just got back from a week at the pestana grand...lovely hotel as in very clean and pool area is fantastic as are the views...however ......we have stayed in 2 star hotels with better food. not much choice, two nights everyone complained as the food wasn't even warm never mind hot! 80% of the restraunt staff very unfriendly.
don't expect to sit outside at night and be asked if you want a drink,, they ignore you and the prices in the hotel are ridicules price.nothing to do at night and nowhere nearby to go.
the food really lets this place down and some of the staff need some customer service training
also our room over looked the road at the front and was very small compared to the photos on website. indoor pool was closed and couldnt be used, we were not informed of this, should have opened on the friday we left but it looked like a building site...wont be ready anytime soon.
- Official Description (provided by the hotel):
- The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more less
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- Also Known As:
- Pestana Grand Funchal
- Hotel Pestana Grand
- Pestana Grand Hotel
- Pestana Grand Madeira/Funchal