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“No quibbles here, we'll be back”
Review of Pestana Grand

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Pestana Grand
Ranked #15 of 86 Hotels in Funchal
Certificate of Excellence
East Midlands
Level 6 Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“No quibbles here, we'll be back”
Reviewed 6 November 2013

This is our third trip to Funchal but our first staying here (although our Parents have used it many times). The hotel really is great, exceptionally clean, friendly and helpful staff for which nothing was too much trouble. We asked for the coffee cups to be changed in our room (as they were very small), within minutes we had a set of mugs! Towels, bedding and pool towels changed when requested, great facilities - outdoor pool is salt water and not heated so be prepared for shock on entering, but the indoor pool is heated. Great games room for kids and adults. Buffet breakfast was exceptional with everything you could wish for, inlcuding a chef cooking eggs to order (his pancakes are brilliant).

One gripe, which keeps coming up in reviews for this hotel is the cost of meals in the restaurant. We dined out in many of the local restaurants every night and didn't use the hotel once, who is going to pay on avregae double what you can pay across the road. This is a shame as it means the hotel lacks some atmosphere at night.

The hotel is a little way out of Funchal which makes for a very quiet location (and great sleep), it's a nice 45 minute stroll to either Funchal or Camre de Lobos, but the hotel also runs regular courtesy buses so no issues.

Well done, we'll be back soon.

Room Tip: Go for the fourth floor, get a view above the palm trees, we had 1403 looking towards funchal and 14...
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  • Stayed October 2013, travelled with family
    • Value
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    • Service
Helpful?
3 Thank FoodieFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you very much for choosing our hotel to spend your holidays.
We are happy to know that the service and attitude from our staff was up to your expectations. We do try our very best to stand in customer service. Our outdoor pool is filled with salt water but not heated, the indoor is instead.
We would like to thank you for the feedback regarding our evening meals, we are working on these for a few time. We had reduced our meal prices but it is very hard to compete with outside restaurants being a 5* hotel. We have plans to improve our evening entertainment in order to provide a better atmosphere to our guests.
Last but not least, we were happy to read that we will be welcoming you again.

Kind regards to you and your family

Miguel Grosse
lti Concierge/Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Lowestoft, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 November 2013

A fantastic hotel that looks better than any photo here does justice. The place was immaculate, service excellent and staff amenable and motivated to help. Nothing was any trouble, staff were friendly with some great advice and prompts to make the stay more interesting and easier ways to navigate the island. The location was perfect for watching the sun rise and the sun set from one location. Pools inside and out did not have even one bug in them. The gardens are stunning (especially the hotel's tropical garden near the tea-house on site). A coach was laid on to take customers into town and back again in comfort at regular intervals each day, tourist info from staff helps with with ideas and logistics. I have been lucky enough to stay at the very best hotels in the UK and this reaches the standard set by any of them. Haven't even begun to say that there is a spa and games room, library and a choice of restaurants within the hotel too. Wonderful!

Room Tip: We had a family room with a great vantage point to look out over the main pools and to sea...
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  • Stayed October 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
6 Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you for choosing us! After reading your review we were more than happy about the way you saw our hotel and enjoyed a relaxed holiday. The compliments about our staff are motive of proud and this is what drive us. After saying this we only hope that you find well and look forward for a future visit to our beautiful Madeira, if possible, to the lti Pestana Grand.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 November 2013

This has to be one of the best places to stay here in Funchal. Located on the edges of the Atlantic Ocean this hotel offers breathtaking Ocean views. The staff are helpful and very respectful. If you want a peaceful location with great views this is the place to be.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ndoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you for visiting us. In a short sentence you have described our aim as hotel and service.
This is the kind of impact we wanna make between our guests. We sincerely hope that you have enjoyed your stay and look forward to welcome you back.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 November 2013

Really enjoyed our stay at Pestana Grand last month.Room was fantastic, wonderful view.Appreciated free coach shuttle into Funchal.Staff friendly. Couple of good local restaurants nearby - hotel prices high.

Room Tip: Ask for high floor.
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  • Stayed October 2013, travelled as a couple
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Helpful?
4 Thank paulione c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you very much for trusting your luck on us.
We are glad to know that you have enjoyed your time with us and look forward for a future visit.
The meals and prices provided in Pestana Grand are updated whenever is possible, our aim is to provide the best value for money in a 5* hotel.

With kind regards from us

Miguel Grosse
lti Concierge/Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 October 2013

It was our 30th wedding anniversary so we were upgraded to a sea view,nice large room.breakfast was enough to set you up for the day with plenty of choice hot & cold,Francesca kept everyone in good mood singing & making jokes as passed each table ,the travel rep came to the hotel to book day trips,but after we came across a Pestana rep who gave a better deal ,Miquel on customer service was very helpful with internet conection,a very relaxing area next to the sea view prominard

Room Tip: make sure you book a room with sea view or side sea view
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  • Stayed September 2013, travelled as a couple
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Helpful?
3 Thank Geoff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

It was a pleasure to upgrade your room in order to provide an unforgetable wedding anniversary. We shall pass the message to Francisco in the restaurant. Reagrding your last comment, nothing gave me more pleasure to thank you here for your compliment and sincerely wait to welcome you back.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Braintree, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 October 2013

Bedrooms very spacious and well furnished. Good choice at breakfast and restaurant area was never crowded. Very nice pool area. Usually visited pool area in the afternoon and although busy, we were always able to get sunbeds; pool attendant was especially helpful. Staff very nice, although staff on pool bar/restaurant did not appear as friendly as the other staff. The only restaurant we ate in in the hotel was the Italian restaurant, which we felt was only average and over priced. The hotel is very quietly situated out of the main Funchal area, but it was walkable into the centre. Overall a nice stay.

Stayed August 2013, travelled with family
Helpful?
5 Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you very much for visiting us.
We were happy to know that overall, you did have a relaxed holiday with us.
We regret to hear your comment about our pool bar attitude and send you our sincere apologies, please be sure that these comments are shared with our departments.
We also regret that the experience at Trattoria de la Fontana, our italian restaurant was not to your expectations and will take good note of your comment.
Saying this, we hope you had a safe flight back home and hope that you revisit this beautiful Madeira Island.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 October 2013

The Pestana hotel chain appears to place a very high priority around customer service and delivery. The hotel staff could not be faulted, any request which we made was dealt with swiftly. The hotel is in a great location overlooking the sea, with both indoor and outdoor swimming pool facilities. Unlike some hotels I have stayed in over the years, this one has an extensive selection of sun beds which renders the traditional rush "reservation process" at breakfast unnecessary!

Restaurants in the hotel (Arabic and Italian) offer delicious food, and there are also buffet events on every night provided on an "all you can eat" basis.

The best moment occurred on my birthday - after a long drive around the north of the island, we came back to our room to find a bottle of champagne awaiting us - a really nice touch.
Someone had obviously noted the details on my passport at check-in, and had made sure that this lovely surprise was waiting for us on return. Typical of the attention to detail that had marked this out as a very enjoyable holiday. I highly recommend this hotel for a relaxing and stress-free time.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you very much for choosing us for your holidays.
You are correct, we do our best to stand out in customer service, once again we were well suceed and are happy to provide you that.
Our morrocan and italian restaurant offers the best of cuisine of these countries.
Our highlight was also your comment about your birthday, well appreciated from us and we do like to provide detail service to our guests. We use a sentence between us well known and reminded once in a while from our Front Office Manager "Little things means a lot".
We look forward to welcome you back one day.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Grand

Property: Pestana Grand
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Romantic Hotel in Funchal
#12 Business Hotel in Funchal
#12 Spa Hotel in Funchal
#15 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pestana Grand 5*
Number of rooms: 177
Official Description (provided by the hotel):
The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira/Funchal

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