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“Never Again!”
Review of Dorisol Florasol

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Dorisol Florasol
Ranked #51 of 88 Hotels in Funchal
Reviewed 30 July 2013

We booked a twin room, half board for 2 adults. We were on the 2nd floor overlooking the road (which lucky for us was closed) so noise wasn't too bad. The room smelt musty when we arrived & the furniture was a throw back to the 70's. The beds were very uncomfortable & we had to ask for different mattresses, due to no other rooms available. We were given toppers (1 adult & 1 child - we are 2 adults in the room??) Breakfast was ok if you like cheese, ham, boiled egg, scrambled eggs, Frankfurt type sausage and beans or mushrooms every day - no good if you have a problem with cholesterol. Dinner was no better...actually it was a buffet each evening that was not fit for service. We had to spend more money to go out & get food. The younger restaurant staff of the hotel were very helpful, however there is one older staff member who I thought was the manager (he wasn't) he was very rude & miserable and definitely should not be in such a customer facing role! Never have I been to a hotel so disorganised!! We had to ask for towels to use by the pool each day & for 4 of those days we were told there were none even though the hotel was half empty! This hotel is NOT 3*.....I give it 0*

Room Tip: Ask for a room on the 5 (or higher) floor Check your bed - is it comfortable? Don't stay half...
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  • Stayed: July 2013, travelled with friends
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10  Thank sharshei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorisolHotels, Gerente at Dorisol Florasol, responded to this reviewResponded 6 August 2013

It’s with a feeling of sadness that we verify that your stay at our hotel was not as you desired. We will check what happened during your stay to correct the flaws detected.

Regarding the breakfast and dinner, we are making some changes in the menu in a way of trying pleasing the majority of our guests. At the time of your stay, our hotel occupancy was around 90%, and because of that the towels from the pool suffered a small rupture of stock.
Thank you for your comment and we will use it to help correct the flaws detected.

Best regards
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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198 - 204 of 416 reviews

Reviewed 29 July 2013

If you are expecting a 3 star hotel experience then this is probably not the hotel for you; however if you expect a comfortable bed, reasonable breakfast buffet, adequate bathroom facilities and don't want to pay much more than the price of a youth hostel then you will enjoy your stay.
On the plus side, our room was a decent size and had a great view of the sea, the kitchen facilities were basic but we managed to cook a few meals here to save money.
However there were a few negatives:
no hot water for the first 24hours - hotel did their best to sort this
no air conditioning in the room, leaving the windows open kept the room cool but meant we heard a lot of outside noise
bathroom was rather shabby and had no ventilation or extractor fan

  • Stayed: July 2013, travelled as a couple
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Thank Ellie190745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

We were in big corner room on 9th floor with amazing view.
Daily trips shop, restaurant, shopping, car rental, near the hotel.
Especialy big thanks goes to man-receptionist.
Madeira is a beautiful piece of land on the World.

Room Tip: corner rooms on higher floors with amazing view
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  • Stayed: May 2013, travelled as a couple
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Thank bluesmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

I have stayed at this hotel before and found it much improved this time. My studio was very comfortable with adequate cooking facilities - although I didn't use them much! The breakfasts were superb - excellent choice, lovely bread, hot and cold options and decent orange juice! I was on the 5th floor so easy access to restaurant and pool and high enough to avoid the noise of traffic. The staff were friendly and helpful

  • Stayed: June 2013, travelled solo
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Review collected in partnership with Low Cost Holidays
2  Thank Noreenfogarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

Unfortunately we stayed for two weeks . Arrived given second room floor sea view . Terrible smell needs updating toilets seat broken. Complained at once given room along corridor same smell doors opened to road couldn't here ourselves think. Complained to be given tenth floor room it was outdated but much improved again the noise 24hr a day was enough to keep you awake traffic noise and a 24hr running piece of equipment opposite the hotel which did not help. Due to no air conditioning you need the door opened for fresh air and you suffer the noise. Having booked bed and breakfast it did not get better the food was not good so was the service at the table it was help yourself tables were not cleaned after others so it was spot the cleanest one to eat at. I could go on . I made the mistake of booking through low cost holidays and there is no rep. They gave us wrong flight times so we missed our flight and there emergency help response was they would not pay for another flight but when you return off Hol put a complaint in so I saw no point in complaint to be told the same. Avoid this hotel and low cost holidays go at your peril .

  • Stayed: June 2013
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9  Thank Dupont600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2013

The Florasol may be a little in need of updating but it offers a very good value break. The rooms are spotless, the bed comfortable and the location ideal. The hotel is on a very busy road and therefore there is traffic noise but it didnt disturb our sleep. The pool is raised above the road level and has lovely views and plenty of sunbeds. We had bed and breakfast and found the breakfast selection very good, there were cereals, yogurt, fruit, different breads and cakes, cheese, ham, tomatoes, eggs also most days bacon, sausages, mushrooms etc.. The only minor problem was that occasionally the cups and plates would run out and there would be a wait until these were restocked. The bar prices were very high though, almost twice the price of a bar down the road. The rooms were well equipped, we had a two ring cooker and a microwave (no kettle though) a fridge, radio and tv with about 4 English speaking channels. For the price we paid we were very pleased with this hotel.

Room Tip: The higher rooms are quieter but we weren't disturbed by the noise on the second floor.
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  • Stayed: June 2013, travelled with friends
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Thank sunandseagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2013

We as a family stayed here in August 2012, I sent an email requesting rooms on higher floors three weeks before we were to arrive as i had seen previous, my request was ignored. We were given rooms on 1st floor, just above the busy main road, rooms were dark, furniture was dark and old, bed spread was torn and not ironed,and all three rooms smelt!!!!
I went down stairs straight away, where the male receptionist pretended there were no other rooms, the manager came and gave us rooms on 4th and 5th floor, the rooms were better and bigger. I was upset that I had to request the room changes (as i don't like complaining) and that they try to let these horrible rooms out in the first place.

Room Tip: Rooms on higher floors
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  • Stayed: August 2012, travelled with family
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8  Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dorisol Florasol

Address: Estrada Monumental 306, Funchal, Madeira 9004-538, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Funchal
#30 Spa Hotel in Funchal
Price Range: £39 - £66 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dorisol Florasol 3*
Number of rooms: 101
Official Description (provided by the hotel):
Located close to the promenade, with great views over the ocean. Studio and 1 bedroom apartments with balcony and fully equipped kitchenette. Gardens, outdoor pool and spa. Free wifi in public areas. Restaurante/bar. Shuttle bus to city center. There are studios and 1 bedroom apartments with capacity of up to 4 people, a fully equipped kitchenette or kitchen, private balconies and cable TV. Free parking with limited places. Our hotel is ideal for active clients looking for self-catering, who want to fully explore and enjoy Madeira, on affordable holidays without abdicating the comfort of a hotel located in the city. ... more   less 
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Also Known As:
Dorisol Florasol Funchal
Dorisol Florasol Hotel Funchal
Dorisol Florasol Madeira/Funchal

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