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“Great, but don't book anything through reception”
Review of Lti Pestana Grand

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Lti Pestana Grand
Ranked #15 of 86 Hotels in Funchal
Certificate of Excellence
Stornoway, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great, but don't book anything through reception”
Reviewed 21 December 2008

Great hotel, very nice & clean rooms. Massive breakfast (including sparkling wine). Well worth the upgrade to sea facing balcony.

However, don't book any activities through the hotel. They are building a time share nearby and I saw a 'tour' going through the hotel lobby as a sort of model of how the new time share building will look. I suspect the tours run by the hotel are partly to sell them. Also, we hired a car through reception which turned out to be a bait and switch. The receptionist had given me a flyer for 'avis' car hire at E25 but when the car came it was from another company at E45 a day!! Plus it was filthy and had massive dents down the sides. By that point we didn't really have time to find another car and just took it.

So overall I would highly recommend the hotel, but book anything else through your rep or tourist office.

  • Liked — Clean
  • Disliked — Reception
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adelle123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Glasgow
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 December 2008

Read some mixed, but mostly favourable reviews of this establishment before booking so had an idea of the pros & cons.

The hotel itself is beautiful. The public areas, rooms, gardens & pool area are all spotlessly clean. We stayed on a bed & breakfast basis and didn't use any of the hotel resaurants at night so can't comment on the quality of the food served. Breakfast was very well presented with lots of hot and cold options. Served between 7.30-10.30 am and never any shortage of food even towards the end of service.
In the room itself, pool towels amd robes are provided and can be changed should you require this. Promenade runs right in front of hotel so some nice walks right on your doorstep. Courtesy bus runs into Funchal and plenty of public buses on the main road up from the hotel. A taxi from the cathedral to the hotel on Saturday night cost us 8 Euros.

Now for the negatives ! Staff attitudes did not compare favourbly with our experience of other hotels/restaurants in Madeira. I wouldn't say it was rude but it seemed like company policy was for staff to keep a discreet distance and not indulge in any chat. Also, it has been mentioned in previous reviews about the charges for tea and coffee in the rooms. This may seem a minor gripe, I thought it was, but if you sell yourself as a five star establishment and can provide robes and pool towels, surely it's not too much to ask for tea & coffee making facilities to be included in the cost of your say. Bottles of water (which we never asked for) kept appearing in our room and I was presented with a bill for these on checking out. A short discussion followed at the end of which I had to sign a note to the effect that the water remained unopened !!

All in all though, this is a beautifully appointed hotel. The positives far outweigh the negatives. You'll have a nice quiet, relaxing break if you stay here.

  • Liked — Great pool area
  • Disliked — Staff a bit stuffy
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rdroar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Brickhill UK
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 November 2008

I read all the reviews and it is amazing how some people can get such different experiences from the sames place. Its a good thing we are all different. Almost all the reviews were good to glowing so using holidays direct .com we booked a last minute break with two friends. It is a very good hotel. I accept some reviewers comment it is more 4 star than 5 star but it is very good value at this time of year.
Plus side. Good location lots of 5 minute 'walk to' good restaurants/bars shops. Only 6 Euros to centre of Funchal or 50 minute walk along beach promenade. Worth paying £100 for a week extra to guarantee a sea view. Try to get the floors above 3 for best views.
Staff were in general very friendly helpful found a few a bit stressed but the helpful ones were excellent. Rooms were very clean modern large with lounge suite and good sitting area. Excellent breakfast but smoke salmon and delecacies go early and not replaced. Still loads of normal breakfast items.
Would definitely stay there again and would recommend it to friends.
Down side. morning smell in corridors from the time share owners cooking breakfast. You have to pay for top ups of tea and coffee sachets and soft drinks when your free samples are gone. Not what you expect in 5 star. A few staff not helpful but only at breakfast when they are really busy.
This is really being a bit picky and only because it is a 5 star.
Dont choose the Gala night to eat in. Entertainment poor and had to share large 10 person tables.
If you are staying B & B not half board then the three night meal offer at 99 euros each is great. If you choose the 20 euro upgrade to include the house wine its terrible. But choose it and choose better wine and pay the difference.

  • Liked — Cleanliness /size of room /location
  • Disliked — no tea sachet replacement/ corridor early morning breakfast cooking smell from time share owners.
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank karenmike1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
144 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
Reviewed 6 October 2008

i stayed at this hotel in sept this year. first the good points the staff are excellent the rooms okay.the food is moderate and from what i could say overpriced i was on half board so was not effected.;you have to pay nine euros for internet access and tea and coffee are supplied a few sachets no milk and if you want more it costs five euros.the place seems empty at times it has no atmosphere they seem to be more interested in selling timeshare. this hotel is more three star than five unlike my usual hotel the cliff bay wgich is five star, however i had a lovely holiday in madeira my favourite holiday place and will return next year all going well not to this hotel but to the cliff bay.

  • Liked — the staff
  • Disliked — the food and lack of atmosphere
  • Stayed September 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank bobbarclay44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northwest UK
Level Contributor
216 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 29 September 2008

Just returned from 2nd visit to this hotel. Check in very speedy...only had to wait 30 mins for room to be made available and given free drink whilst waiting. Others who had longer to wait were given voucher for drink and snack. excellent PR!! Lovely room with partial sea view overlooking pool area. Good accomodation. Room clean and comfortable. Excellent breakfast taken most days on outdoor terrace. No delays in table clearing as noted by others. Staff all very friendly and helpful. Only downside was a couple of little extras noted last year now missing. Pool towels now available from bedroom service which sometimes had not taken place when going down to pool. Also last year fresh fruit kebabs were brought around pool after breakfast and lunch. Sadly now missing..? an indication of credit crunch affecting business? this is a shame as it's little touches like this that make an outstanding impression. However all in all a lovely hotel which I would recommend.

  • Liked — location
  • Disliked — tea and coffee not replaced in bedroom after first day
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank tripsrme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 September 2008

We have just returned from a lovely week in Madeira. Our room was on the 4th floor, nice & quiet, cleaned by midday and towels changed daily. On arrival, we were left 4 sachets of coffee & 2 of tea, with a carton of milk in the fridge, however this was never topped up in the whole week. Luckily there were two very good supermarkets close by to buy our own coffee/milk etc for the early morning cuppa!
Now for for bad bit - Breakfast - each morning we would have to wait ages for coffee, when it eventually came it could be hot or sometimes lukewarm, by the last morning we had worked out that if you were unfortunate enough to arrive after several people had left, you just got their half filled coffee pots! On two mornings we needed an early breakfast and as this was from 7.30am - 10.30am we went down around 7.40am, the bar you walk through and much of the breakfast room was in darkness ( barely daylight at that time of day). The Chef ,it seemed, doesn't start till 8am (and then obviously didn't want to be there), so the scrambled egg, mushrooms, tomatoes, bacon, sausages and anything else in the 'hot containers' were anything but hot. Food wastage is something we hate but those mornings the amount people had left on their plates was bad. We had the feeling these were cooked the evening before and the containers switched on next morning.
Because of this experience we never ate in the hotel but Real Canoa just along the road and Summertime a short walk along the main road were our favourites.
Beware of buying a Giro bus pass from the Celditor Press Centre in Forum Madeira, the guy sold us just one and said swipe it twice for two people, but the bus driver insisted we had to have one each, which we would have been quite happy to have bought, we then had to pay extra for a ticket on the bus.(85c for the pre bought ticket against 2 euro bought on the bus)
Make sure you take a cable car trip and visit the Monte Palace gardens and a trip to Port Moniz is a must with wonderful scenery.
We will return to the Island at some point but will make sure it is to a hotel worthy of calling itself 5*, we have stayed in many 5* hotels around the world, but this one was very doubtful.

  • Liked — The large room
  • Disliked — Breakfast service
  • Stayed September 2008, travelled with family
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Villagefolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
71 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 11 September 2008

This hotel is absolutely worth the price! We had a great sea view room on the 2nd floor which was large and spotlessly clean, and very modern. The public areas are great, again very modern and clean. Breakfast is amazing - anything you could imagine, they have it, bucks fizz, fresh pancakes...I could go on! The moroccan restaurant was great, we had a fantastic meal there, but wasn't so keen on the Italian restaurant - the food wasn't anything special.
The hotel runs a complimentary bus service several times a day into Funchal so even though the hotel is a little bit far from the town centre it's accessible without having to pay for a cab. Would definitely reccommend it.

  • Liked — The outside pool bar
  • Disliked — Italian restaurant
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank squirrel2203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lti Pestana Grand

Property: Lti Pestana Grand
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Romantic Hotel in Funchal
#11 Spa Hotel in Funchal
#12 Business Hotel in Funchal
#15 Luxury Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
Official Description (provided by the hotel):
The LTI Pestana Grand, one of the best and most prestigious hotels in Madeira, is also undoubtedly one of the best located. Sitting at the top of the Ponta da Cruz seacliff, it provides a superb view of the Atlantic Ocean and Cabo Girão. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Madeira/Funchal

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