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“Quality hotel with lots of nice features and a wonderful staff!”
Review of Lti Pestana Grand

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Lti Pestana Grand
Ranked #16 of 85 Hotels in Funchal
Certificate of Excellence
Alexandria, Virginia
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Quality hotel with lots of nice features and a wonderful staff!”
Reviewed 18 November 2013

Quality hotel, nice peaceful location, directly across from large shopping area. Restaurants, all within walking distance. Very accommodating and helpful staff. Great breakfast, made to order omelettes, nice pool side bar and lunch. Awesome pool, pleasant stay!

Room Tip: Get a sea view room, side view is fine, but not mountain view!
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank maddiemoo1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 19 November 2013
Dear Guest,

Thank you so much for choosing us.
We are happy to know that we exceed your expectations and you did have a nice and pleasant stay with us. Good service served with a smile can only provide good moments.
It will be a pleasure to share your comments about the staff with the team.
We all look forward to see you again soon.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (657)
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English first
Huntingdon, United Kingdom
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 November 2013

What a lovely place to stay , you get a marvelous welcome the receptionist was delightful , our rooms were lovely we had a sea view , the room was clean and bright . Breakfast is amazing very well set up , the staff are so happy and really quite charming ,nothing is too much trouble, we loved our happy hour with our friends in the lounge. We got the free bus into Funchal town a few times excellent services .the pool was spotless , and loads of sun beds available . Had lunch outside on our last day wish we'd eaten there before it was delicious .On our last day our flight was in the evening as there was 6 of us staying in the hotel the receptionist let us pile into 1 room that wasn't going to be used so that we could change and keep our bags together without vacating at midday , how good was that , very accommodating . If you pick this hotel to stay in I promise you you will not be disappointed , please go for it ,

Room Tip: Pick a sea view costs a bit more but it's really lovely
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  • Stayed October 2013, travelled with friends
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Helpful?
4 Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 12 November 2013
Dear Guest,

Thank you very much for your feedback.
The whole team is happy to know that the facilities and services qith a smile provided to you, were up to your expectations. We hope that you had a nice getaway at our hotel and Madeira Island and look forward to welcome you back one day.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ringwood, United Kingdom
Level Contributor
250 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 10 November 2013

Beautiful views across the sea towards Funchal. Watch the cruise liners sail in and then leave at teatime, while you can sit on the balcony, and watch the amazing sunsets.
Staff are excellent, very accommodating.
Breakfasts are brilliant, everything you could wish for, but at a price.
Evening meals are again very good, but there are numerous restaurants nearby and in Funchal, that are cheaper and livelier.
The swimming pools outside are excellent and there is also an indoor pool and spa. Everything is spotlessly clean. The lounge and bar areas are spacious and welcoming.
Although large, we found it very peaceful. It is a pleasant stroll into Funchal, about 45 minutes for the energetic, but the taxis are very cheap.

  • Stayed February 2013, travelled as a couple
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Helpful?
1 Thank JackieHx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 12 November 2013
Dear Guest,

Thank you very much for joining us.
Were glad that you enjoyed the nice views from our hotel to the city and Cruise ships passing by. We shall share with the whole team your comments about our staff and facilities appreciated from you. Saying this, we hope you had a really nice time with us and hope to see you again in the future.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 November 2013

Just returned from a great week staying at Pestana Grand Hotel November 5th 2013. Beautiful views and sunsets. Staff all speak English extremely well, they even get our sense of humour. All seem pleased to see you each day. Very peaceful, large pool area all extremely clean. Large bedrooms and bathroom. Food very good with great selection. Also very nice Restaurants nearby, My Way was especially good. Booked Land Rover Safari with Mountain Expedition our driver/guide was called Osvaldo, he was brilliant, a mine of information about everything to do with Madeira and good fun.

Room Tip: We had a 2nd floor classic side sea view room which was very quiet even with air conditioning on. Fu...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 229Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you very much for joining us.
We are happy to know that we were up to your expectations and you had an excelent time with us. The Grand is located in a priviledge location with nice views indeed. Your comments are much appreciated and will be share with the team.
Madeira is a piece of heaven and Mr. Osvaldo shared he's knowledge abou it.
We hope you had a safe flight back and look forward to welcome you again.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Midlands
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 6 November 2013

This is our third trip to Funchal but our first staying here (although our Parents have used it many times). The hotel really is great, exceptionally clean, friendly and helpful staff for which nothing was too much trouble. We asked for the coffee cups to be changed in our room (as they were very small), within minutes we had a set of mugs! Towels, bedding and pool towels changed when requested, great facilities - outdoor pool is salt water and not heated so be prepared for shock on entering, but the indoor pool is heated. Great games room for kids and adults. Buffet breakfast was exceptional with everything you could wish for, inlcuding a chef cooking eggs to order (his pancakes are brilliant).

One gripe, which keeps coming up in reviews for this hotel is the cost of meals in the restaurant. We dined out in many of the local restaurants every night and didn't use the hotel once, who is going to pay on avregae double what you can pay across the road. This is a shame as it means the hotel lacks some atmosphere at night.

The hotel is a little way out of Funchal which makes for a very quiet location (and great sleep), it's a nice 45 minute stroll to either Funchal or Camre de Lobos, but the hotel also runs regular courtesy buses so no issues.

Well done, we'll be back soon.

Room Tip: Go for the fourth floor, get a view above the palm trees, we had 1403 looking towards funchal and 14...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank FoodieFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you very much for choosing our hotel to spend your holidays.
We are happy to know that the service and attitude from our staff was up to your expectations. We do try our very best to stand in customer service. Our outdoor pool is filled with salt water but not heated, the indoor is instead.
We would like to thank you for the feedback regarding our evening meals, we are working on these for a few time. We had reduced our meal prices but it is very hard to compete with outside restaurants being a 5* hotel. We have plans to improve our evening entertainment in order to provide a better atmosphere to our guests.
Last but not least, we were happy to read that we will be welcoming you again.

Kind regards to you and your family

Miguel Grosse
lti Concierge/Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lowestoft, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 November 2013

A fantastic hotel that looks better than any photo here does justice. The place was immaculate, service excellent and staff amenable and motivated to help. Nothing was any trouble, staff were friendly with some great advice and prompts to make the stay more interesting and easier ways to navigate the island. The location was perfect for watching the sun rise and the sun set from one location. Pools inside and out did not have even one bug in them. The gardens are stunning (especially the hotel's tropical garden near the tea-house on site). A coach was laid on to take customers into town and back again in comfort at regular intervals each day, tourist info from staff helps with with ideas and logistics. I have been lucky enough to stay at the very best hotels in the UK and this reaches the standard set by any of them. Haven't even begun to say that there is a spa and games room, library and a choice of restaurants within the hotel too. Wonderful!

Room Tip: We had a family room with a great vantage point to look out over the main pools and to sea...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you for choosing us! After reading your review we were more than happy about the way you saw our hotel and enjoyed a relaxed holiday. The compliments about our staff are motive of proud and this is what drive us. After saying this we only hope that you find well and look forward for a future visit to our beautiful Madeira, if possible, to the lti Pestana Grand.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 November 2013

This has to be one of the best places to stay here in Funchal. Located on the edges of the Atlantic Ocean this hotel offers breathtaking Ocean views. The staff are helpful and very respectful. If you want a peaceful location with great views this is the place to be.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ndoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeGrand, Guest Relations Manager at Lti Pestana Grand, responded to this review, 10 November 2013
Dear Guest,

Thank you for visiting us. In a short sentence you have described our aim as hotel and service.
This is the kind of impact we wanna make between our guests. We sincerely hope that you have enjoyed your stay and look forward to welcome you back.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lti Pestana Grand

Property: Lti Pestana Grand
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Romantic Hotel in Funchal
#11 Spa Hotel in Funchal
#12 Business Hotel in Funchal
#16 Luxury Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
Official Description (provided by the hotel):
The LTI Pestana Grand, one of the best and most prestigious hotels in Madeira, is also undoubtedly one of the best located. Sitting at the top of the Ponta da Cruz seacliff, it provides a superb view of the Atlantic Ocean and Cabo Girão. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Madeira/Funchal

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