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“very poor service, very nice island”
2 of 5 bubbles Review of Dorisol Estrelicia

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Dorisol Estrelicia
Ranked #84 of 87 Hotels in Funchal
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“very poor service, very nice island”
2 of 5 bubbles Reviewed 13 August 2013

we had a family trip for the 50 wedding anniversay of my parents. we decided to take the full package to make it easier for all of us (21 person in total). we paid a supplement of 126 euros per person to have everything inclusif. Please DO NOT take this option as it is a lie. if you pay your coffee, you get an expresso. If it is part of your package, they served you chikoree coffee.. same for orange juice. the coffee is not included after lunch, you have to wait 4pm as they set hours where you can have drinks and snack (not conductif when you have children as the purpose of this trip was to make it easy on the adults, not for them to check their watch all the time). the snack resumed at 1 yogurt cake, no choices. everything closed at 11pm.
We were 3 per rooms and they give you ONE key. When you ask the front desk for extra, they yelled at you and maked faces. we had to hide the keys to make sure that everyone can access during the day as we were not always together. Positive note, The restaurant staff was very nice and friendly, the food was good. The front desk and manager of the bar should be retrained as they do not understand the sense of hospitality with their POOR attitude.
the Island is beautiful, walking the levadas was a great experience.
It took months to set all our schedules together to come up with this trip to wow our parents and this hotel ruined it!!!!!!!!

  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
5 Thank sophub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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380 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Lucerne, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 31 July 2013

The Hotel was great. The People were really friendly and I could ask what I wanted - They all answered.
The Hotel is close to the City Funchal, the Taxi Stops and the Sightseeing Busses.

I really enjoyed the trip on Madeira and I know I'll come back :)

Room Tip: If you are a smoker, choose a room with balcony, because the Hotel has rooms without a balcony and y...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Celine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 26 July 2013

The hotel is a lot closer to the local restaurants ,shops and bars than I thought it would be and although it is up a steep hill if you are able bodied and not too unfit it wouldn't be a problem .
On first arrival the hotel was clean, decorative with a nice piano bar (entertainment every night) and an outside pool and terrace bar .on further investigation we found the indoor pool , jacuzzi and gym and tennis court. The spa area looked lovely and had a fantastic selection of treatments and very good prices unfortunately I just didn't have time to sample them. The Bouganvilla hotel also has an outdoor pool you can use but no bar .
Check in - we had booked 4 single rooms and asked for them together , unfortunately there had been a mix up and they had only assigned us 3 (floor 8) No balcony . so when sorted out I had a room the other side of the hotel and up some stairs (very difficult to climb with a suitcase as no lift to this part) the room was large with twin beds and a table with 2 chairs , I had a slight side sea view but the windows were small (my friends rooms were in a better position and everything worked well )
The room had a ceiling fan , large wardrobe with enough hangers for my clothes (would not be enough for 2 people) the room had a dressing table but no drawers for clothes but shelves in the wardrobe . I only found 1 plug socket and my fridge didn't work ,the lock on the door was difficult to open and lock again, the bathroom light switch was temperamental and the beds were very hard and the pillows very poor. The bathroom had a bath which was a lovely surprise and great to have , the shower ran off the taps but was very very powerful and temperature easily controlled , just be careful that the shower curtain is in the bath and fully pulled across or the floor gets flooded , towels are changed every other day one bath towel 1 hand towel .oh there is a bidet too.
we had an all inclusive package as it was not much more expensive than bed & breakfast the food was buffet style and fresh and plentiful if you are not fussy but as a prefered vegetarian the options were very very limited as even salads had meat added so as to not go hungry I did eat some dishes containing meat .
The drinks on offer for the All inclusive were also limited to local lager, wines , 3 local liqueurs , vodka ,gin, rum and whisky,a great thing was that bottled water , tea, coffee and hot chocolate were also included . I invented some of my own cocktails "Maderian sun rise (strawberry liqueur, orange juice ice) " Maderian sun set (strawberry liqueur, vodka ,orange juice and ice)and a "Rumba" (banana liqueur,rum,orange juice and ice) My friends enjoyed the white and rose wine .
Entertainment was ok and something different each evening, ballroom dancers, saxophonist , cabaret, reptile show and a traditional dance night and parrot show with barbeque on the pool terrace .
The staff were friendly and helpful and all spoke very good English , The hotel also had a courtesy bus that ran every hour (but not between lunch time) and it only took you as far as the Marina not all the way into town .
Over all for the price we paid the hotel was very good value Madeira is lovely and I would like to visit again

Room Tip: ask for a sea view and rooms with lift access
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
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Helpful?
3 Thank glittergalMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 21 December 2012

We have just returned from this Hotel 10-12-12 to 17-12-12.
The Hotels were very tired and needed some attention which would not cost the earth to address.
All inclusive
The staff and the food was very good no complaints until you have due to the lack of customers got to eat Breckfast Lunch and Dinner in three different Buildings. You were also restricted as to where you could drink and you had to sign for every drink each time you went to the bar.
Some people staying in the lower building had to buy food for breckfast as they could not venture up the hill to the middle Building for breckfast. They were booked as bed and Breckfast.

Room Tip: If you have any problems walking do not go to this area or this group of Hotels. May be better in se...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank berjenManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Grinstead, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 25 October 2012

This hotel works, it is not a luxury version, however it is much better than basic. The facilities are surprisingly extensive. It is priced very competitively and delivers well above that standard. The staff are very friendly and welcoming and have very good english (and every other language in Europe when you listen in at reception). The place is very clean and the lifts work well. There is a 7 day a week shuttle bus that gives a regular service into the centre of Funchal and it is free. The Wifi is in the bar and is fast and free. The outside pool is a bit cold but deep and quite long so is good for an exercise swim, the indoor pool is like a warm bath and very pleasant as are the jacuzzi and sauna. There is a well equipped gym. There are lots of well priced restaurants nearby that have good "tourist menu" offers, one was only 10 Euro for 2 courses including a glass of wine. HAve a good visit

Room Tip: When you book be sure to ask for a room with a balcony (if you need one) and whether you want mornin...
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  • Stayed October 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Coburt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Komen, Slovenia
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 8 October 2012

We had 4 B&B in this hotel. Hotel rooms are not the same as in the photo of the hotel. We exected 3* rate hotel, but these is not worth. The rooms was very small, not good cleaned, with dirty sheets,... We immediately ask for another room, but the said that they don' t have any different or. bigger rooms. There was no AC in the hotel so we sleep with the open balcony doors but then we have mosquitoes all night... Breakfast was very terrible. The first day we eat bread and cheese, then the second we drink juice only. Tables was dirty, cheese and ham were served in a plastic container-box. We eat breakfast inside the restaurant, but also there were walking pigeons!
We were very disappointed so we decided to book another hotel after 2 night in this terrible hotel! We recommend that you pay 10 € a day more and you enyoj your holiday in totaly different hotel.

  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
3 Thank Leaaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Funchal hotels

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 30 September 2012

Just returned from a 12 day all inclusive at the Estrelicia.
Hotel was ok, very basic room to start as our booking was for a sea view double room but got a twin room with no sea view. After complaining was given the room we wanted.
Their was no air conditioning in the hotel at all so had to sleep with the balcony doors open but got bitten every night by mossies.
The food was cooked well but very repetitive, and many things on offer were not for the brits.

Room Tip: Not many rooms have balconies with sea view so go for overlooking pool
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tms45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dorisol Estrelicia

Property: Dorisol Estrelicia
Address: Rua Casa Branca 98, Funchal, Madeira 9004-535, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Funchal
Price Range (Based on Average Rates): £
Hotel Class:3 star — Dorisol Estrelicia 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Dorisol Estrelicia Funchal
Dorisol Estrelicia Hotel Funchal
Dorisol Estrelicia Madeira/Funchal

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