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“A little piece of paradise”
Review of The Residence

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The Residence
Ranked #8 of 86 Hotels in Funchal
Certificate of Excellence
Mold, United Kingdom
Level 5 Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“A little piece of paradise”
Reviewed 8 April 2014

My husband and I love this place so much we bought a time share apartment the first week we stayed in Madeira!
Staff are always exceptionally friendly and in particular the maids must be the hardest working maids anywhere I have stayed - always smiling and checking that everything is alright with the apartment.
The grounds are beautifully maintained. Never any rubbish anywhere.
All in all The Residence is as my title of the review says "a little piece of paradise" - I cannot wait to visit the hotel again in September!

Room Tip: Rooms overlooking the gardens or the Lido direction.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Sue J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 11 April 2014
Dear Guest,

Thank you for the “A little piece of paradise” review about your recent holiday experience at The Residence and happy to learn that you have enjoyed it.

We will always be pleased to see you around.

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
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English first
Reigate, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 April 2014

The staff always so friendly,helpful and professional.
Hotel amenities are second to none. There used to be a delightful coffee and snack bar called Doce Lima in front of the Residence and this is sadly missed when strolling in the gardens outside.
However their are other places nearby and within the hotel there are first class bars and restaurants (including the re-sited Doce Lima!).
Timeshare owners could not wish for better service from the representatives dedicated to the Residence.
The gardens are fantastic and a joy to wander round.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FrancisW2391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 11 April 2014
Dear Guest,

Many thanks for your recent stay at The Residence and for the kind feedback about your holiday experience.

It is so rewarding to know that you had a positive experience with us and profited of some of the facilities we have within the Vila Porto Mare complex including the new Il Basilico facility.

We all be most pleased to welcome you soon,

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 6 Contributor
96 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 31 March 2014

As timeshare owners we will, of course return. We love our apartment although we did have one small gripe and that was a sun lounger issue. I unfortunately sat on one and was asked to move by another owner as it was hers! I moved, no argument. I contacted the owners management team on more than one occasion as there seemed to be a shortage of loungers and was told it would be sorted. It never was so we gave up and enjoyed our holiday and the rest of the great facilities at The Residence available to us.
Madeira is a wonderful place to visit and the Portobay hotel group is the best. We stayed at their Serra Golf Hotel before coming to The Residence and then onto their 5 star Santa Maria hotel in the old town. The hotel staff are exceptional and so friendly, from the Reception staff, to the waiters and especially the housekeeping.
Roll on next year.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pet00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 11 April 2014
Dear Guest,

Just a short note to thank you for another stay at The Residence and for your thoughts about it.
I have taken good note of the sun lounges issue and check why you did not have them in front of your apartment. We have not less of this furniture so most probably were moved by other owners from your place? We will solve the problem.

It will be a pleasure to welcome you whenever you decide to visit us.

Warm regards,

Muto obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckinghamshire
Level 5 Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 March 2014 via mobile

We first visited last October with friends and knew that we would have to come back to this beautiful island. So at the earliest opportunity we rebooked and simply couldn't find anywhere else that offered what the Porto Mare has - location, views, food, fantastic rooms, the most beautiful gardens we have ever seen in an hotel - the list goes on. We aren't your usual type to visit the island as want a bit of night life and there is plenty to be found - bars, clubs, casino, great restaurants with music. We are totally spoilt for choice here. Madeira is one of the most wonderful places we have ever had the good fortune to visit and this certainly will be one of many trips. My husband is a golfer and is really impressed by the local courses. We love to explore and there is certainly loads to see and do from levada walking, horse riding, sea kayaking, whale & dolphin watching - the list goes on! We could stay somewhere else but this resort is brilliantly placed, very comfortable, quiet and beautiful. Ok, so it is a little tired in corners but given the prices in comparison to others and everything else it offers we're not sure we would want to risk it!

Stayed March 2014, travelled as a couple
Helpful?
4 Thank Wyc0mbeWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 11 April 2014
Dear Guest,

Thank you for staying at Porto Mare Residence and for your feedback about it.
It is so rewarding to know that you took another positive impression of our property, and Madeira in general.

It will always be a pleasure to welcome you back,

Warm regards

Muito obrigado,


. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 4 Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 March 2014

Unusually for us, we could not fault our stay at the Residence. When booking initially, we were a bit confused, but now having stayed we understand that this is just one of 3 hotels on the same site, this and the Porto Mare & the Eden Mar are all linked together externally and internally. The breakfasts which were excellent, are taken in the Porto Mare, and each hotel has a resturant, the quality of which were all first class and more reasonable than usually expected at a hotel. The one bed apartment was huge and we had 2 bathrooms; one with a shower and one with a bath, a sink in each, a bidet & WC. We were very impressed, the gardens from our terrace and over the whole hotel were lovely. The staff were extremely helpful and I will write reviews of each restaurant we used separately. The free parking and courtesy bus to Funchal was an added bonus, especially if one did not fancy the easy but 40 minute walk into the centre. I'm pretty sure we will have to make a return visit in the not too distant future.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Eninaj1881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 19 March 2014
Dear Guest,

Many thanks for your recent stay at The Residence and for the kind feedback about your holiday experience.

It is so rewarding to know that you had such a positive experience with us and profited of some of the facilities we have within the Vila Porto Mare complex including our the lovely garden…Also good to know that you have been in our different restaurants. Hope you have enjoyed it too.

We all be most pleased to welcome you soon,

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cambridge
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 March 2014 via mobile

We first visited the hotel 4 years ago on a last minute break and loved it. The staff were friendly, the hotel exceptionally clean and facilities fantastic. The timeshare at the residence sold itself and we have looked forward to our yearly week ever since. The fact that you get the hotel experience in your own appartment is a huge draw. Coupled with the comfort, cleanliness and space you get you cannot go wrong. We have yet to meet an unhappy member of staff and the facilities in the hotel are wonderful. Add that to the ease of bars and restaurants nearby and you cannot go wrong.
looking forward to next year already!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank claire m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 19 March 2014
Dear Guest,

Just a short note to thank you for another stay at The Residence and for your “Home from home.” feedback about it shared with so many other holiday makers of TripAdvisor,

It will be a pleasure to welcome you whenever you decide to visit us.

Warm regards,

Muto obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 March 2014

We have just returned from either our fifth or sixth visit to the Porto Mare, and our second time in the Residence. There is no point in repeating what people say - it's all true. This time we had a room over the street and were initially disappointed, but as the day wore on and the sun came round we realised it was a fantastic view over the sea with some great sunsets. So we had a really nice two week stay. The apartments are great, really spacious for two. We didn't do anything special, just went out every day, walking either into Funchal or the other way towards Camara de Lobos.

Incidentally if you are walking that way the tunnel is closed and the path has disappeared either side of the yacht club bar. It's best to walk along the Monumental on the left hand pavement. When you get to the big traffic island with what looks like a statue of an angel on, the Regency Palace Hotel in on your left. Just past it is a sign pointing left down a path to Praia Formosa. After many steps down you arrive at the bottom and it's left to the yacht bar, or right then first left to continue the walk along the seafront.

We did a couple of DIY levada walks using buses or Daniel's taxi service as a drop off and pick up. We were also there for the carnival which is brilliant.

All in all we love this place - the hotel, the staff, the Madeiran people, the scenery, the weather, and we'll be back next year, and the year after..........

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank capelbond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 19 March 2014
Dear Guest,

Thank you for so many stays at The Residence and for your feedback about it shared on TripAdvisor.

It is so rewarding to know that you took another positive impression of our property, and Madeira in general.

It will always be a pleasure to welcome you back,

Warm regards

Muito obrigado,


. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence

Property: The Residence
Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#6 Spa Hotel in Funchal
#7 Romantic Hotel in Funchal
#8 Luxury Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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