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“Fabulous hotel”
Review of The Residence

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The Residence
Ranked #6 of 86 Hotels in Funchal
Certificate of Excellence
North Yorkshire
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Fabulous hotel”
Reviewed 1 July 2012

We have just returned from a short break at The Residence to celebrate our wedding anniversary. This was the first time we had visited this hotel, and we hope to return soon for a longer period. There are 3 differently styled hotels in this complex which all share the same public areas, restaurants, pool and garden facilities; we chose to stay in The Residence, a wing with apartments, some of which are timeshare.

The whole hotel is lovely, a calm oasis, nestled in extensive and beautifully tended gardens. Our air-conditioned apartment was very spacious and comfortable, with both bedroom and living area opening onto a sea-view balcony, and a lovely living/dining area and fully-equipped kitchen. There was a large bathroom and adjoining shower room, with plenty of towels for both indoor and leisure use, and bathrobes to use during our stay.

We were given a bowl of fresh fruit and a bottle of water on arrival, which was a nice touch, and tea/coffee items replenished daily.

The pools and spa facilities are fantastic, and there is a gym which we didn't use. Lots to do so you can spend a lot of time in the hotel. The gardens are so lovely there are even guided tours to point out the interesting plants.

We were staying on a half-board basis, so enjoyed the extensive buffet-style breakfast and evening meal, which were both really good, with a great variety of high-quality choices on offer.

Above all, the hotel staff were lovely, from the reception staff to restaurant/bar staff, housekeeping and maintenance - helpful, welcoming and courteous, and did everything they could to make our stay enjoyable. Can't wait to come back again.

  • Stayed June 2012, travelled as a couple
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Helpful?
3 Thank JanetG69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 3 August 2012
Dear Guest,

My sincere thanks to your post about your previous stay at The residence.

I am glad to know that you had such a positive holiday experience and profited from the different gastronomic options we offer at Vila Porto Mare.

Really hope to welcome you in a near future,

Warm regards,

Muito Obrigado


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Dorset
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 June 2012

After exchanging for 2 years, due to other commitments it was a joy to return to The Residence. Little has changed - which is a good thing!. Rooms and all facilities remain excellent, complete with a general feeling of really being looked after by a caring staff. Keep it up - brilliant

  • Stayed June 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
3 Thank amdorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Residence, responded to this review, 21 June 2012
Dear Guest,
Thank you so much for your review about the Residence. Good to know that you had a good time with us

Sincerely hope to welcome you next year

With warm regards,

Muito obrigado

...

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartlepool
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 June 2012

It's all been said by other reviewers, but let me say it again The Residence is quite superb in every way shape and form !!
Cleanliness, friendliness,comfort are second to none - add to this excellent food and wonderful scenery what more could you ask for?
For the holiday of a lifetime look no further than this piece of heaven. But be warned YOU WILL WANT TO RETURN

  • Stayed June 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank GeeteeHartlepool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Residence, responded to this review, 21 June 2012
Dear Guest,

Just a short reply to thank you for such a nice comment about your holidays at the Residence.

Muito Obrigado

And hope to welcome you soon

With warm regards,


...

ANTONIO PAIS
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Porthcawl, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 June 2012

We have been staying here for the last 9 years. It is extremely relaxing and well designed with many facilities and good quality entertainment (credit to Jaco in the Management team). General cleanliness is extremely good (thanks primarily to Dina in our apartment). All the "front-line" staff are genuine and caring; and the management is outstanding, ably lead by Sr Antonio Pais who is extremely approachable and pleasant. We had the misfortune to suffer illness and hospitalisation this year and the Customer Relations team (primarily Clare) were exceptionally supportive and helpful, as was Silvia on Reception. Additional accommodation was arranged for us in the Eden Mar until we could return home and Manuela plus Cecilia in Eden Mar Reception could not have been more helpful.

Room Tip: South facing rooms have an excellent view.
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  • Stayed May 2012, travelled with family
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Helpful?
1 Thank Mary and Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Residence, responded to this review, 21 June 2012
Dear Guest,

Thank you for the public praise of some of my team colleagues. They will be proud to receive your thoughts that I will certainly share with them.
Take the opportunity to wish a fast recover so we can welcome you back soon.

Muito Obrigado

And hope to welcome you soon

With warm regards,

...

ANTONIO PAIS
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Maidenhead, United Kingdom
Level Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 15 June 2012

We are "timesharers" at the Residence - our 6th visit on week 23! The apartment continues to delight us - we are situated on what is known as "The Crescent" - about 12 apartments which all access out to a beautiful grassed area with crammed flower borders and extensive views of the sea! The whole development which includes two hotels is beautifully maintained and the grounds are a gardener's delight.

We had never thought we would buy a timeshare but it is a decision we have never regretted and can heartily recommend this particular time share development. We believe that it is sometimes possible to rent a timeshare apartment/studio at The Residence and we would suggest this is a wonderful way to experience this development first hand.

The staff throughout are so wonderful - helpful, friendly and very knowledgeable. Naturally returning each year at the same week, means meeting up with people who "share your week". Our seven days are one long social whirl which we look forward to each year - this type of holiday romance does work!!

Madeira is a lovely island, possibly better suited to the slightly "older" discerning traveller. It is safe, friendly, packed with restaurants to suit everyone's pocket and the flora and fauna are just wonderful. We can't wait for week 23 to come round in 2013!!

Room Tip: All the apartments/studios at the Residence are of the same high quality. We were able to select on...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheBrownies37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Residence, responded to this review, 21 June 2012
Dear Guest,


Muito obrigado for the review and for the 6th visit to The Residence.

We are happy to know that you had another enjoyable holiday experience and really hope to see you here soon,

With warm regards,


...

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schinnen, The Netherlands
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 June 2012

We stayed in The Residence for one week. It was our first time in Madeira and we have enjoyed every minute of it.
We are two pensioned couples. All four of us used to be teachers and therefore we are rather critical, but we must say we didn't find any negative point in this hotel.
The staff was extremely friendly, especially Pedro Macedo at the receptiondesk. He gave us the advice to have dinner in the Atlandita, one of the four restaurants of the hotel. There was a buffet every night that was very abundant at a normal price (€23,- when eating there 5 nights or more). The food varied every evening and was of high quality. We espacially liked the tropical mixed fresh fruit.
Pedro also gave us much information about Madeira, he supplied us with leaflets of things to do and told us his own experiences. He always gave us a big welcome when we returned from a daytrip and he wanted to know what we had done. You could feel that he enjoyed his job and that he really cared for the guests. So did the manager of the hotel, who had a friendly chat with the tourists and wanted to please them as much as he could.
We had an apartment with two bedrooms, three bathrooms, a lounge and a kitchen. Everything was very luxurious: kingsize beds, three televisionsets, three hairdryers and even a dishwasher! The apartment was very clean and so was the rest of the hotel. We also enjoyed the beautiful gardens and the outdoor- and indoor swimmingpool. The temperature of the water was agreeable and relaxing.
We had some very nice coffees and icecream at Doce Lima, the lunchroom and icecreamshop of Porto Mare, lying just round the corner of the entrance of The Residence. The prices there were really moderate: €1,70 for special coffees and €1,80 for one big scoop of icecream.
We can really recommend this hotel to any-one who wants to visit Madeira.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank J-Kessels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 15 June 2012
Dear Sirs,
Glad to know that you have enjoyed your first trip to Madeira and also happy to know that we were able to meet your holiday expectation.
I will proudly share your thought with Pedro Macedo I am sure he will be as proud as I am when receiving your comments.

Really hope to see you around in a near future,

Warm regards,

Muito Obrigado
. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 June 2012

Returned from weeks stay in the Residence at Funchal. I cannot fault it in any way.The entire complex, both inside and outside are immaculately clean. There are 2 large outside and 2inside heated pools within the complex. The place is so relaxing with plenty space wherever you go as it never gets crowded. All staff were polite and courteous at all times. The rooms are also kept lovely and clean. I would highly recommend this hotel which provides frequent free bus service into central Funchal

Room Tip: Most of the rooms at the Residence have good sea views-just make sure that you request this when boo...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cliff1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 15 June 2012
Dear Guest,

Just a short note to thank you for your “brilliant” review about The Residence
I am glad to know that you had a good time with us and enjoyed the facilities and services provided.

Sincerely hope to welcome you in a near future,
Warm regards

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence

Property: The Residence
Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#4 Spa Hotel in Funchal
#6 Luxury Hotel in Funchal
#7 Romantic Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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