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“Generally good”
Review of The Residence

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The Residence
Ranked #8 of 86 Hotels in Funchal
Certificate of Excellence
Cambridge UK
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Generally good”
Reviewed 4 September 2014

A second visit on a family holiday this time in high season. Good facilities, excellent rooms, friendly and pleasant staff with the exception of breakfast service which was a bit terse perhaps because it was busy. If you wish to stay at the hotel in the evening instead of going to one of the islands great value restaurants then there is plenty of evening entertainment. Only had one buffet dinner which was of an average standard although other guests thought the food good I feel that better value and atmosphere can be found outside the complex. The hotel needs to resolve the problem of reservation of sunbeds by the pools they have introduced a system using hotel towels only but it doesn't work. An ideal location for a family holiday but I would not visit again at the height of the season.

Room Tip: Avoid rooms overlooking road
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Mirimar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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825 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (255)
Date | Rating
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English first
Cardiff, United Kingdom
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 September 2014

We recently returned from our stay at the Residence and cannot fault this accommodation at all. The beds were very comfortable, the room was nicely furnished and the kitchen was very well equipped. This is the first time we have stayed in a self catering accommodation within a hotel setting and it worked very well for us. We travelled with a teenager and she also enjoyed her stay here. I would definitely consider staying here with younger children as they have thought of everything, from the small pools, to play areas indoor and out. The regular shuttle bus to Funchal town is great too.
Staff at reception were helpful and our maid was very friendly.
The gardens are well maintained. A very nice place to stay!

Room Tip: We requested a high floor and sea view, however the hotel opposite was a bit noisy of an evening unt...
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Rhian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottinghamshire, United Kingdom
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 September 2014

We have visited both as guests of apartment owners and booking via the Porto Bay web site, and every visit have been better than the one before, the staff are helpful and friendly and so are the management. Rooms and food also excellent , so we would fully recommend anybody visiting Madeira in the near future.

Room Tip: Check Porto Bay web site for special offers and upgrades
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corringham
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 August 2014

We stay at the Residence every year and never want to go home. Lovely resort, friendly and helpful staff and your always made to feel special. Cant wait for next year. The excursions arranged through the residence and good discounts and advice are offered.

Room Tip: All rooms are good. No need to worry.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 29 August 2014
Dear Guest,

Just a short note to thank you for your recent stay at The Residence hotel and for your ““Beautiful.”” thoughts about it.

It will always be a pleasure to welcome you,

Warm regards,

Muto obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2014

Excellent facilities and everything of a high standard, including the food in the various restaurants. Spotlessly clean throughout and friendly and efficient service. The extensive well maintained gardens are a unique, interesting and pleasant feature.

Room Tip: Residence, as opposed to the hotel part of the complex, has has kitchen facilities.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 29 August 2014
Dear Guest,

Just a short message to thank you for the recent stay at The residence and happy to learn that you have enjoyed it.


See you hopefully soon,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgwater
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 August 2014

This is getting boring, leaving great reviews, definitely not visiting The Residence, as always, the most fantastic place we have visited. We met up staff and fellow holidaymakers that have turned into friends over the years. The Residence as always I believe should be 5*,

Room Tip: Unfortunately over the years the trees have grown and blocked out so much of the view so if you can...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank MadeiramadKath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 29 August 2014
Dear Guest,


Thank you so much for sharing your “Absolutely fabulous, again.” review about The Residence. Your feedback give us even more strength to do what we have to do. .

It will always be a pleasure to welcome you back,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
64 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 August 2014

Excellent holiday destination with high quality services, very friendly and helpful staff, beautiful and fully equipped luxury apartments, dazzling exotic gardens surrounding inviting exotic pools and numerous locations to enjoy wonderful cocktails whilst enjoying the Madeira sun. If we ever come back to beautiful Madeira then this aparthotel will be our first choice!

Room Tip: Avoid apartment #3922 since it is postioned above the outdoor garage gate. This heavy metal gate wit...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Davy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniopais, General Manager at The Residence, responded to this review, 29 August 2014
Dear Guest,

First of all thank you for your support by staying with us for the first time.

Thank you also for the positive feedback regarding your recent stay at our hotel and happy to learn that overall you have enjoyed it .


We will be most pleased to welcome you for the second holiday experience.

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence

Property: The Residence
Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#6 Spa Hotel in Funchal
#7 Romantic Hotel in Funchal
#8 Luxury Hotel in Funchal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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