My husband and I stayed at this hotel last week on a bed and breakfast option.
Despite our room being on the first floor facing the entrance and not sea we couldn't grumble as it was spotlessly clean.
The breakfasts were beautiful although there was quite a queue to be shown a table. Personally, I felt there weren't enough staff to cover this hectic period especially when they were young, inexperienced and were either whingeing to themselves as they had been given an instruction by management or spending their time trying to entice the odd bird out of the restaurant that had made its way in.
Sunbeds were a problem for us as we didn't reserve until we had been to breakfast (following rules) Fortunately a member of staff had the job of gibfing them.
The pool bar service let the hotel doen badly and there was always a problem with our basic order. There wad even an occasion where we ordered food, had cutlery placed on the table, waited an hour only to be told that the waiter hadn't put our order in!
On the whole, the island is beautiful, weather hot and the reception desk were knowledgeable.
We weren't impressed with the welcome meeting as she wasn't sure of timetables or prices of trips so found things out for ourselves.
We wouldn't stay here again unless we were grey or owned a time share as they got tne best treatment.
- Official Description (provided by the hotel):
- The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more less
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- Also Known As:
- Pestana Grand Funchal
- Hotel Pestana Grand
- Pestana Grand Hotel
- Pestana Grand Madeira/Funchal