Stayed here for a two week package in January.I stayed in a quite small room on the pool side of the hotel. No balcony and with the window opening being quite low I would not leave children unsupervised in this room. Room clean and fairly well lit. Bathroom was very good with a large bath and lots of hot water.The room soap bars are non animal tested. Which is commendable.The main room had a small fridge,table ,two chairs and a tv, (which was poor in channel selection). The rooms and hotel are being modernised but it comes with a hospitalised look and feel to the place. There is little warmth and the reception area is a white walled mistake.The female receptionists are mainly friendly except one who demeans to serve you only! There is a function room which is comfortable but dimly lit. As were the stairs up to the hotel floors, There were no lights between each flight.. Quite dangerous. This hotel tries to be green and has recycle bins on each floor plus low energy lamps..The clientele when i was there was mainly German who were quiet with more talkative French.The morning meal was continental fare with cereals and some cooked meats plus a cooked breakfast. some fruit but only white bread in six different types but no wholemeal? There is a free coach which takes one to and from Funchal hourly.I usually look forward to relaxing over an evening meal but here in the L shaped dining room it was often a disaster.Even though the food was very good including delicately cooked fish and often a choice of potatoes which once were foiled wrapped jackets and another time a lightly salted version with some skin on. Very flavourful indeed. The vegetable choice was however limited.There was a salad too.The soup was very good most days with twice being excellent. But even though the chef did well the whole meal was often ruined by poor waiter service which was of a Fawlty Towers variety.Eating your meal became a game of chance in as much as when you left the table in between courses the waiters and waitresses would reset your table as if you had left!?This happened three times so I left my hotel key with very large fob in order to safeguard my place and they still did it!The wine service was questionable also as when I ordered a glass (140mm). It would arrive one inch short of the rim. At three Euros a go this was a bit rich..That coupled with the fact that the wine was too acidic and had no fruit taste persuaded me to give up with the drinks.There were also two rows of single tables in one of the dining rooms, one of which had seven squashed into an obviously too small a space. There were ten Inches only between each table! When a diner sat down one had to try not to watch someone's backside hover past your face sometimes inches away. Either that or they would catch the table cloth or knock someone's table.. Quite a few people complained but the Head Waiter would have none of it.. This hotel has a good chef trying his best but what is the point when the dining room is half empty due to such disastrous waiter service? If this hotel wants to attract custom it should have a refurb' rethink and sack it's head waiter.Honestly...I was very dissapointed and would have to really think about staying here again .Regards..
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- Also Known As:
- Dorisol Estrelicia Funchal
- Dorisol Estrelicia Hotel Funchal
- Dorisol Estrelicia Madeira/Funchal