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“Paradise away from it all” 5 of 5 bubbles
Review of Pestana Porto Santo All Inclusive

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Pestana Porto Santo All Inclusive
Certificate of Excellence
Brighstone, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Paradise away from it all”
5 of 5 bubbles Reviewed 24 October 2012

We spent a week at Pestana Porto Santo and came back 22nd October. We can honestly say we have never experienced such welcoming happy staff who were only too pleased to help you and ensure you were satisfied. The complex was fantastic with all facilities kept clean and well maintained.The restaurant was at all times well staffed, our glasses were never left empty, plenty of food options to cover all tastes and there was always staff to advise you on the food which we have to say we couldn't fault. Our room was amazing plenty of room, air con and a terrace to sit out on. The Island is stunning if you are looking for a quiet away from it all where you will feel welcome and free to do what you want when you want this is the place to visit.

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank acolson62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 27 October 2012
Dear Guest,

We appreciate your comments regarding your visit at Pestana Porto Santo.

It is always a pleasure to receive positive feedback and we hope to have the opportunity in the near future to welcome you again.

I would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website

Thank you again for sharing your experience, and we look forward to serving you in the future.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,229 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (656)
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English first
Fareham
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 October 2012

We stayed at this hotel in early October which far exceeded our expectations. Although we had read many positive reports on trip advisor, and use this site to research all our holidays, we always exercise some caution as everyon'e persective is different. However,the reports are all true - it was fabulous!
We travelled with thomson and were impressed with the efficiency of arrival and departure in Porto Santo. Mario, the rep, was friendly, helpful and everything the whole week ran like clockwork.
The hotel was superb in all aspects:
The staff were polite and friendly, always with a genuine smile and nothing was ever too much trouble. They certaily went the extra mile. That includes all staff and managemtn who were very visible during our stay and there was a lovely atmosphere around the hotel.
Our room was in block 5 away from the restaurant in a quiet area overlooking the gradens. The room was beautifully appointed, with a huge bed, comfy mattress and enorous feather pillows. The bathroom was modern and large. The room was spotlessly cleaned daily. We didn't have a kettle in our room but it wasn't a problem as it was always possible to access drinks.
The pool area and gardens were well maintained and kept clean and plenty of sun loungers - we never had a problem finding one. There wer several different areas to sit - pollside, gardens, beach area near bar, etc.
The variety of food was good - soemthing for every taste - and different things each night (although we only stayed for 7 nights). The hot food could have bee a little hotter but as the temperature was so hot, we were happy with cooler meals.
Access to the beach was across a bridge from the hotel.
The beach was just a vast expanse of golden sand with hardly any people on it, despite the temperatures being about 27 degrees. There were loungers availabe at a small charge but parasols and wind breaks were free to guests.

Porto Santo itself is a lovely isalnd which so far is unspoilt. We walked along the beach in both directions - once to thesouthern tip and then to the main town. We also did the jeep safari (as recommended by previous guests) and this was a brilliant way to see the whole isand which isn't very big. We had a fantastic guide/driver who was able to give us a history/geography insight into the island. As we were in a jeep we were able to go to places inaccesible by road and saw soem spectaular sand sculptures, as well as amazing veiw points. Well worth the money.

Would we go again - most definitely and certaily hope to in a couple of years. My only disappointment was that Thomason don't fly there between October and May and the hotel closes during that period. I would love to be able to escape the UK winter and visit there in january/February/March time for soem rejuventation!

Room Tip: Villas 5 - 10 are at the quieter end overlooking the gardens, but further to walk to retaurant, etc.
See more room tips
  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Happily-married23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 27 October 2012
Dear Guest,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback, thank you for your time posting a review.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in a near future,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shaw, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 23 October 2012

Have just returned from Pestana Porto Santo. We spent 2 wonderful weeks here and had a wonderful time, our room was lovely with a huge 7 foot bed and a beautiful bathroom the room was cleaned every day and kept spotless. The food was very good and the chefs waiters and bar staff were all friendly and polite always had a smile for everyone. The animation team were great and organized various activities during the day and put on some great evening entertainment . A big thank you to all at Pestana Porto Santo for making our holiday great.

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Elizabeth2010_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 24 October 2012
Dear Customer,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gillingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 October 2012

I have just returned from a super restful holiday(15th to the 22ndOctober) at the Pestana Porto Santo Beach Resort & Spa and was just taken aback by the polite manners and friendly nature of all the hotel team. I have always read about how the good the hotel staff were but I now believe that they take their example from the three managers (weathermen)who are the most approachable management team I have ever met and you can see this in the way that the rest of the staff act who are always the same.
So thanks again for a wonderful holiday and next time do something about the weather please.
Jim Low Rainham Kent.

Room Tip: The best tip I can give is if you require anything just ask and 99% of the time if possible you will...
See more room tips
  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Jim l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 24 October 2012
Dear Mr Jim Low Rainham Kent,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback, specially when mentioning our Team.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in a near future,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
suffolk england
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 23 October 2012 via mobile

There is not a lot more I can add to this superb resort and complex other than we were here in 2011,and it is gratifying to know that pestano management listen,read and discuss clients comments and actively implement changes if it is to the good of the guest the following year.well done on yet another brilliant holiday.room 312

Stayed October 2012, travelled as a couple
Helpful?
5 Thank kopite96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 24 October 2012
Dear Customer,

Thank you very much for visiting us again and for posting such a positive comment on TripAdvisor.

We hope to welcome you again next year, with some improvements from our side.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 22 October 2012

Hi all, Have literally just arrived back (4 hours ago) and couldn't wait to let you know what a paradise this is. If you are looking for a nice secluded place to relax don't look any further. Food, staff and location make this a holiday to enjoy. Animation team best that we have seen. Well done to all at Prestana Porto Santo.

  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank DoH66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 23 October 2012
Dear Customer,

Thank you for visiting Pestana Porto Santo Beach Resort & Spa and for posting your review on TripAdvisor.

Looking forward to welcome you again next year.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnoldswick, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 20 October 2012

As a very active couple in our mid-50s who had experienced a difficult year we were in desperate need of an escape. We wanted an excellent hotel, wall to wall sunshine and the option to walk, cycle and explore, and we found all of that on Porto Santo at the Pestana Porto Santo Hotel!

Arrival and Departure
No hassle here! What a beautiful little airport where Monday seemed to be the busy day with two arrivals and 2 departures. The airport, hotel and Thomsons worked seamlessly to make this a totally relaxed experience. Do attend the departure meeting and comply with the instructions given, this seemed an alien concept to independent travellers like us, but it works!

Reception and Rooms
Everyone without exception was very friendly and helpful. When checking in and finding we were on the ground floor I asked for a room on a higher floor and although none were available at the time we were contacted the following day. We were offered a beautiful room, one of the best in the hotel, with views over the pools to the sea and the hills, without cost for the upgrade. We declined this generous offer because although our initial room, number 1207, was on the ground floor it was very quiet and most of all we had sunshine throughout the day and in the evening we could take a drink from the nearby bar and chill in full sunshine facing the hill behind the hotel – bliss. The room itself was immaculate, tastefully and thoughtfully planned and decorated. It was nice not to have to pay for the safe, and we had a flat screen TV and DVD, although we did not use them.

The Grounds and Pools
In a word – Beautiful! Lots of staff cleaning the outside areas and maintaining the gardens, the result was a credit to them all.

The Restaurants
Now here was the only disappointment. In the main restaurant, the Italian restaurant and at the pool bar, the facilities we tried, we found the food on the whole to be rather bland. As someone who spent many years a long time ago in the catering industry, and who still prepares fresh food daily, I felt too much frozen food was used, especially the vegetables. I enjoy the occasional pizza and quiche but felt the quality of those served could have been improved. Having said this I appreciate that very little food is grown on the island and importing sufficient fresh food maybe difficult. I also want to add that the staff in the dining areas worked tirelessly and cheerfully to make sure food was nicely presented and the tables were cleared efficiently – a big thank you to our waiter Carlos.

The Island
Totally beautiful, unspoilt and so quiet towards the end of the season. We hired a quad bike through reception, a little expensive at 40 euros a day plus fuel, and found this to be the perfect way to see the whole island both on tarmac roads and dirt tracks. We then went back to walk on the footpaths we had seen, again seeing no one else. We walked from the hotel climbing the hills behind and covering the full stretch of the lovely beach, all in beautiful sunshine.

Thomson Reps
Mario and Andrew were faultless and the swop shop for unwanted items such as lotions and potions and books was very useful.

We have stayed at many hotels around the world but found the Pestana Porto Santo to be very special, every member of staff was genuinely friendly and helpful, not the polite forced smiles found in so many places. It was like being enveloped by a big happy family and an experience we will remember for a long time. Thank you.

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Gelly88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 22 October 2012
Dear Guest,

Thank you for visiting the Pestana Porto Santo and for taking the time to post your review.

It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement.

Therefore your participation has been extremely important and gratifying to us.

Your comments and recommendations are very important to us and to all fellow travellers.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Porto Santo Island
#2 Luxury Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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