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“Stress Free and Excellent” 5 of 5 bubbles
Review of Pestana Porto Santo All Inclusive

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Pestana Porto Santo All Inclusive
Certificate of Excellence
Sevenoaks, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Stress Free and Excellent”
5 of 5 bubbles Reviewed 7 October 2011

We had a fabulous holiday between 19/09/2011 and 3/10/2011. It was our first all inclusive. The Hotel was amazingly well laid out with excellent facilities. We thought the best pool was the salt water pool which had a really good Jacuzzi section, although the fresh water pool was great and not too chlorinated. We didn't use the gym or the indoor pool but both seemed really good.
The hotel staff were brilliant and always ready to help. The service really couldn't have been better. The general buffet restaurant provided a wide variety of food and we could always find something we enjoyed. The desserts were particularly good.
However, our most enjoyable meals were served in the Mediterrânico. we had to pay an extra 17.50 euros each but it was well worth it.
We generally had a light lunch in the Pool Bar and this was always an enjoyable experience.

The beach is accessed by a private gate, I rate it as one of the best beaches in europe and the sea was relatively warm at 23C. The hotel have provided a small beach bar which serves hot and cold drinks as well as ice creams (all part of the all inclusive).
It is well worth venturing out of the hotel and the it's a 40 minute walk in either direction. Vila Baleira is in one direction (the capital City) it's very small and quite pretty with just enough bars and restaurants to give some variety but don't expect great shopping!
In the other direction is Calheta which is a very small village with a good restaurant and bar overlooking a fabulous seascape.

We couldn't fault the resort or Porto Santo for a lazy relaxing stress free hedonistic holiday.

Room Tip: The rooms facing the pool seem to have better balcony / terrace conditions. We were the sea side and...
See more room tips
  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank derek011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela Q, Gerente at Pestana Porto Santo All Inclusive, responded to this review, 13 September 2016
Dear Guest,

Thank you so much for your review.
We are pleased that you had an enjoyable time with us at Porto Santo.
We hope we can welcome you again.
Best regards,

Ângela Quintal
Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,229 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (656)
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READING BERKSHIRE
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 6 October 2011

Have just returned from holiday in PORTO SANTO hotel Pestana,befor going we went on to trip advisor and mostly every one like it ,well we did not like it we loved it ,the hotel was great the weather was a bit cloudy for the first couple of days but still hot ,after that it cleared and was hot and sunny for the rest of the holiday .The food was very good something for every one .But what really made our holiday great was the animation boys and girls ,very good games during the day and great shows at night .I would like to thank Pedro, Jara ,Jonathan ,Sissi, Soraia ,Patricie,Lucia,Pedro for making our holiday enjoyable and hope to see them all again some time .Port Santo is a very small town a place to go and not spend money {which my husband liked} only if you are interested in golf as it has a lovely golf course

Room Tip: All rooms are good
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  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank 107ERIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela Q, Gerente at Pestana Porto Santo All Inclusive, responded to this review, 13 September 2016
Dear Guest,

Thank you so much for your review.
We are pleased that you had an enjoyable time with us at Porto Santo.
We hope we can welcome you again.
Best regards,

Ângela Quintal
Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 5 October 2011

Just had a week at the end of September. Weather perfect - locals said that it was actually too good for the time of year! Spacious room which was kept very clean, nice sunbathing areas which were not too crowded, plenty of food available all the time (you could eat and drink continuously from 7am to 11pm if you wanted!).

However, we were glad not to have booked more than a week. There's not a lot to do apart from lie in the sun and cook yourself, walk up the beach, then down the beach, then up again, etcetcetc.. There are some trips out provided at a cost (the best of which is the Jeep Safary), but we both thought that once you had done a couple of these you would run out of ideas. The staff are all very friendly, and seem happy, but in the restaurant there is a little too much attention to "fawning" over the guest. Ok, it's nice to be waited on, but to be constantly reminded that your glass is empty, or to have your partner's plate removed from the table while you are still eating, is a little over the top.

This standard of service seemed to be at the expense of the food quality. The evening meal buffet is quite extensive in choice, some nights the quality was good, but other nights not so good. Some of the meat was well overcooked to the point of being dry and tough. The safest bet seemed to be the pasta-style salads, and the sweets. The other gripe we had was that quite a few young couples were taking their very young children to eat very late. The kids were grizzling and crying because they were tired, and several people commented that they wished that there was somewhere else to go to get away from the racket! And this was out of the main school holidays, so what it would be like in August I shudder to think.

I understand that Portugal operates a duel-star hotel rating system, broken down into "E" (for Estalagem, the lower band) and "H" (the higher band) - star ratings. This hotel is officially an H*****, as displayed by the reception door. It's worth remembering that these ratings are not subjective (ie a "mystery guest's" opinion), they are objective, based on the facilities provided on a government tick-list. Based on this I suppose it could be called a five star hotel, but in reality, and based on our experience, it's nearer to a four star, or the lower banded E*****.

Overall, we enjoyed out week, but now that we've been there and done that, and won the T-shirt, we don't think we will go back. If all you want is to lie about all day then it's for you. And one last comment - - the charge for the use of a computer or the wifi really is exorbitant! The most expensive I've ever come across in a hotel.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CnDWarwickshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela Q, Gerente at Pestana Porto Santo All Inclusive, responded to this review, 13 September 2016
Dear Guest,

Thank you so much for your review.
We are pleased that you had an enjoyable time with us at Porto Santo.
We hope we can welcome you again.
Best regards,

Ângela Quintal
Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Figueira da Foz, Portugal
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 3 October 2011

A genuine 5 stars beach resort all inclusive, beyond any expectations.
I always take into serious consideration the reviews from TripAdvisor and my expectations were high on this hotel. We were not in the best mood after spending the first half of our holidays at Pestana Bay – quite disappointing. After a very pleasant sail with Lobo Marinho, we arrived at Porto Santo ready to point out any faults. But there was none! This place is just perfect in any way.
The complex is fabulous, all spotless clean, beautiful gardens, fantastic pools (very clean with warm water and plenty of sun beds), an endless beach, with an exceptional sea of transparent and warm waters (why go to the Caribbean when we have it all at our doorstep?), great food either at the main restaurant (plenty to choose from), the pizzeria or in Dunas pool bar.
Our room was spacious, nicely decorated and very comfortable with a pleasant balcony facing the pool. Couldn’t ask for more.
The staff couldn’t be nicer and friendlier. Any request satisfied with a smile. Always willing to please.
Don’t miss the jeep tour around the island, it’s amazing.
We will be back next year betraying Madeira with Porto Santo!

Room Tip: ask for a pool facing room
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  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank macakita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela Q, Gerente at Pestana Porto Santo All Inclusive, responded to this review, 13 September 2016
Dear Guest,

Thank you so much for your review.
We are pleased that you had an enjoyable time with us at Porto Santo.
We hope we can welcome you again.
Best regards,

Ângela Quintal
Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llanfairpwllgwyngyll, Isle of Anglesey.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 October 2011

What can I say about this hotel that hasn't already been said?
It is a haven of tranquility. Every member of staff is so friendly and willling for you to have a good time here.
I travelled with my wife, daughter and son-in-law and their 2 girls, Katie & Emily (9yrs & 4 yrs).The 2 girls thought the Kid's club was great and couldn't wait to go to the next session.
Contrary to what some people say about plates not being cleared in the restaurant, well I'm afraid we must have been in another because the staff were very attentive to clearing away dishes very promptly.
I would like to thank the manager for his very kind thoughts of sending my wife a bottle of champagne to our room as it was her birthday, a very kind gesture indeed. plus a mention for the Hol. Rep.Vee, who also posted a card for her birthday as well, and was at hand the whole day...thank you.
About the food; if you couldn't find anything that you didn't like, then I'm sorry for you and can only suggest that you stay at home and have your pizzas & fish & chips!
We have already been checking out for next year, as they fly from Manchester, which is closer to home for us and no need to find hotels before & after the flights.
My thoughts are that, in about 4 years this isle will become a very strong tourist island, so as it's been said before, get here before that happens and enjoy the tranquility & beauty while it's not bustling with people.

Steve.

Room Tip: It seems that "Even" numbered rooms face the pools, and "Odds" face the outside...
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Steevann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela Q, Gerente at Pestana Porto Santo All Inclusive, responded to this review, 13 September 2016
Dear Guest,

Thank you so much for your review.
We are pleased that you had an enjoyable time with us at Porto Santo.
We hope we can welcome you again.
Best regards,

Ângela Quintal
Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, UK
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 October 2011

Excellent resort, lovely clean and spacious rooms, staff all very helpful and polite and spoke excellent English.No loud disco music blaring out. Rooms were located in villas set around the lovely gardens and pools, one being a sea water pool and the other fresh water. Plenty of sun beds around the resort. Having read some reviews about the food, we found the food to be excellent, plenty of choice and was replenished regularly. Plenty of quiet areas to relax and sun bathe. A lot of guests arrived with us and check in was handled very well, you had the choice of queueing to check-in or going into have your dinner before checking in, which we did, bags were taken to your room for you and collected on check-out day, We had the room until 1pm and our pick up for the airport was 4pm, you could use all facilities until departure. Thomson Rep Vee was excellent, very helpful and knowledgeable and always on hand to help if needed.
Not a resort if you want nightlife, there isn't any apart from the shows put on by the entertainments team and a duo playing and singing every night in the Sunset Bar which was lovely to sit an relax of an evening.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank EliG262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela Q, Gerente at Pestana Porto Santo All Inclusive, responded to this review, 13 September 2016
Dear Guest,

Thank you so much for your review.
We are pleased that you had an enjoyable time with us at Porto Santo.
We hope we can welcome you again.
Best regards,

Ângela Quintal
Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 2 October 2011

...is 5 star. A lot has been posted about this new (2011) destination for Thomson Holidays. Most on the same theme that the hotel is let down by the food and/or the entertainment.
The way we saw our weeks stay from the 19th September. Check in (remember there are a great number of people on the flight) was as swift, friendly and informative as possible. Luggage on arrival was taken to our room (and collected on departure.)

This beautifully designed and 'Nautical' themed Hotel, an arrangement of villas on two and three storeys gathered around salt and fresh water swimming pools and gardens, was a delight. So much had been thought out,right down to the 'porthole' windows in the wardrobe doors. The typical Portuguese pastel colours contrasting so well with the sky blue, sand and terracotta washes on the buildings and interiors. The dining room similarly themed with rope covered pillars and show cased 'knots' around the walls.

All the staff, in particular in the dining room, spoke excellent English and an attempt at Portuguese was always welcomed and corrected in a friendly manner when (usually) needed. All very attentive and helpful. Perhaps a candle on the outside tables when it got dark might be nice touch, but really can't be faulted at all. Excellent service. An array of seating and locations throughout the hotel for relaxing was extensive with views over the gardens or the sea from the terrace of the sunset bar.

Thomsons 6 star Rep,Vee,already a legend, was always accessible with a wealth of knowledge and reassurance that helped us relax and enjoy our stay so much more.

The down side is really the food. A 5 star buffet is really a misnomer.5 star dining is waiter service so a buffet really has to be good. Starting with the soup; it was, at best, tepid and flavourless. Main dishes tended to be 'dry' without any accompanying sauces, juices etc. The show cooking was a bit of a let down also. No carvery - in fact one night it was 'chicken curry' we'll say no more on that. Puddings were fine, albeit limited, and the ice cream excellent. Wine served from the bottle was really quite good for a house wine - no complaints as we drank a lot of it!
Overall food quality, from our point of view was really not very good. We have had better from a 4 star Pestana hotel on the mainland.

What really disappoints us is that this hotel has been an all inclusive with Thomson since May this year and there have been many postings here about the poor quality of food which the management must surely have read yet nothing has been done to improve it; making the soup hot doesn't take much does it! Next year the prices are higher and there is to be an extra flight from Manchester. Some of the points mentioned here and other reviews, which could so easily have been acted upon, may deter those from booking next year.

The entertainment, which is not of great importance to us but is to a lot of guests, seems also to be below par. Having the same 'Duo' although very good in their own right, playing the same every night and the 'Animation' team also very good and enthusiastic providing the 'main' performance is really not on.

To close on a high note we had a great week; we came for the sea and the beach - both were beautiful, the sun shone, the sea was warm, the Island lovely and the people were delightful. Looking at the unfinished developments we are not sure it will last. We just hope that Porto Santo will remain as lovely as those who live here wish it to be. Would we return? Only if the food gets better!

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank PairAShorts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela Q, Gerente at Pestana Porto Santo All Inclusive, responded to this review, 13 September 2016
Dear Guest,

Thank you so much for your review.
We are pleased that you had an enjoyable time with us at Porto Santo.
We hope we can welcome you again.
Best regards,

Ângela Quintal
Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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