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The Residence
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588 - 593 of 883 reviews
Reviewed 19 September 2012

This was the third time at the residence and we can't fault it . The freindliness of the staff throughout the residence and the two hotels attached to the complex is exeptional and nothing is to much bother for them. The room was enormous and the whole complex was realy clean . The weather was great and the madeira people very freindly. We especialy enjoyed the guitar group who played on 16/09/12. I took my fishing rod and caught a fish off the little pier that was near by (tip I used a little bit of boiled ham for bait). The residence has become our anual chill out holiday and we look forward to next year. Four years ago when we signed up for the residence I realy wondered if we'd done the right thing but it's just got better every year and we love it

  • Stayed: September 2012, travelled as a couple
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Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 12 October 2012

Dear Guest,

Thank you for your feedback about your 3rd stay at The Residence and glad that you had another enjoyable stay.

Next time if you get more fish just let me know and I will find a way to cook it and join you for a good meal!

See you in a year time,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2012

We're owners at The Residence and this year (our 6th) we brought a week forward from our contract and stayed for two weeks as we had a new addition to the family - a 7-month-old!!!

I have to begin by saying the Owners staff and hotel staff have all been excellent (as usual!). Especially Claire next to the ice cream shop who helped us translate baby milk products, helped sort a problem with a hire car and saved us from having no toothbrush by lending us an adaptor and of course making a fuss over our little one (hope you managed to clean your necklace form the drool!) The staff were ALWAYS on hand to help, answer questions, and just be around for a chat (Tom and John next to Reception).

The facilities were very good. This year we used the creche (must have a deal with Chicco!) and though it was geared up for toddlers, our baby loved it - especially the mega blocks. A few baby gym playmats and a few hand held baby toys would make it more accessible. Also spa staff need to inform guests that if they are using it, they need to inform spa reception even if someone else is in there. We went to get the key and over the 30 minutes we were in there, two other families joined us. As the key was put against our room number, we took it back and let Spa reception know about the other guests. They 'told us off' as they said WE should have told the other guests to go to the Spa reception first and we should have locked oursleves in!?!?! This was NOT explained to us when we got the key AND it does not say that on the creche door. It just says to go to Spa reception to get the ket. That is it. A minor point but there was lack of communication.
We enjoyed the pool - though it did not feel like 26 degrees as stated on the poolside board most days.
We also liked the barbecue and the pink party seemed interesting from a distance. HOWEVER, we did have some issues with this. A sign clearly next to the pool bar clearly stated the event and times. In the past the barbecue has always been around the pool bar (Varanda bar). But this year what they did not tell guests who were sunbathing in an adjacent area was that they had to remove themselves at about 4:30pm so they could set up. We 'complained' or rather had a chat with a member of the management staff and stated that the sign with the event and time on was quite some distance from wehere they were setting up and did not say an area for sunbathing had to vacated at a certain time. I also pointed out that there was a sign near a very small sunbathing area across the bridge of the pool telling guests to vacate that area every Friday for the pool gym workout session and that a similar sign needed to be applied to the barbecue area as that was also a weekly, regular event. The next night was Pink Party. We saw a member of pool staff removing sunbeds again at about 4pm. We asked if we needed to move again (party began at 8 or 9pm) and was told 'NOT UNTIL 7PM'!!! We thought we had plenty of time so we were a bit cross this time when asked to move AGAIN at 5:30pm. Again, we went to 'chat' with management but we're not sure if our advice about the signs actually penetrated! We'll see next year.

I have to say though, whilst it is easy to criticise, we really did have an excellent time and found the hotel extremely friendly and family orientated. The 'incidents' with the barbecue (which I must say was excellent - we went to it!) and Pink Party was our only 'negative'.

As a last note, we loved the new hotel we went to - Serra Golf. Took our 7-month-old to it when we hired a car and he thoroughly enjoyed his first 'Afternoon Tea'!!!

Room Tip: Garden or pool view room. Whereas we're okay with the roadside (you get free entertainment from Melia Mare Madeira and life on the street and promenade), it was a bit noisy at times for our baby. Something the hotel REALLY cannot help or rectify.
  • Stayed: August 2012, travelled with family
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3  Thank getawaychick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 11 September 2012

Dear Guest


Thank you for your feedback about your stay at the Residence and good to know that overall you had a positive holiday

I have taken good note of the issues raised and do everything possible to improve it for future

Hope to meet you in a future visit to Madeira

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2012

We decided to visit Maderia and chose this hotel as it had such great reviews and we had a FANTASTIC time! The whole holiday was perfect and nothing was too much trouble for the staff. The rooms were wonderful, the food good and the weather the best! We went to celebrate our 25th wedding aniversary and were treated to a bottle of champagne, flowers and rose petals on our bed! We can't wait to go again!
Our first holiday abroad for a long time so thank you for making it so perfect!

J.Dyer

Room Tip: We would go for a room on the 2nd floor or above as the views were spectacular!
  • Stayed: March 2012, travelled with family
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3  Thank Jillian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 11 September 2012

Dear Guest


It is good to know that you had such a fantastic first holiday in Madeira and in our hotel in particular. Thank you also for your feedback about your stay at the Residence.

Hope to welcome you on a second visit to our island.

Best regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2012

This was our third stay at The Residence as timeshare owners and our fifth in total at the Vila Porto Mare complex.

As ever our stay was glorious. We checked-in before lunchtime and were pleasantly surprised that our room was ready. We got the ususal welcome chat from the team in owners relations (and a glass of Madeira wine) before raiding the store cupboard for all those kitchen essentials.

This complex has been reviewed many times on TA and I thought I would have little to add but they don't rest on their laurels here and the entertainment and activities on offer this year were superb. The place is just getting better and better. The guest relations and entertainment team headed by Jarkko (the guy is a saint) are obviously working extremely hard to make your stay in the hotel as interesting and varied as possible. This year we had the pleasure of attending their first ever "Pink Party". An evening of great poolside entertainment, cocktails, salsa music, folklore, fire eaters and tasteless shirts ! Lovely to see all the kids up dancing late into the evening. They also run an excellent kids club and the children all become very atttached to the staff. They have something different on every day and I think the week just races past for them. They also have some great evening entertainment in the bars such as a magic show for the kids and also the stunning local folk band "Banda D'Alem". If you haven't seen them yet, do everything you can to check them out either in person or online...Fantastic. They have also started a weekly football game and water volleyball game..staff v guests. Again, a great way to get to know the staff and fellow guests. Unfortunately during our game the hotel general manager, Mr Pais, sustained a leg injury. Cue much joking amongst his team mates !

Although they have a packed entertainment programme, please dont think its a case of staff running around trying to force everyone into having a good time. Most of the activities are completely free of charge and at the start of your stay you can pick up a programme and book whatever you want to take part in. they also offer Portuguese lessons, wine tasting and a tour of their fantastic gardens. If you don't fancy it, plenty of space just to laze around and relax.

Also, having our 7 year old with us, we found the timing of the eveining events to be ideal. We were able to go out for a meal and return to the hotel to enjoy some drinks and take in whatever was happening that night.

A lot of the people who own timeshares here talk about it being like "home". Its easy to see why. Thankfully, most of the staff remain here year in year out. From the friendly professionalism of the recption staff, the good humour and unbelievable hard work of the chambermaids, all the bar staff, maintenance staff and management..they are all a credit to the hotel and to Madeira.

I would not hesitate in recommending any part of the Vila Porto Mare complex to any visitors..especially those with a young family.

Already looking forward to next year....oh, and did I mention we won the quiz ??!!

  • Stayed: July 2012, travelled with family
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5  Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 11 September 2012

Dear Guest

It is so good to know that you did enjoy all the facilities and entertainment program we have at Vila Porto Mare.
Thank you also for the review and for sharing your holidays thought on tripadvisor.
Jarkko will be pleased to receive your comments…

It will be such a great pleasure to have you and your family around next year.

Best regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2012

Just arrived back after our fifth visit and once again it was paradise! Our two boys Carwyn 7 and Tomos 4 love coming year after year it's like a second home to them. Th staff always remember you and welcome you with open arms. The complex is safe and well maintained. The furniture in our appartment had been upholstered and a few minor adjustments made fab! My husband Richard enjoyed participating in the family olympics with the boys and in the football with the management. Cindy and Yacco are absolutely great with the kids. My boys enjoyed at the kids club. It was lovely to have some of the entertainement at Bar Veranda in the evening. We found this relaxing and far more chilled. Pink party a great idea! Barbeque excellent once again. Another amazing holiday. Can't wait to return next year. Sian, Richard, Carwyn & Tomos Axford - Carmarthen, Wales

Room Tip: At the Residence the one bedroom aprartements are excellent. If you would like to sunbathe outside your appartement then request an appartement with a garden overlooking the bay. As a afmily we prefer the pool areas.
  • Stayed: August 2012, travelled with family
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5  Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 11 September 2012

Dear Guests,
First of all thank you for the review on tripadvisor and for the public praise of some members of our team, they will be most pleased to receive your thoughts about their work.

It is so good to know that you all had such a fulfilled holyday experience. Thank you for let us know that!

It will be a great enjoyment and fun to meet you again next year.

Best regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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