As someone who works in the hotel industry back here in the U.K I understand how difficult it can be to get everything just right in a large hotel but I feel the Pestana Grand have achieved that!
Myself and my Mum booked this holiday last minute with the intention of having a peaceful girl's getaway. On arrival we were warmly greeted and given a glass of Madeiran wine, whilst our luggage was taken to our room. The hotel room allocated to us was lovely, however being on the first floor the sea-view was mostly blocked by the palm trees and overlooked the pool bar. We spoke to reception though and they were more than happy to move us to a room on the 3rd floor where we were treated to some spectacular views.
The hotel itself is in the most fantastic position overlooking the Atlantic. Some people may prefer being closer to the city centre but it was perfect for us. A 45 minute walk along the Promenade is all it takes to be in the centre of Funchal and you get to see some breath-taking scenery along the way. If, however you don't wish to walk the hotel provides a courtesy bus every half hour. The rooms and public areas are kept beautifully clean and the grounds are lovely. We stayed on a BB rate so I can only comment on the breakfast buffet but I was impressed by not only the wide selection of foods available but how the chefs managed to keep it constantly topped up. You were really spoilt for choice with fresh fruit, different varieties of bread rolls and pastries, continental meats and cheeses plus a selection of hot foods and to really complement that holiday feeling Buck's Fizz! There was also a lovely young lady who cooked omelettes to order. People often assume that running a breakfast buffet is an easy feat but when you have 300+ hungry guests it can very easily go wrong. I would happily say it's the best breakfast buffet I've ever sampled and I hope you don't mind if I pinch a few ideas to give to my own breakfast staff back here at my hotel!
However, what really makes this hotel so special is the staff. Everyone from the trainees to the management, housekeeping to reception were nothing but friendly and welcoming. You really get the feeling there is a real pride working for this hotel. Special thanks to Ricardo, the barman who greeted us every night with a huge smile and excellent service, Manuela (bar), Francisco and Ana (restaurant) and another young man whose name we never got but mainly works in the restaurant and wears a black & white striped polo shirt in the mornings. Although all the staff we encountered were brilliant, I felt these 5 really did go above and beyond to make every guest feel special. Please do pass on our thanks.
Some people may moan that wifi is only available in the lobby but Madeira is such a beautiful island to explore I wouldn't expect you'll want to waste anytime going on Facebook and texting when there is so much to see and do. My highlights were a trip of the north-west of the Island, sledging down from Monte and whale watching. I would definitely recommend this hotel and hopefully will be back to visit this incredible Island sometime in the near future.
Thank you Grand Pestana!
- Official Description (provided by the hotel):
- The LTI Pestana Grand, one of the best and most prestigious hotels in Madeira, is also undoubtedly one of the best located. Sitting at the top of the Ponta da Cruz seacliff, it provides a superb view of the Atlantic Ocean and Cabo Girão. ... more less
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- Also Known As:
- Pestana Grand Funchal
- Hotel Pestana Grand
- Pestana Grand Hotel
- Pestana Grand Madeira
- Lti Pestana Grand Madeira/Funchal