There are amenities to suit everyone, the pool area is good, However, this hotel lacks good service and dinner food quality of a true 5* hotel.
We were eating breakfast around 10am probably 3 feet from the swimming pool when a member of staff wearing an apron and carrying brooms and container with cloths and cleaning material walked casually around the edge of the pool in front of us!!!!!
Almost every breakfast and evening outside tables would be vacated and left for ages before staff would prepare them for the next guests, I saw guests clearing the tables themselves and I too did this.
We ate in the Italian restaurant - lobster risotto, it tasted of nothing and at 24 euro each expected far better.
One day we returned to our room at 3pm to find our room untouched since we left that morning, I went into the bathroom (we were getting ready to go to Funchal) when the maid knocked on the door, my husband let her do the bed and we assumed she would return after we left to clean the bathroom-she did not!!!!!
The highlight of the week was we hired a taxi driver (fully licensed-and good English speaking) who took us around the island to many places not accessible by mini bus. Tony's knowledge of the island was immense and would recommend his tour to anyone, he can be contacted by phone or text [...]-thank you Tony.

Room Tip: Partial sea view or sea view room a must
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  • Stayed: July 2011, travelled as a couple
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Thank Cjincallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

We had a lovely holiday at the Pestana Grand. This hotel is very calm and relaxing. The bedrooms, public rooms, pools and gardens are extremely clean and well kept. The thing that made this hotel really special were the staff. Without exception all the staff we met were so kind and friendly and always willing to please. We look forward to a return visit.

  • Stayed: July 2011, travelled as a couple
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3  Thank DeliaD86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

we had the choice of 3 hotels in madeira and chose the grand. Best choice. It was very clean and well presented. The staff were very polite and helpfull. The pool area was imaculate. The choice and quality of food was 1st class.and free bus service to town means you are not left out in sticks.

  • Stayed: July 2011, travelled as a couple
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2  Thank glidermanbroch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Grand Premium Ocean Resort

Address: Rua Ponta da Cruz, 23 | São Martinho, Funchal, Madeira 9000-103, Portugal (Formerly Pestana Grand)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Romantic Hotel in Funchal
#12 Business Hotel in Funchal
#12 Spa Hotel in Funchal
#15 Luxury Hotel in Funchal
Price Range: £73 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Grand Premium Ocean Resort 5*
Number of rooms: 177
Official Description (provided by the hotel):
The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Pestana Grand Premium Ocean Resort Madeira/Funchal

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