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Pestana Porto Santo All Inclusive
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Reviews (2,530)
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All reviewsanimation teampestana portopool barmain restaurantbar staffjeep safaripool viewevening entertainmenttwo weeksdunas barkids clubthomson repcolumbus hotelrelaxing holidaybuffet restaurantburgerupgraded to a suite
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1,197 - 1,202 of 2,530 reviews
Reviewed 16 October 2013

If you want to stay in a well managed 5* hotel in peaceful surroundings with good accommodation, good food and good wine then this is the destination for you. No rowdy drunks on the all inclusive which is always a bonus! Ideal for families with young children as they are well catered for,high chairs in the restaurant and their own play area with sun loungers for mum and dad. The older generation are looked out for too with easy access for people with walking difficulties, wheel chairs etc. Beautiful landscaped gardens, a wonderful 9km sandy beach to wander along,at times yours will be the only foot prints,a touch of Robinson Crusoe!
My husband and I only arrived home yesterday morning but we've already joined the Pestana Loyalty Scheme and booked to stay at the sister hotel,Columbus,next September. Fingers crossed its as good as this hotel.

  • Stayed: October 2013, travelled as a couple
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2  Thank SussexJudith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 19 October 2013

Dear Guest,

Thank you for visiting the Pestana Porto Santo All Inclusive & Spa Beach Resort during the last week.

The “Golden Island” of Porto Santo is the best destination for chill-out and families, here you can relax and have some fun in one of the best choices to stay because of our location, gardens, pools, wonderfull beach, ...

Your kind comments were shared with all the staff members, who were happy to know of your satisfaction.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Kindest regards,

João Martins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2013

What can I say what a fantastic holiday..............our best ever.

What a wonderful place. the hotel staff are brilliant nothing is too much trouble .....their customer service is spot on. they are attentive and friendly at all times, we couldn't have wished for more

We have already booked for next year! This place is a real gem......

The only negative was the singer in the main Sunset Bar..............not the best! But the cocktail bar at the Pestana Columbus was a great place to spend the evening.............highly recommended

  • Stayed: October 2013, travelled as a couple
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2  Thank ABRRBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 19 October 2013

Dear Guest,

Your feedback is very important for us.

Guest feedback such as yours, its very important for us because like that we are able to confirm our strong points, as well as identify any area that may require improvement.

Therefore your participation has been extremely important and gratifying to us.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

Just got back home yesterday, and amazed at some of the recent poor reviews. As everyone says, the beach is beautiful, the rooms large and spotless, the staff so helpful, efficient and friendly. Because there are so few flights, many people arrive and leave at the same time, but the reception staff handled this very speedily in our experience. We have waited longer in some hotels where we have been the only arrivals at that time. Maybe poor "HantsDennis" should have had a taxi from the airport to save him the trauma of 10 minutes on a coach.
We always found enough choice in the buffet restaurant, and don't recognise comments about food being cold. Some people have mentioned evening entertainment being poor, I agree entirely. One night I genuinely went into the bar thinking the lady singing was part of Karaoke and not a "professional" act.
Overall though, some people must be so difficult to please, and should use Trip Advisor to ensure their exacting standards will be met. Us - yes I'm sure we'll be going back for more!

  • Stayed: October 2013, travelled as a couple
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2  Thank gsinsheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 16 October 2013

Dear Guest,

Your feedback is very important for us.

It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.

Please rest assured that we are taking the appropriate measures to address the improvements regarding the musicians and prevent any future occurrences.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Sincerely,

João Martins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

Just returned from again from this loverly hotel the managers & staff do a great job of making your stay as good as it can get the rooms are large & kept very clean and the pool & gardens are beautiful ok this may not in some peoples opinion this is not 5 star but It must be the next best thing so my wife & I will be seeing the Pestana & its staff next year.

All the best from.
Chris & Val Willcox

  • Stayed: October 2013, travelled as a couple
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Thank chris w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 19 October 2013

Dear Sir,

We appreciate very much your comments regarding your stay at Pestana Porto Santo All Inclusive % Spa Beach Resort.

It is so important for our Team to receive this type of positive feedback that i will share with them.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in a near future.

Kind regards,

João Martins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

This was an outstanding holiday, the best for many years. The hotel is fantastic and you want for nothing. The staff work very hard to ensure your stay is as comfortable and as enjoyable as possible. The hotel grounds are absolutely beautiful and offer a good moonlight after dinner walk, very romantic. The Spa was excellent, somewhere to go when the weather was a little overcast. There is so much choice in the restaurants and there will be even more when they open The Columbus next year - double the pleasure and enjoyment. I can't recommend the Pestana Porto Santo enough and would encourage anyone who is thinking of going to go - you won't regret it. We came away feeling very relaxed.

Room Tip: Pay the extra for a room with a view of the pool - its worth it.
  • Stayed: October 2013, travelled with family
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1  Thank penny54_170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 16 October 2013

Dear Customer,

Thank you for visiting Pestana Porto Santo All Inclusive & Spa Beach Resort and for posting your review on TripAdvisor.

I will share your comments with our team, who I am certain will be encouraged by your remarks.
They all work very hard, we are a seasonal project and for that reason they need to save some money for winter time.

At Pestana Porto Santo continuously strives to meet your needs and expectation.

I would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

João Martins
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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