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“Really excellent”
Review of Lti Pestana Grand

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Lti Pestana Grand
Ranked #15 of 86 Hotels in Funchal
Certificate of Excellence
Beverley
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Really excellent”
Reviewed 19 August 2011

This must be one of the very best hotels in the Funchal area. It is quite luxurious, immaculately clean throughout and with friendly and helpful English speaking staff. We had a sea view room which was spacious - with a good-sized balcony - well furnished and with very comfortable beds. Between the hotel and the promenade is a large attractive garden area with a large swimming pool. Breakfasts were first class with a vast array of choices. We only sampled the buffet dinners, but here again there was a very large selection - both hot and cold - to choose from. My only reservation is that the air-conditioning in our room failed to make it as cool as we would wish. ( It is also worth noting that there is a very useful supermarket only a few minutes walk along the promenade.) In sum, highly recommended.

Room Tip: Well worth the extra for a sea view room
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (670)
Date | Rating
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Yorkshire
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 August 2011

My husband and I stayed at the Pestana Grand on B&B basis, and paid to eat in the hotel on 5 evenings - twice in the hotel's Italian restaurant, once in their Morrocan restaurant and three times at the buffet in the main dining room. The food was mainly fine, and the service in the two restaurants was much better than for the buffet meals. On some days the dining room seemed a bit disorganised, ran out of croissants, no bowls, had to ask for hot water, toaster not working properly, cups and glasses not very clean on several occassions etc. Our room was spacious, but we felt the bathroom was not of 5 star standard - shower over bath, with plastic curtain! The TVs are old fashioned and the picture was quite fuzzy! The mattresses on the beds were a bit soft and saggy, maybe need replacing?! Apart from that, the pool and surroundings were lovely and the majority of the staff were friendly and helpful. Wonderful views from the hotel over the sea. The main reception areas and the bar were always very clean and comfortable. The free courtesy bus from the hotel into Funchal was good, and we found that taxis were fairly cheap too (about 6 Euros from hotel into Funchal). We made use of the gym, health spa etc which were nice too. Madeira is a beautiful island, with many fantastic restaurants to eat in, and plenty of wonderful places to visit.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank alison29Yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Londonderry, N. Ireland
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 August 2011

My wife and I have just returned from Madeira today having spent another wonderful 14 days in the Pestana Grand Hotel in Funchal.
We have been to Madeira for the past 10 years and own a holiday owership in the Grand since it opened in 2004.
We will not be going anywhere else for our main holiday for many years to come as we have found our little bit of paradise on the fifth floor overlooking the sea watching whales, dolphins and pleasure craft from our balcany.
The people in Madeira are very friendly and courteous to holiday makers and the quality and variety of food is wonderful. Madeira has a lovely climate and although lacking in beaches this is more than compensated for by the outstanding beauty of the island.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank kenneth44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
110 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 14 August 2011

Having reviewed a number of package holiday options, we decided to book our flights and the hotel separately and with no travel agent assistant. Yes, it was time consuming but turned much more economical and I have to admit that our choice was mainly based on numerous reviews read at this and other similar websites. So, we finally picked Pestana Grand Hotel and we were really pleased.

First of all, it is outside the city center. No doubt about that but on the other hand it has a very nice garden area, ocean promenade next to the hotel and 2 shopping centres within 5 min. walk as well as a few dining options in the neighbourhood. The hotel offers a free shuttle bus to the centre and you can always jump on a city bus which runs every 20 mins and takes 10 min. to the very centre.

On arrival, we were greeted by a very helpful lady at the reception called Carmina ( best regards!) who not only swiftly dealt with all formalities, but also gave us a lot of reading materials to look through, such as optional tour brochures, city map, etc. Later on, she also helped us with the choice of one-day trips and sincerely advised which are more interesting and which offer only typical tourist attractions and are perhaps not really worth their price.

The room we got was also very nice, large with full ocean view and located in a quieter zone not centrally above smimming pools and restaurants.
However, we also appreciated it that in general the hotel was not noisy at all and - what we especially liked was relatively 'child-free', i.e. not many families with small, screaming children.

We were on half-board basis and the food was OK at breakfast- and good at dinner offering large variety of salads, meat and fish dishes and the waiters' service was sometimes even 'too good'. You just managed to finish your meal and your plate was taken away immediately. But all the restaurant staff were really helpful and apart from the regular buffet, you can also choose to dine in one 3 restaurants a la carte where you get a voucher for 17,5 EUR per person and if your bill is higher you need to cover the difference.

The only moment when we had to ask for assistance was when we discovered that the cleaning ladies do not really do their job properly in the room. The floor was clearly not mopped and the carpet not vacuum-cleaned so we asked at the reception that they take care of it. But... when we came back in the evening nothing was done. So we had to complain again in the morning and it worked. We even got some flowers in the bathroom so just a minor point which was resolved relatively quickly with the help of another great reception lady: Dina.

In general, I can recommend this hotel with no hesitation. I can also agree with other reviewers that comparing it to typical 5 star places e.g. in large European cities it may lack a few features but please remember that it is after all a mostly holiday resort rather than a business hotel and - in our mind- it does tick all ( or almost) all the boxes for even a demanding holiday maker.

Room Tip: the rooms which are not directly over the pools area aremuch quieter- try& ask for one.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Marek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 17 August 2011
Dear guest, thank you for staying with us.
We are delighted to know that you enjoyed your time with us, and we regret that some of the services provided were not up to your expectations. I must say this is one of the highest occupancy months at the Pestana Grand and a big effort is being made by all our staff.
I will inform about the compliments you made to Carmina and Dina, i'm sure they will be most happy to know.
I hope you had a nice time with us and we hope to see you in a near future.

With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 August 2011

We enjoyed our stay in the Pestana, Great location, great views, very nice rooms indeed. Our main concern was the dining room experience, this was chaotic to say the least with no one in overall charge. It needed a good restaurant manage to co-ordinate and instruct an otherwise efficiant staff. We made this point to the hotel manager and I'm pleased to say it was acted upon very quickly, this resulted in a much improved and more enjoyable dining experience. Things do go wrong in the best establishments and it's how the management react that matters. For this reason I would return to the Pestana with confidence.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
2 Thank mjea44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 17 August 2011
Dear guest, thank you very much for visiting us!
I'm glad you took a positive feedback from the management of the Pestana Grand.
We do our utmost to keep all our guests satisfied, even when we know the difficulties we were dealing with. I hope you had a nice and safe flight back and wish to see you again in our island, why not in Pestana Grand?

With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redcar
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 August 2011

Lovely Hotel with magnificent views Shame the dining was chaotic, Room cleanliness not up to standard.
We were a party of four and in one room the windows were dirty we had a problem with water seeping up through the floor in the bathroom, balcony door was really difficult to open, It took 2 days and endless calls to reception to sort the problems out and only after we spoke to Dina on reception who was excellent.
Dining was a lottery for the first 4 days we were not seated. It was difficult to find clean tables as they were not emptied and cleaned when vacated. Once seated plates were not taken away between courses.
The Dining experience was not good as most of the staff looked miserable and were looking for guidance.
Duarte Santos Front office Manager Did get involved towards the end of our holiday and was very professional. He Reserved a table for us for the remainder of our stay and things did seem to get a bit better in the dining room.
If these problems are sorted out we would have no hesitation in recommending it.
Also big Thank`s to Anna who worked in the Bar who always looked after us even though she was always busy, Also the Twins in the Dining room.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank robmari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 17 August 2011
Dear guest, thank you for joining us at the lti Pestana Grand Hotel.
Thank you for leaving your important opinion about your stay, in particular the dinning room.
We passed through hard times duo to the occupancy of the hotel and speccialy the amount of half boards in the hotel. I must say things were improved in order to provide the service Pestana Grand is used to give. I apollogise that the service provided was not up to your expectations at the time.
Best wishes to you and your family and we hope to see you soon.

With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leiderdorp
1 review
Reviewed 3 August 2011

We just arrived home in the Netherlands and really this was a perfect holiday, a lot to see, very very good hotel, perfect sea view, beatiful rocks, very good food, very nice swimming pool, we met a lovely dutch couple with kids, so everything perfect !
On birthday our son they made special service, everyting was perfect!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank wilcorita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 18 August 2011
Dear guest,
We are delighted to know that you found in the lti Pestana Grand the perfect place to spend your holidays and you left satisfied with all our facilities and the beatiful things Madeira has to offer. Hope you are well and look forward to see you again.
With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lti Pestana Grand

Property: Lti Pestana Grand
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Spa Hotel in Funchal
#11 Romantic Hotel in Funchal
#12 Business Hotel in Funchal
#15 Luxury Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
Official Description (provided by the hotel):
The LTI Pestana Grand, one of the best and most prestigious hotels in Madeira, is also undoubtedly one of the best located. Sitting at the top of the Ponta da Cruz seacliff, it provides a superb view of the Atlantic Ocean and Cabo Girão. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Madeira/Funchal

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