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“Still a great place to stay” 5 of 5 bubbles
Review of Lti Pestana Grand

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Lti Pestana Grand
Ranked #16 of 87 Hotels in Funchal
Certificate of Excellence
surrey england
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Still a great place to stay”
5 of 5 bubbles Reviewed 23 September 2011

The Pestana Grand is still a great place to stay arrival was quick and easy and we got straight into our room. All the staff we friendley and helpful and proved to be very efficient
We had a studio appartment which was well furnished and had a sea veiw. to wards the end of our stay my back was causing me a great deal of pain a call to the the front desk had a doctor in our room in 30 minutes at a cost of 100 euros plus 40 euros for an injection. The doctor also gave me a receipt to clam the cost back, he also gave me a prescription which he said could be actioned by cab if i required to which i agreed he gave the prescription to the front desk which was duly filled and bought to the room by a member of staff. I cannot thank the Hotel staff enough for thier promt and efficient action during my stay.

Room Tip: Sea view rooms are better.
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  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Keith2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,774 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (643)
Date | Rating
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English first
Barnstaple, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 September 2011

we have just returned from having a 2 week holiday at this hotel staff were friendly. lots of cholce on the breakfast buffett. rooms were spacious sitting on the balcony was so peaceful. we were on the first floor so not much of a view but you could still see the sea. the pool area was very clean and kept tidy. would go back

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nickyandphil1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 20 September 2011

We were really disappointed with this hotel. We were expecting 5* and it was more like a 3 or 4*.

The hotel is really small, the room was really basic and the food was not of a high standard and was over priced.

Having said this i think if you go with the expectation that you are going to get a 4* hotel then you wouldnt be disappointed.

  • Stayed August 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank ajay11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballymena, United Kingdom
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 18 September 2011

Spend a very pleasant week in this fine hotel Food accommodation and staff were perfect
Only fault was salesman who tried to sell Pestana vacation club He was rude arrogant and abusive
Glad to say he did not spoil a very enjoyable holiday

Room Tip: Rooms at front have good views
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  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank david i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seaham
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 September 2011

We found the hotel and the facilities were excellent. The room was spacious and the furniture and decor was realaxing. The eating area was varied and so depending on the weather we could match our seating choice. The staff were friendly and very helpful. A most enjoyable week

  • Stayed August 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank abrop4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 September 2011

My husband and I just left the Pestana Grand yesterday and I must say, this was one of our best vacations, in part due to this great hotel and its location and the friendly staff. We were on the 3rd floor initially, great room, spacious, clean and a great seaview. We were very happy with the room. upon arrival, we were checked in quickly and our bags were brought up to our room within 5 minutes after we arrived there. Excellent staff, very courteous, always happy to help. Our room was cleaned daily, no problems there, we even received new pool towels everyday. The food I was a little worried about from reading previous review about the "chaos" but I must say, I did not find this to the case at all. We were on half board, so we had breakfast and dinner at the hotel. We ate at the Morroccan restaurant on one of the nights and we had the steak on a stone on another night, both were good meals. Since we were half board, we were allocated 17.50 pp for the dinners in the specialty restaurants, so we ended up paying about 10 euros extra for the dinners, this included our wine, coffee and dessert.
A few of the other nights, we had the buffett, this is no extra cost except for the drinks. Each time, we bought a half bottle of wine and was enough for the night.
There are many restaurants in the area, so half board is really not necessary but it is just a convenience if you choose to use it.
The promonade in front of the hotel is absolutely lovely, we strolled it many times both into the city and also in the opposite direction to the beach.
The hotel shuttle is another plus, we used it many times to go into the city and also for the return trip. It was always on time and it had nice cool air on those hot days.
There was some construction on the indoor pool that just happened to be below our room, so this made our balcony dusty on one of the days. I mentioned this to the front desk and we were promptly moved to a different room, one floor up and they gave us an upgrade on the room, this was done without hesitation!
The island of Madeira is absolutely beautiful, flowers everywhere, everything is very clean, the people are super friendly!
All in all, I highly recommend this hotel, we are already planning our return trip for the spring 2012!
Regards,
Hegetschweiler Family

Room Tip: 2nd floor and above
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank shawannh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 11 September 2011

I went to madeira as an extended family holiday and stayed at the pestana grand hotel.
Check in was very quick, by the curteous staff and luggage was bought up quickly. We were staying on the 6th floor in a one bedroom apartment. All the areas of the apartment were well furnished. The balcony was big and led to an even bigger one on the 7th floor. The view was direct sea facing with was unbelieveable. We spent a couple of hours everyday on the balcony and my baby loved being fed there.
Breakfast was good and well stocked. Not too chaotic.
The water in the outdoor pool was a bit cold, the indoor one was being refurbished.
The gym does not have much equipment and gets quite hot as there are no windows.
We booked a dolphin watching tour through the hotel, the reservation was made efficiently.
We used the hotel bus into the city a few times which was always punctual.
The staff at the hotel are excellant and always there to help.
My only gripe is the mattress of the bed being too soft for me so I didnt sleep well all week.

  • Stayed August 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank filola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lti Pestana Grand

Property: Lti Pestana Grand
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Spa Hotel in Funchal
#11 Romantic Hotel in Funchal
#12 Business Hotel in Funchal
#16 Luxury Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
Official Description (provided by the hotel):
The LTI Pestana Grand, one of the best and most prestigious hotels in Madeira, is also undoubtedly one of the best located. Sitting at the top of the Ponta da Cruz seacliff, it provides a superb view of the Atlantic Ocean and Cabo Girão. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Madeira/Funchal

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