Lovely Hotel with magnificent views Shame the dining was chaotic, Room cleanliness not up to standard.
We were a party of four and in one room the windows were dirty we had a problem with water seeping up through the floor in the bathroom, balcony door was really difficult to open, It took 2 days and endless calls to reception to sort the problems out and only after we spoke to Dina on reception who was excellent.
Dining was a lottery for the first 4 days we were not seated. It was difficult to find clean tables as they were not emptied and cleaned when vacated. Once seated plates were not taken away between courses.
The Dining experience was not good as most of the staff looked miserable and were looking for guidance.
Duarte Santos Front office Manager Did get involved towards the end of our holiday and was very professional. He Reserved a table for us for the remainder of our stay and things did seem to get a bit better in the dining room.
If these problems are sorted out we would have no hesitation in recommending it.
Also big Thank`s to Anna who worked in the Bar who always looked after us even though she was always busy, Also the Twins in the Dining room.
- Official Description (provided by the hotel):
- The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more less
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- Also Known As:
- Pestana Grand Funchal
- Hotel Pestana Grand
- Pestana Grand Hotel
- Pestana Grand Madeira
- Pestana Grand Premium Ocean Resort Madeira/Funchal