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“Easter holiday 2012”
Review of The Residence

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The Residence
Ranked #6 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 21 August 2012

We decided to visit Maderia and chose this hotel as it had such great reviews and we had a FANTASTIC time! The whole holiday was perfect and nothing was too much trouble for the staff. The rooms were wonderful, the food good and the weather the best! We went to celebrate our 25th wedding aniversary and were treated to a bottle of champagne, flowers and rose petals on our bed! We can't wait to go again!
Our first holiday abroad for a long time so thank you for making it so perfect!

J.Dyer

Room Tip: We would go for a room on the 2nd floor or above as the views were spectacular!
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  • Stayed: March 2012, travelled with family
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3  Thank Jillian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 11 September 2012

Dear Guest


It is good to know that you had such a fantastic first holiday in Madeira and in our hotel in particular. Thank you also for your feedback about your stay at the Residence.

Hope to welcome you on a second visit to our island.

Best regards,

Muito obrigado

. ..

ANTONIO PAIS

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568 - 574 of 858 reviews

Reviewed 21 August 2012

This was our third stay at The Residence as timeshare owners and our fifth in total at the Vila Porto Mare complex.

As ever our stay was glorious. We checked-in before lunchtime and were pleasantly surprised that our room was ready. We got the ususal welcome chat from the team in owners relations (and a glass of Madeira wine) before raiding the store cupboard for all those kitchen essentials.

This complex has been reviewed many times on TA and I thought I would have little to add but they don't rest on their laurels here and the entertainment and activities on offer this year were superb. The place is just getting better and better. The guest relations and entertainment team headed by Jarkko (the guy is a saint) are obviously working extremely hard to make your stay in the hotel as interesting and varied as possible. This year we had the pleasure of attending their first ever "Pink Party". An evening of great poolside entertainment, cocktails, salsa music, folklore, fire eaters and tasteless shirts ! Lovely to see all the kids up dancing late into the evening. They also run an excellent kids club and the children all become very atttached to the staff. They have something different on every day and I think the week just races past for them. They also have some great evening entertainment in the bars such as a magic show for the kids and also the stunning local folk band "Banda D'Alem". If you haven't seen them yet, do everything you can to check them out either in person or online...Fantastic. They have also started a weekly football game and water volleyball game..staff v guests. Again, a great way to get to know the staff and fellow guests. Unfortunately during our game the hotel general manager, Mr Pais, sustained a leg injury. Cue much joking amongst his team mates !

Although they have a packed entertainment programme, please dont think its a case of staff running around trying to force everyone into having a good time. Most of the activities are completely free of charge and at the start of your stay you can pick up a programme and book whatever you want to take part in. they also offer Portuguese lessons, wine tasting and a tour of their fantastic gardens. If you don't fancy it, plenty of space just to laze around and relax.

Also, having our 7 year old with us, we found the timing of the eveining events to be ideal. We were able to go out for a meal and return to the hotel to enjoy some drinks and take in whatever was happening that night.

A lot of the people who own timeshares here talk about it being like "home". Its easy to see why. Thankfully, most of the staff remain here year in year out. From the friendly professionalism of the recption staff, the good humour and unbelievable hard work of the chambermaids, all the bar staff, maintenance staff and management..they are all a credit to the hotel and to Madeira.

I would not hesitate in recommending any part of the Vila Porto Mare complex to any visitors..especially those with a young family.

Already looking forward to next year....oh, and did I mention we won the quiz ??!!

  • Stayed: July 2012, travelled with family
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5  Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 11 September 2012

Dear Guest

It is so good to know that you did enjoy all the facilities and entertainment program we have at Vila Porto Mare.
Thank you also for the review and for sharing your holidays thought on tripadvisor.
Jarkko will be pleased to receive your comments…

It will be such a great pleasure to have you and your family around next year.

Best regards,

Muito obrigado

. ..

ANTONIO PAIS

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Reviewed 17 August 2012

Just arrived back after our fifth visit and once again it was paradise! Our two boys Carwyn 7 and Tomos 4 love coming year after year it's like a second home to them. Th staff always remember you and welcome you with open arms. The complex is safe and well maintained. The furniture in our appartment had been upholstered and a few minor adjustments made fab! My husband Richard enjoyed participating in the family olympics with the boys and in the football with the management. Cindy and Yacco are absolutely great with the kids. My boys enjoyed at the kids club. It was lovely to have some of the entertainement at Bar Veranda in the evening. We found this relaxing and far more chilled. Pink party a great idea! Barbeque excellent once again. Another amazing holiday. Can't wait to return next year. Sian, Richard, Carwyn & Tomos Axford - Carmarthen, Wales

Room Tip: At the Residence the one bedroom aprartements are excellent. If you would like to sunbathe outside...
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  • Stayed: August 2012, travelled with family
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5  Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 11 September 2012

Dear Guests,
First of all thank you for the review on tripadvisor and for the public praise of some members of our team, they will be most pleased to receive your thoughts about their work.

It is so good to know that you all had such a fulfilled holyday experience. Thank you for let us know that!

It will be a great enjoyment and fun to meet you again next year.

Best regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2012

This was our third time at the Residence and each year it keeps getting better. It is like going home. Same staff in the restaurants, reception and bars. This year there was a bit more entertainment which was good. The pink party was a great time to enjoy with friends and the kids got up to dance. It is a spacious complex of three hotels, well located. Had a fantastic massage at the spa but loads of others treatments available for ladies and gents. Table tennis, crazy golf, giant chess set - loads to keep kids happy. The breakfast is fantastic, so much choice. Il Basillico a wonderful restaurant owned by the hotel. Lots of other eating places nearby and supermarkets to stock up if you are staying in an apartment. Apartments are immaculate. Cant fault it one bit. Wi-fi in the rooms would be wonderful but that is only nit-picking to be honest as there is wi-fi available at receptions etc. A great holiday enjoyed by myself, my husband and two kids ages 10 and 7.

  • Stayed: July 2012, travelled with family
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1  Thank mummys2girls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 10 January 2013

Dear Guest,

First of all my apologies for the late feedback to your review of tripadvisor for which we really thank you. Thank you also for another stay with us and also take the opportunity to inform you that we have already installed wi-fi in The Residence.

Wishing you a great year,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS

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Reviewed 16 August 2012

This was our 2nd visit to The Residence, and it was just as good as last time. The facilities are shared between The Residence, Eden Mar and Porto Mare, and are excellent, the gardens are beautiful, the swimming pools lovely, the staff are very friendly and the food is great. The apartment was just right for us, we love the whole resort so much we decided to purchase a Timeshare week at The Residence, and can't wait to return next year.

  • Stayed: August 2012, travelled with family
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1  Thank Michelle267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 12 October 2012

Dear Guest,

First of all my apologies for the late answer about your review on tripadvisor for which we thank you.

Really happy to know that you had a “lovely week” at the Vila Porto Mare, it will be a pleasure to see you again in a near future,


Warm regards,

Muito obrigado
. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2012

Once again, we couldn't fault the standard and quality of our stay at the Residence. A big thank you to the maid for their hard work in keeping the apartments so well cared for. Particular thanks must go to Fatima - she works tremendously hard under quite difficult conditions ie some guests appear to make no attempt to keep anything tidy / pack extra people into the apartment. A big thank you to the dedication and friendliness of Pedro on the reception desk. Finally a big thank you to Clare and Sabine who are always there to support and guide where needed.

  • Stayed: August 2012, travelled with family
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1  Thank carold54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 12 October 2012

Dear Guest,

First of all my apologies for the late answer about your review on tripadvisor for which we really thank you.

Also take the opportunity to thank you for the public recognition of my colleagues. They will be most pleased to receive your thoughts about their work,

Looking forward to welcome you,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2012

Excellent hotel for holidays! Excellent location. The rooms clean and quiet. Well-equipped kitchenette. Wonderful breakfasts. Excellent pools. Very friendly staff - a girl at the reception desk was very helpful to us if your problem with our booking the flight. If we in Funchal again - stop at this hotel. I recommend to everyone.

  • Stayed: April 2012, travelled as a couple
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1  Thank Alexander2905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 12 October 2012

Dear Guest,

First of all my apologies for the late answer about your review on tripadvisor for which we really thank you.

Looking forward to welcome you in a near future,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence

Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#4 Spa Hotel in Funchal
#6 Luxury Hotel in Funchal
#7 Romantic Hotel in Funchal
Price Range: £98 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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