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“Another fabulous holiday”
Review of The Residence

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The Residence
Ranked #8 of 86 Hotels in Funchal
Certificate of Excellence
Widnes, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Another fabulous holiday”
Reviewed 10 October 2013

Another fantastic holiday in very beautiful surroundings. The Residence is, as ever 5 star !
A very relaxed and tranquil holiday, and the perfect antidote to the stresses of every day life. Counting the weeks to our next visit. Top class restaurants with a delicious selection of fresh local foods. Very helpful restaurant staff. The only thing that could make the dining experience perfect, would be the addition of more gluten free options and in particular gluten free sauces to accompany main meals.

Room Tip: South facing will give longer hours of sunshine.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Roy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 31 October 2013
Dear Guest,

Thank you for your feedback about your recent stay at The residence. Rewarding to know that you had a good time with us. I have taken good note of your thoughts about gluten free..Please whenever you come and want to go to any of our restaurants please contact anyone in charge or reception so we can provide you with some more options.

We will be pleased to help you.

Warm regards

Muito obrigado,

. ..

ANTONIO PAIS
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Rating summary
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Traveller tips help you choose the right room.   Room tips (251)
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English first
Winchester, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 October 2013

My husband and I have recently returned from our third stay in The Residence and, once again, it feels like a home from home. The apartments are really well appointed and extremely comfortable. They also have the benefit of a daily maid service which is a great luxury. We love having a beautiful garden directly outside our apartment, which lends itself to a variety of birds and butterflies, but it also has the benefit of a beautiful sea view. The facilities are second to none with a great choice of restaurants and bars - the breakfast buffet in the Atlantida is amazing - plus two pools, a spa etc The staff are always helpful and courteous. We always feel extremely well looked after and leave wishing we had another week.

Room Tip: Try for rooms on the south or east side
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Artemesia58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 31 October 2013
Dear Guest,

Have you been participating on our Portuguese lesson given by Cindy, from our entertainment team? If you have done it “Perfeito”… 
Thank you for another stay and happy to know that you did enjoy it.

It will always be a pleasure to see you around,

Warm regards

Muito obrigado,

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2013

As always a pleasure to stay in the residence. We were impressed to see further development in the local area, this indicates that the whole area, indeed madeira overall is on the up!
The residence itseslf has also benefited from a recent maintenance including a complete repaint
and new carpets. New additions to the entertainments within the complex was a big improvement, particularly the dance and singing duo most nights in portico bar. As usual we really look forward to returning next year.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 31 October 2013
Dear Guest,

Another stay in the Residence, another opportunity to enjoy our facilities and services and really happy to know that you did it.
Entertainment is one of the most difficult issues, mainly when we have guest from 8 to 80…happy to know that you noticed and enjoyed some of the changes we made and always make in order to improve the standards of our resort.


See you soon,
Warm regards

Muito obrigado,

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
72 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 September 2013

In September 2013 my wife and I enjoyed our first years' timeshare week. We stayed at the Porto Mare Hotel in 2012 and our fantastic deluxe room was situated at 'The Residence' side of the hotel and naturally we were extremely impressed by this place, the peace and quiet and the facilities on offer, so we signed up for a week a year for the next ten years. Only nine more years to go !

Our 1 bed apartment is situated on level 1 - with a view over the gardens towards the sea. nice !
The layout of the apartment is really good and includes a lounge area, spacious bedroom, kitchen, balcony and a shower room/toilet/WHB with a separate bath with overhead shower/WHB.
The bathrooms are finished with limestone tiled floors and walls with marble vanity units.

Residence 'owners' enjoy free Wifi in their rooms to include up to 4 separate devices.

On this first visit we decided to 'upgrade' a little and added B&B.
Breakfast is served of course in the Atlántida Restaurant in the main part of the Porto Mare hotel.
The hotels' facilities offered are available to Residence owners and we made good use of the Pool bar and Il Basilico restaurant.

Overall impression (from Airport collection to drop-off) is excellent. We cannot fault anything really !
The only minor niggle would be sometimes at breakfast we would arrive and have to walk around to try and find a table that was prepared. Sometimes we would sit at an uncleared table and wait a short while until the table was refreshed. This is to be expected during the busy 8am to 9am period I guess ?

So a big "thank you" to the team at the residence for making our stay relaxing. See you next year !

Room Tip: The 'sea view' is always going to be a popular choice for folks. Some apartments have privat...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArcticExplorer51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 5 October 2013
Dear Guest,

Thank you your feedback about your recent holiday experience at The Residence.

It is rewarding to know that your first experience as an owner was positive. Please note that for breakfast you can also use the restaurant Alfama, where you can have a more relaxed experience.

See you for the next nine years, at least…

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, ENGLAND
Level Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 29 September 2013

We are regulars at Vila Porto Mare, but this was our first stay in The Residence and not being 'owners' we were merely renting a two bed apartment for a week. The unit we had was located beneath the main gardens, facing seaward across the public promenade and leisure space and was accessed from The Orchid Gardens. The gardens below the balcony are, as all of the Vila Porto Mare gardens, immaculately maintained, and in the early morning sunrise were covered in green finches feeding and cheeping away.
We loved the views, and peacefulness of the ordinary day seen from our balcony, and watching young local families walking and chatting, late at night, just below us, a completely different sort of vista than the one from our previous stays in Porto Mare /Eden Mar, (which are still very nice but just different). Although not the main time of year to expect beautiful gardens, we were stunned by how gorgeous they looked in September.
Booked in October last year to celebrate my partner's major milestone birthday the 2 bed apartment was magnificent, each bedroom separated by the living room and hallway which gave good privacy. Both bed rooms were brilliantly appointed, with sufficient storage for a months worth of clothes if you needed it; the air con was excellent; bathrooms were kept scrupulously clean, and well equipped kitchenette with dishwasher and all necessary equipment.
The whole complex is still run on excellent lines, though one minor thing we noted was that staff seemed slightly less friendly, there seemed to be less of them this year, and perhaps are being worked harder, but standards are still very good.
Generally; the standard of sun beds and parasols have improved, there are more of them, and there were new acts in the bars of an evening, which were very good.
A big thank-you to Antonio Pais for sending a bottle of chilled cava on my partner's birthday- it was a very nice personal touch that highlights the level of service to expect from VPM.
We will be back to the VPM next year.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FIRESTONE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 5 October 2013
Dear Guest,

Thank you for another stay at the Vila Porto Mare 8this time at the Residence) and for sharing your feedback about it on TripAdvisor.

It is good to know that in general you took a positive impression of our resort and noticed some changes we have made.
Regarding the staff this year due to very high occupancies we have in fact more staff working.

See you next year

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
walkington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 September 2013

We have been visiting The Residence as 'members' for the past 3 years and the standard is as high as ever. The Management do a brilliant job and Tom, John and Claire take care of all our needs. We love it here; everyone is so friendly and helpful, the grounds are immaculate, the gardens and pools superb and the rooms are of a high standard. We had several meals at the hotel and were most impressed by the high standard of the food, along with the excellent service by staff. We also ate at 'The Med' and 'Il Basilica' both of which were superb. We enjoyed the evening entertainment at the hotel. Our room was always cleaned daily to a very high standard. Our 'maid' Zillia was lovely and always so cheerful. This is such a relaxing holiday but there are also plenty of activities on the site. We enjoyed an excellent walk to Camara de Lobos and caught the local bus back (an experience in itself!). We also walked into Funchal a couple of times and caught the courtesy bus back. This year there is a lot of work going on in Funchal which spoils the view around the harbour but hopefully this will be finished by next year. We visited the beautiful gardens at Monte again, this time via a No.48 bus. This is a good way to reach Monte as you get to see various locations on the way up. The journey down by cable car is fantastic.

We have made some wonderful friends throughout our stay at The Residence and really look forward to going back each year. I was delighted to receive a bottle of bubbly on my birthday, courtesy of The Residence - a lovely gesture which was much appreciated.

Room Tip: The rooms which face the road can be quite noisy at night with the traffic and music from the adjace...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank chrisgWalkington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 5 October 2013
Dear Guest,

Many thanks for your message of compliments about your recent stay at the Residence. Happy to know that you had another pleasant stay and it will always be a pleasure to see you around.

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, England, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 September 2013

Me and my boyfriend recently traveled to Funchal as our first holiday away, just me and him. I'm 19 and he is 20. We had the most amazing time. We traveled mid September (2013). Upon arrival we were greeted warmly by reception and directed to our room. The room was beautiful, huge bed, sofa, kitchenette, balcony and a gorgeous bathroom. The room has everything you'd need including, pool towels, bath towels, bath robes, hairdryer, soaps etc.

We used many of the hotels facilities during our week stay, including the tennis court, pool & snooker, mini golf, pools, restaurants, bars and table tennis. There were other activities too such as chess, bowels, putting green, spa etc. To rent the equipment for the games it was roughly 2 euros an hour, however the tennis was a bit more expensive, but still worth it. The food that we had was to an excellent standard. We ate at the Italian and the Mediterranean, and when we had to wait 5 minutes for a table one night, they gave us free champagne! Room service was just as good as the food served at the restaurants and we used this service enough times to have one of everything!

Even though we were quite a bit younger than many of the guests, we were still treated the same and were given the same respect. The staff were friendly and attentive. We often found ourselves standing chatting to many of them. They all seem to enjoy their jobs.

Make sure that you see the sites whilst you are there. If there are trips available to you, take them! We would recommend the tour of the west - there is even a glass platform for you to stand on if you're daring! We would also recommend going to the casino shows. There is a great atmosphere, the casino itself is lovely and the show is awesome! Try some of the restaurants outside of the hotel too - there is some lovely places too eat right outside.

Also to any football lovers, they usually have the games playing in one of the bars at the hotel and there is a poster by reception with the line up for the week.

We will definitely be returning, hopefully in the near future. I cannot speak any more highly of this hotel, I do not have a bad thing to say about it! I'll be recommending to everyone i know! Thank you very much Porto Mare Residence for making our holiday so special.

Room Tip: Pay that little bit extra for a sea or garden view!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emma-Louise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 4 October 2013
Dear Guest,

Thank you for staying at The Residence and for sharing your thoughts about it on TripAdvisor.

Thank you also for such a comprehensive description of your holiday experience with us and really happy to learn that you enjoyed it

We will be pleased to welcome you in a future visit to Madeira,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence

Property: The Residence
Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#6 Spa Hotel in Funchal
#7 Romantic Hotel in Funchal
#8 Luxury Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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