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“Wonderful hotel but miss lead with the food”

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Quinta Jardins do Lago
Ranked #2 of 86 Hotels in Funchal
Certificate of Excellence
hornchurch
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful hotel but miss lead with the food”
Reviewed 17 October 2007

We booked the hotel through Thomas cook by telephone for our 40th wedding anniversary. We choose to stay for 14 day's and choose to have half board. The hotel was 1st class and the staff were very nice. The description of the hotel is just as it is in the brochure.
Unfortunately, we were embarrassed on two occasions. First we were asked for proof of our anniversary (who carries proof around with them) before they would present us with the fruit, flowers and wine that Thomas Cook stated in there brochure. No mention was made of this by the agent when we booked.(there is no mention of proof being a requirement in the brochure unless it's in the small print). Secondly, at the evening meal on the first night we were presented with a one page menu with two choices of starter, main course and desert. The main course choice was stuffed quail or scabbard fish which neither of us fancied. I ask the waiter why we were not shown the a la carte menu and he informed us that we would have to pay extra for the a la carte choice. We were very embarrassed whilst discussing this with the waiter at the table. We checked what the price of an average 3 course a la carte meal would have been if we hadn't payed for half board and it happened to be the same price as we payed with Thomas Cook for two choices.
So, we had already paid £26pp, before we left home and then had to pay another £9pp on top. We asked the Thomas Cook rep to request our money back for the half board but his reply was that his manager said it was too late to change it.
Thomas Cook do not explain this in there brochure. they state that the hotel has full a la carte on one side of the page and then state that half board is £26pp on the other side. I believe that we were miss sold and that Thomas Cook should amend their brochure to remove any confusion.
I would therefore recommend that anyone thinking of going half board thinks twice and would suggest that they consider a la cart as an alternative when they arrive. The a la carte choice is fairly limited anyway so you may consider eating out to try more variety.
I have filled out a complaints form but have heard nothing yet so I felt that I would inform Trip Advisor so that it may prevent someone else from making the same mistake.

  • Liked — Clean, nice gardens, Sheets changed every day.
  • Disliked — Pool was too cold
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
14 Thank harrjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,195 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (396)
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Scotland
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 October 2007

This is a fantastic hotel. The staff are friendly and helpful, the rooms are large and airy, the area around the pool is kept clean, the gardens are a bonus.
You could say it is too far out but you definitely benefit from being away from the hustle and bustle and the hotel run a courtesy mini bus 4 times daily (the last one being 5.15pm which is a little early but it gives you time to look around the shops, seafront & chose a restaurant) and a taxi only cost about 5 euros.
When we go back, which we will because Madeira is a beautiful island and must be seen in all 4 seasons, we would definitely stay at Jardin do Lago again.

  • Liked — The whole experience was great.
  • Disliked — Nothing
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank scottisharies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quinta Jardins do Lago

Property: Quinta Jardins do Lago
Address: Rua Dr. Joao Lemos Gomes 29 | São Pedro, Funchal, Madeira 9000-185, Portugal
Phone Number:
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Funchal
#2 Luxury Hotel in Funchal
#4 Family Hotel in Funchal
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Quinta Jardins do Lago 5*
Number of rooms: 40
Official Description (provided by the hotel):
Large Botanical Garden with more them 500 different spices of plants and a variety of pleasant and relaxing areas. ... more   less 
Reservation Options:
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Also Known As:
Quinta Jardins Do Lago Hotel Funchal
Quinta Jardins Do Lago Funchal
Jardins Lago
Quinta Jardins Do Lago Madeira/Funchal

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