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“Back at The Residence”
5 of 5 bubbles Review of The Residence

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The Residence
Ranked #6 of 87 Hotels in Funchal
Certificate of Excellence
Hampshire
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Back at The Residence”
Reviewed 13 August 2014

Back at The Residence, which is like "coming home". The whole resort is lovely, the staff are great, and the resort has a wonderful feel to it! We have not left yet, but already looking forward to returning next year!!

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Michelle267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 29 August 2014
Dear Guest,

Just a short message to thank you for the recent stay with us and for let us know about the
We sincerely hope to welcome you in a future visit to Madeira.

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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784 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (243)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014 via mobile

Recently returned from our apartment at the residence in porto mar whichbwe purchased last year while staying at the hotel.
The apartment is fantastic with great views overlooking the bay and is very spacious.The hotel amenities are as good as ever. After our week there we stayed an extra 3 days ina suite in eden mar which is part of the porto bay complex.However we would not stay at eden mar again as it was very noisy down below especially in the morning when the taxi drivers start talking and the refuse collections take place from the supermarket and the restaraunts which are also below.The 1 good thing from the suite was the spectacularsea views.We will however return to poro mar hotel for the extra few days next year as we feel it is much better than eden mar.

Stayed July 2014, travelled with friends
Helpful?
2 Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 29 August 2014
Dear Guest,

Thank you for the feedback about your recent stay at The Residence. It is rewarding to know that you have enjoyed another holiday experience with us. Sorry for the noise at Eden Mar hotel.

Looking forward to welcome you in any of the Porto Bay hotels,

Warm regards,


Muito obrigado


. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Country
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 August 2014

Spent our usual week here in June and already looking forward to next year. We have never regretted buying in...except sometimes we think it should have been 2 weeks. This time we visited the Hotel Serra Golf for lunch and were very impressed by what we saw. As always it is not just the standard of the apartment and hotel areas and facilities that make it such a good holiday but the friendly and professional staff that Porto Bay employ. We did actually see another side of management (you know who you are) with their performance at the Pink Party!

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank FranklinWestCountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 29 August 2014
Dear Guest,

Just a short note to thank you for your recent stay at The Residence hotel and for your “Love staying here” thoughts about it.

It will always be a pleasure to welcome you,

Warm regards,

Muto obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 12 August 2014

We have just returned from a tenth visit to The Residence. Once again the standard was very high. The rooms are spotless and well maintained and the gardens are always a picture. Ricardo and the team at the pool bar mix up a mean cocktail as well.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Tony N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 29 August 2014
Dear Guest,

Thank you for the feedback about your recent 10thh stay at The Residence. It is rewarding to know that you have enjoyed another holiday experience with us.
I will proudly share your thoughts with Varanda bar team and Ricardo in particular.


Looking forward to welcome you, preferable soon,

Warm regards,


Muito obrigado


. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
italia
Level Contributor
184 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 8 August 2014 via mobile

Another great stay everything nearly as good as usual.
Had breakfast quite a few days. Staff used to be so good in there but this year we noticed it was much slower to clear tables and there were a few rather rude male staff. The breakfast area runs better when the manager is around and I didn't see him as much this year!!!
Pool staff great as normal.
I do feel the residence owners would benefit from washing machines in the rooms. Worth thinking about please.
Apart from that the place is great the staff are very friendly and the spa area is very friendly.

Stayed August 2014
Helpful?
3 Thank maldini3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 28 August 2014
Dear Guest,

Thank you for staying with us again and again, and also for your thoughts about your recent stay at The Residence. Thank you also for let us know that overall you have enjoyed it,

About the washing machines we have taken good note of your suggestion, but let you know that we have laundry corner in the building where you can do you laundry.

It will be a pleasure to welcome you back in a future visit to our beautiful island.

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bracknell, United Kingdom
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 August 2014

Another week in our apartment at The Residence and once again we cannot fault the place. Room spotless everyday and nothing is too much trouble for the housekeepers. Did a levada walk and visit to Machio gastronomic festival , all arranged by hotel and really good, value for money trips.

We self catered all week and the kitchen has everything you need.

Room Tip: Sea view .
See more room tips
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Liz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 28 August 2014
Dear Guest,

Just a short note to thank you for your recent stay at The Residence hotel and for your “Fabulous” thoughts about it.

We will be most pleased to welcome you in another future visit to Madeira,

Warm regards,

Muto obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 August 2014

After four family stays in the Residence we enjoyed it as much as ever - each holiday has been a bit different adding to the enjoyment of looking forward to next year and seeing the friendly, helpful and supportive staff 'family' again. The food is excellent and our one bedroom ground floor apartment is spacious and airy. We have a private lawn area and easy access to the pools, spa, restaurants, bars and other facilities. The courtesy bus makes travelling into Funchal and bus travel to other places such as Monte very easy. Looking forward to next year.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 28 August 2014
Dear Guest,

Just a short note to thank you for your recent “Jane and Jo” stay at The Residence hotel and for your thoughts about it.
So good to know that you had such a very positive holiday experience after being with us so many times.


It will be a pleasure to welcome you whenever you decide to visit us.

Warm regards,

Muto obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence

Property: The Residence
Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#4 Spa Hotel in Funchal
#6 Luxury Hotel in Funchal
#7 Romantic Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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