Read some mixed, but mostly favourable reviews of this establishment before booking so had an idea of the pros & cons.
The hotel itself is beautiful. The public areas, rooms, gardens & pool area are all spotlessly clean. We stayed on a bed & breakfast basis and didn't use any of the hotel resaurants at night so can't comment on the quality of the food served. Breakfast was very well presented with lots of hot and cold options. Served between 7.30-10.30 am and never any shortage of food even towards the end of service.
In the room itself, pool towels amd robes are provided and can be changed should you require this. Promenade runs right in front of hotel so some nice walks right on your doorstep. Courtesy bus runs into Funchal and plenty of public buses on the main road up from the hotel. A taxi from the cathedral to the hotel on Saturday night cost us 8 Euros.
Now for the negatives ! Staff attitudes did not compare favourbly with our experience of other hotels/restaurants in Madeira. I wouldn't say it was rude but it seemed like company policy was for staff to keep a discreet distance and not indulge in any chat. Also, it has been mentioned in previous reviews about the charges for tea and coffee in the rooms. This may seem a minor gripe, I thought it was, but if you sell yourself as a five star establishment and can provide robes and pool towels, surely it's not too much to ask for tea & coffee making facilities to be included in the cost of your say. Bottles of water (which we never asked for) kept appearing in our room and I was presented with a bill for these on checking out. A short discussion followed at the end of which I had to sign a note to the effect that the water remained unopened !!
All in all though, this is a beautifully appointed hotel. The positives far outweigh the negatives. You'll have a nice quiet, relaxing break if you stay here.
- Official Description (provided by the hotel):
- The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more less
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- Also Known As:
- Pestana Grand Funchal
- Hotel Pestana Grand
- Pestana Grand Hotel
- Pestana Grand Madeira/Funchal