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“Our 7th visit”
Review of The Residence

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The Residence
Ranked #6 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 8 June 2014

Again, we had a very enjoyable two weeks in the Residence. The gardens, and the staff are as wonderful as ever.
Nothing stays still, and improvements are always being made to enhance the enjoyment of the guests.
The gardens still enthrall the guests who marvel at the beauty of the flowers and plants and which contribute to the serenity of the sunbathing areas.
We are always very sad to leave but know that we can look forward to a return visit in a year's time.

  • Stayed: May 2014, travelled as a couple
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1  Thank NottinghamJohnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 15 July 2014

Dear Guest,

Thank you for staying with us again and again, and also for your thoughts about it.
You mentioned “We are always very sad to leave but know that we can look forward to a return visit in a year's time”
We will always be happy to see you around whenever you decide to visit madeira and stay in our hotel.

See you soon hopefully,

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS

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395 - 401 of 870 reviews

Reviewed 5 June 2014

We found Porto Mare by accident but for the last 9 years we have returned sometimes twice a year (a real home from home , sometimes we feel more at home here). We have never been disappointed by the rooms, the service, the food, the friendly staff who will not only try but do move the Earth to please you at any time of the day . Where else would you find the Managing director and Managers as part of their duties buckling down and working along side (not ordering their employees but working with) staff to give the best service at busy times.
A really beautiful and secure feeling to compliment a wonderful island.

Room Tip: All the rooms are identical but some have the Sun in the morning, all the rooms we have stayed in ar...
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  • Stayed: April 2014, travelled with family
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2  Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 15 July 2014

Dear Guest,

Thank you for the “Perfect place to relax”” review about your recent holiday experience at The Residence and happy to learn that you have enjoyed it.

We will always be pleased to see you around.

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS

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Reviewed 5 June 2014

Again I review this hotel complex. We have been coming to our occupancy for 9 years. The Porto Mare, Eden Mare and Residence complex is a very beautiful location. The attention to detail makes the place. The gardens give a visual lift to the hotels and the pool areas. Receptionists, maids, managers, waiters porters - all are excellent. So another unforgettable experience. Thank you.

  • Stayed: May 2014, travelled with family
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2  Thank Bones O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 15 July 2014

Dear Guest,

Just a short note to thank you for your kind words about your recent 9th stay at The Residence and happy to learn that overall you had a positive holiday experience. THANK you also for your support by staying with us so many times

We sincerely hope to see you around for many future visits to madeira,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS

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Reviewed 4 June 2014

Having purchased one week time share at The Residence we were eagerly awaiting our holiday and we weren't disappointed. The apartment was large and spacious with all the facilities we had been promised. The apartment was very clean on our arrival and was cleaned every day.
The complex is extensive and as there are effectively 3 resorts in one complex, it took us a while to find our way round. The routes round the site are very similar and this to first timers was a bit confusing. Reception did give us a map when we asked for one but a clearer one would be more beneficial. However, after a couple of days we got the hang of all the corridors, paths and routes round the site.
There is plenty to do with numerous bars, restaurants, and swimming pools (including the best indoor pool I have seen in a holiday resort). There is also a gym if you feel the need of exercise, although with all the hills round about we didn't bother with it.
Can't wait for next year- it was so good we purchased an extra week so we will have two weeks for next year.

  • Stayed: May 2014, travelled as a couple
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2  Thank Diane I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 15 July 2014

Dear Guest,

Thank you for the kind review about your holiday experience at The Residence.
So rewarding to know that overall you are happy with your decision of being part of our regular visitors.
Regarding your note about the indications within the resort, yes sometimes it can be difficult but see it from a different point of view, during the next stays you can always find something new…. now a bit more serious we are working on a complimentary signage for the corridors of the three hotels as we have done it already in the garden. We hope it becomes easier to walk around.

We will be most pleased to welcome you in future visits to Madeira,

See you soon for a second visit to our property,

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS

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Reviewed 3 June 2014

We are time-share owners at The Residence and have been staying there since 2010. Every year we look forward to our stay and we are never ever disappointed. Everything about the place is spot on - the rooms are well appointed, spacious and contemporary, the staff are always professional and friendly and the hotel itself has everything you need for a perfect stay. I would always highly recommend the spa, which has a good selection of treatments. The Med is our favourite restaurant but all the restaurants are lovely and provide something for all tastes. The recent addition of Wifi in the rooms is great, however the signal is a bit iffy at times. Hopefully this is something that will be improved in time. All in all this is a dream hotel! Thank you to all the staff for your hard work and exacting standards.

  • Stayed: March 2014, travelled with family
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2  Thank Deeniebobeenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 15 July 2014

Dear Guest,

Thank you for staying with us again and again, and also for the feedback about it. Really happy to know that you had another enjoyable holiday experience with us.

Regarding the internet service is something that we have in our minds in order to look for solution to make it better. As you know the number of people using more than one device in each room sometimes creates picks of users that block the system. We are looking for solutions in order to improve it as we always been doing when we have a problem.

See you soon hopefully,

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

First visited hotel in 2007 and were so impressed with facilities. Outdoor pool lovely and usually plenty of sunbeds. It is an 'aclimatisation pool' so quite cold. Always sunbeds in other locations in the gardens. Indoor pool vast and has a gap to take you through to a small outdoor pool which is warm. Hot tub there also. Gardens are beautiful. Even has a tropical orchid garden. We purchased our timeshare garden apartment that year and have now extended the years. Unfortunately I required medical treatment on this visit and was grateful for kindness and assistance given by owner's rep Clare and receptionist Jenny. Selection of restaurants in the complex but many others nearby. Currently road works going on in area but hotel not affected by noise. Funchal however has major ongoing work and roads even more congested. Promenade is also having overhaul and sea view blocked by boards. Hello courtesy bus useful to get into Funchal. Have to book outward with reception but not return. Can't wait for our return visit.
Flower festival dates are not constant so you are advised to do your home work and check.

Room Tip: Most rooms have good view. If you are not happy with what you given just say. The balcony on our fi...
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  • Stayed: May 2014, travelled as a couple
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Thank waterbabe16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for staying with us again and again, and also for the feedback about it. Really happy to know that you had another enjoyable holiday experience with us. I will proudly share your thoughts with Claire and Jenny, I am sure they will be most pleased to receive it.

See you hopefully soon..

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS

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Reviewed 28 May 2014

We are currently staying at The Residence (28 May 14) and are here for the second time. This timeshare has superb standards in every area as does its sister hotel and apartments. Every single area is spotless. The accommodation serves all of our needs and we are a very well travelled and fussy couple. All of the pool areas are scrupulously clean (all four of them). The gardens are magnificent with multiple varieties of flowers and the wonderful waft of jasmine. This timeshare does not have any type of music blaring. Pure bliss and a quiet corner can be found on one of the many garden terraces. Credit due to the management for keeping the standards so high. All the staff are all very polite and go out of their way to be helpful. The housekeeping staff are all very pleasant and efficient. All in all a great place to spend a vacation with excellent care and attention to detail. Well done All. Thank you.

  • Stayed: May 2014, travelled as a couple
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2  Thank Doug W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this reviewResponded 5 June 2014

Dear Guest,

Thank you for the ““Exceptional” feedback about your recent stay at The Residence.
So rewarding to learn that you have enjoyed so much another holiday experience with us.

We will always be pleased to welcome you back.

Warm regards,


Muito obrigado


. ..
ANTONIO PAIS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence

Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#4 Spa Hotel in Funchal
#6 Luxury Hotel in Funchal
#7 Romantic Hotel in Funchal
Price Range: £121 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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