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“Autumn break”
Review of Golden Residence

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Golden Residence
Ranked #26 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 17 October 2013

Just returned from 5 nights at the Golden Residence Hotel. We had a room in Block A, and it was lovely. It was spacious, clean, comfortable and had everything we needed and a beautiful sea view. We had breakfast each morning and there was lots to choose from. We also had dinner two evenings and that was every bit as good as breakfast, again plenty on the buffet to choose from. Really cannot fault this hotel, all the staff were very helpful and polite. The hotel is out of the town centre, but not a problem as there are plenty of buses and taxis, and it is only about 45 minutes walk. Would love to go back to this hotel and to the beautiful island of Madeira.

Room Tip: Higher floors have the best views
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  • Stayed: October 2013, travelled with friends
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3  Thank Lulu046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcilia, Manager at Golden Residence, responded to this reviewResponded 21 October 2013

Dear Guests,

Thank you for your kind review of your experience in our Hotel!

On behalf of the Golden Residence Hotel team, I thank you for your kind words. It was a great pleasure for all of us to have had the opportunity to leave you this positive and memorable experience.

Looking forward to have the pleasure of welcoming you back at our Hotel and to the sunny Madeira Island, we remain with best regards,

Arcília Martin
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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394 - 400 of 1,039 reviews

Reviewed 16 October 2013

We have just returned from a 4 night stay at the Golden Residence Apartment Hotel. We had
a room in Block C which was very clean and comfortable. The hotel was amazing, staff exceptional. The food was very good too and would definitely stay here again.

Room Tip: Our room which was in block C overlooked the pool but you could only see the sea if you stood up. We...
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  • Stayed: October 2013, travelled as a couple
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2  Thank brucewillis68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcilia, Manager at Golden Residence, responded to this reviewResponded 21 October 2013

Dear Guests,

Thank you for sharing your review with Trip Advisor readers. We are glad to know that you have enjoyed your recent stay at the Golden Residence Hotel.

We sincerely hope that you will consider the Golden Residence Hotel for your next holidays.

Looking forward to the pleasure of welcoming you again, we remain,

with kindest regards,

Arcília Martin
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

Great option. Not v central, but easy to get into historical centro by bus or taxi. Staff very friendly and helped with any request. Very nice rooms, everything modern and clean. Great spa to chill out after a day out sight seeing. Good restaurants within short walking distance (Barqueiro for great seafood). Lovely sunset

Room Tip: Try to get a room in block C close to the cliff with the sea view
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  • Stayed: October 2013, travelled as a couple
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2  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcilia, Manager at Golden Residence, responded to this reviewResponded 21 October 2013

It was a real pleasure to have you as our guest at the Golden Residence Hotel.

Thank you very much for the excellent review about the hotel and about our services.

We're glad that you enjoyed your holiday and will look forward to seeing you again in a near future.

Kind regards,
Arcília Martin
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

I can honestly say I could find no faults with the Golden Residence Hotel.. The location was perfect. Just outside the noise and hussle & bustle of the main town but near enough for all amenities. (The Forum shopping centre is just over the road).
All staff, from reception to cleaners were happy and helpfull . All facilities were very clean - bedrooms, dining rooms and pool areas - and it appears the staff work hard to keep it so..

Our room in Block C had a lovely seaview and at night the hills looked really pretty with all the distant lights. Room facilities were excellent and the kitchenette behind the wooden doors was a bonus. Just ask reception for a kettle - it will be with you within the hour!!

We chose half board - Food in the restaurant was on a buffet style and was lovely and plenty. The choice was yours to enjoy. Good service here again from the restaurant staff.

I would certainly recommend this to anyone who likes a quiet holiday.

Room Tip: Block C rooms with even numbers are morning sun Block C rooms with odd numbers are cooler until mi...
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  • Stayed: October 2013, travelled as a couple
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3  Thank FussyGran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcilia, Manager at Golden Residence, responded to this reviewResponded 21 October 2013

Dear Guests,

Thank you very much for the excellent review about our hotel and facilities.

On my behalf and on behalf of our team of professionals, I thank you for your kind words.
It is a great pleasure for us to know that you have experienced good and relaxing moments at Golden Residence Hotel and in Madeira.

Hopefully we will welcome you back in a near future!
In the meantime we remain with best regards from the sunny Madeira Island,

Arcília Martin
Resident Manager

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Reviewed 12 October 2013

Just returned to UK from Maderia and wow what a fab hotel this is in a lovely spot near the dramatic cliffs with views to die for. This hotel enabled us to have a peaceful, romantic break with breath-taking scenery. The large sitting area with sofa,eating area and bathroom (with a wet area) was definitely a plus. We also enjoyed the lovely buffet food. The pool is not very big and a bit nippy, but there is a good-sized inside pool and spa facility. The massage I had was excellent and good value -.We would definitely return. The whole Island is so beautiful.

  • Stayed: October 2013, travelled as a couple
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3  Thank lizp577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcilia, Manager at Golden Residence, responded to this reviewResponded 14 October 2013

It was a real pleasure to have had you as our guest's at the Golden Residence Hotel. Thank you very much for the excellent review about our hotel, facilities and about our team of professionals.

We are very happy to know that we could bring you comfort while with us as well as unforgettable and relaxing moments.

The reason we continue improving our services and facilities is to keep being the first choice in our city, and we’ll keep all of our efforts to surpass our guest’s needs to remain your Hotel of choice in Madeira!

Looking forward to welcome you back, we remain with our kindest regards,

Arcília Martin
Resident Manager

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Reviewed 8 October 2013

On arrival we were slightly disappointed as the hotel appeared to be a modern concrete complex divided into three separate blocks A, B and C. We were soon very happy though! We were in Block B and had a suite which provided us with a large bedroom, lounge and kitchen area and a balcony with a great view of the sea. Here you get the benefit of self-catering facilities as if in a Villa but combined with the comforts of a modern hotel On going over to Block C which has the restaurant and pools we were amazed by the incredible sea views. The location is excellent because any closer to Funchal and it is much less peaceful, with this location you are close to the Forum a large shopping centre with good supermarkets as well as a number of restaurants and other shops; this really is ideally located as you get peace and quiet but are also close to many amenities. The hotel was spotless, modern and comfortable and has access to the internet in several places should you need this. We didn’t use the spa facilities but guests we spoke to who had were delighted with them.

The staff were excellent, friendly and efficient at all times, especially the young trainees and appeared always to work as part of a team. Although we booked room only we ate in the hotel restaurant one night and were amazed at the efficiency of the operation with even the restaurant manager clearing tables and helping out throughout the evening, that is how the staff work. They were all multi lingual speaking Portuguese, English, French, German and probably lots of other languages too, were informed about local attractions and incredibly helpful at all times.

Buses run at regular intervals into Funchal and stop either immediately outside the hotel (number 1 I think) or near the Forum (number 2) which is then a short walk to the hotel.

We really missed everything about the hotel on leaving and hope to return next year.

  • Stayed: September 2013, travelled as a couple
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3  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcilia, Manager at Golden Residence, responded to this reviewResponded 14 October 2013

Thank you for sharing your review with Trip Advisor readers. We are glad to know that you have enjoyed your stay at the Golden Residence Hotel.

Please be sure that our main gold is to let our Guests know how special they are to us, and I’m happy that we had the opportunity to leave such positive and memorable experiences throughout your stay.

Looking forward to have the pleasure of welcoming you back at our Hotel and to the sunny Madeira Island, we remain with best regards,

Arcília Martin
Resident Manager

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Reviewed 3 October 2013

Stayed her in a side view suite (two people) for 5 nights on a 'rrom only' basis.

Emailed hotel prior to arrival requesting 'good' sea view and was accommodated in block A (block C which is nearest the sea has rooms not suites) Probably had one of the best sea views and also overlooked the banana plantation and (what looked like some derelict) houses next to the hotel. It was not a problem though as it was peaceful and we had morning sun (when it did shine!)
Level 5 of this block gives immediate access to the main road (but noise was never a problem) and a bus stop to Funchal. Also a 5 minute walk to the pleasant Forum Shopping centre which has a great supermarket to stock up on bits and pieces.Its approx an hours walk to Funchal.

Suite
Modern, spacious and spotless.Perfect!

Reception.
There seemed to be numerous new young staff who were all very efficient and friendly.Check in and out was easy and it was never busy.

Pool.
Visited this on a couple of occasions--weather was not good enough for anything more than this. Pool is lovely and there were ample beds. It was very windy when we were there.

Spa.
Visited this to escape the rain and was pleasantly surprised to have sole use of jaccuzi and pool. Didnt use sauna.

Restaurants.
Didnt visit as booked on a 'room only' basis, though did have a drink poolside which was duly delivered promptly by the waiter. There are a few restaurants near the hotel so you dont have to access Funchal to eat. (see my other reviews)

Couldnt fault the accommodation despite it being a fair distance from Fuchal. I did of course know this prior to booking and wanted to avoid any impact of the seafront construction work going on in the centre of Funchal.Its easily accessible by bus no 1 or 2 which stop just outside the hotel.

I would recommend this accommodation.

Room Tip: Email hotel prior to arrival with your request.
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  • Stayed: October 2013, travelled as a couple
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Thank Tripper1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcilia, Manager at Golden Residence, responded to this reviewResponded 14 October 2013

It it's with great pleasure that we thank you for sharing such good comments with all TripAdivor readers.

We were very happy to have had the opportunity to leave you this positive and memorable experience while staying at our Hotel.

Sincerely hoping that you will consider the Golden Residence for your next holiday, we remain looking forward to welcome you back in a near future.

Yours sincerely,
Arcília Martin
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Residence

Address: Rua Cabrestante 25, Funchal, Madeira 9000-105, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Funchal
#21 Spa Hotel in Funchal
#24 Romantic Hotel in Funchal
#26 Luxury Hotel in Funchal
Price Range: £64 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Residence 4*
Number of rooms: 172
Official Description (provided by the hotel):
The Golden Residence welcomes you to a enchanting 4-star hotel in an excellent location on the south coast of Madeira. Overlooking the sea and some imposing cliffs, the opportunities for fantastic sunsets are offered every day during your holidays. Once inside, the hotel is built with many open spaces to make the most of the natural light and a modern and luxurious design with comfortable and functional public areas to rest, relax, read or socialize with your fellow guests. The atmosphere is complete with the panoramic sea views and some of the banana plantations still existing in Funchal. More than a hotel, at the Golden Residence you will find the perfect solution for a holiday where well-being and relaxation will take on a new meaning for you. The excellent service and careful attention for small detail is what makes the difference. ... and we encourage you to discover its many charms. ... more   less 
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Also Known As:
Golden Residence Apartment Funchal
Hotel Golden Residence Apartment
Golden Residence Madeira/Funchal

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