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“Consistently high standards of customer care in a wonderful environment”
Review of The Residence

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The Residence
Ranked #8 of 86 Hotels in Funchal
Certificate of Excellence
Abergavenny, United Kingdom
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Consistently high standards of customer care in a wonderful environment”
Reviewed 26 July 2011

The service provided by the staff at this resort is first class. The location (overlooking the sea and Lido area) is ideally situated and just a short bus ride (or 30 minute walk) from the city Funchal.

The gardens at the Porto Mare are outstanding - you do not have to be a expert gardener to appreciate the beauty, planning and dedication that goes into making them so unique.

This is our sixth visit to The Residence and we are already looking forward to next year!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank swansonlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 27 July 2011
Dear Guest,

Just a short note to say “Muito Obrigado” for sharing with such a vast audience your holiday opinion.

Also thank you for your continuing support by staying with us so many times.

Really hope to meet you on the 7th visit to The Residence.

Best regards,

Antonio Pais
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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803 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Northampton, United Kingdom
1 review
Reviewed 21 July 2011

This was our first visit to Madeira and stayed with family in a Residence Timeshare. Resort was beautiful and clean. Apartment was lovely, clean & modern. It was also kitted out with everything you would need. Our 3 yr old loved the pools and playgrounds so was more than occupied during the week and we enjoyed making use of the sun loungers, relaxing in the lovely seating areas and happy hour. We also utilised the free coach to Funchal.The whole resort feels safe and is very welcoming. All the staff are friendly, in particular our maid who I believe was called Fathima, she could not do enough for us and was always smiling, nothing was too much trouble for her, not that we needed for much as she had already taken care of everything! Would recommend this resort to anyone.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Millie0579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 July 2011

Fantastic stay by ourselves and daughters family in 2 separate garden apartments, difficult to find fault in our lovely surroundings. Staff are wonderful and made our grandchildren feel very welcome. My only disappointment was the condition of the sunbeds, although clean and tidy in hotel area all area's of the residence beds were dirty and covered in bird lyme which is dangerous to all especially children. We had 2 children with our party 3 and 5 fortunately our daughter had her Tesco anti-bacterial wipes with her !

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Teresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 20 July 2011
Thank you for your thoughts about your stay at The Residence. I have taken good note of your point regarding the sun beds and promise proper attention to it.

Really hope to meet you in a near future,

With best regards,

Muito Obrigado

Antonio Pais
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2011

We have been coming to this complex for the past five years now. Firstly as guests at the Hotel Porto Mare and then for the past 4 years as timeshare owners. We usually spend the last week of August but this year wanted to come earlier as the flights are cheaper and the weather slightly cooler for my very fair grand daughter. Exchanging weeks was simple to do. We had a great week and lovely to see the same staff year after year. This time we made use of the small children's facilities and Meadow really enjoyed the playroom and children's pools. Next year we will be bringing more friends with us as we know we can guarantee them a great holiday here!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fortressrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 11 July 2011
Dear Sir,

As you mention within the Vila Porto Mare resort there are different facilities/outlets that can suit different generations. We thank you for your comments that gave us great pleasure to receive.

Also take the opportunity to thank you for your loyalty, “Muito Obrigado” and hope to welcome you in a near future.

Best regards

Antonio Pais
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Girvan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 July 2011

We haven't found anywhere else as good. The staff are all very helpful and friendly. The whole aura around the hotel and residence is of relaxation and people enjoying themselves.

  • Stayed April 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Hilda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 8 July 2011
Dear Guest,

I "definitely" thank you for your review on TripAdvisor about the Residence and thank you for enjoying the Vila Porto Mare “aura”.

Really hope to meet you in a near future,

With Warm regards,

Muito Obrigado
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton Abbot, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2011

I've been SO lucky in getting exchanges via RCI into The Residence on five occasions so far. I very much hope my luck holds out, because it's easily the best hotel complex I've experienced..
I do have one reservation. The restaurants seem overpriced to me, but this is no problem on a timeshare holiday. There are lots of good restaurants nearby, and even better ones a little further away.

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank BillStar22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 8 July 2011
Thank you offer your comments on TripAdvisor and pleased to see that you are thinking about future stays.

Please understand that behind the Vila Porto Mare complex there is a big structure to support all the facilities available to all our clients and of course the individual bars and restaurants nearby usually managed on a family basis does not need that support.

Hope to meet you in a future stay,

With Warm regards,

Muito Obrigado
Antonio Pais
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
york
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 July 2011

I have been to the Porto Mare for the last 4 years and I have nothing but good comments to make. The staff are friendly and efficient. The hotel is lovely and everything is as good as it has been for the last 4 years. I look forward to returning next year!

I only ate in one of the restaurants, the Basicila, and that was very good. I normally prefer to eat out in the evening as during the day we enjoy the pool and surrounds of the hotel.

The other big plus is that there are "activities" daily within the hotel - yoga, pilates, water gym - all free of charge and very well taught - it does help to burn off some of the extra holiday calories!!

You won't go wrong if you stay here!!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank enuguevander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 8 July 2011
Dear Guest,

Just a short message to thank you for sharing your thoughts about The residence on TripAdvisor.

We are happy to learn that you had another positive experience and that you will keep coming visit us.

With warm regards,

Muito Obrigado,

Antonio Pais
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence

Property: The Residence
Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#6 Spa Hotel in Funchal
#7 Romantic Hotel in Funchal
#8 Luxury Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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