We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel let down by the food”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Pestana Porto Santo All Inclusive
Certificate of Excellence
Greater London
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice hotel let down by the food”
4 of 5 bubbles Reviewed 14 November 2013

The Pestana Porto Santo is a pleasant and well run property with its own access to the wonderful beach. Rooms are in groups of "villas" arranged around the swimming pool and gardens and are well presented and kept very clean by the friendly maids.

The hotel operates on an all-inclusive basis as is the current trend in the industry which whilst agreeable to the guests must be to the detriment of the local bar/café/restaurant owners. Signs of the impact of the economic downturn are there to be seen.

My wife and I were unhappy with the room originally allocated to us on the ground floor at the back of one of the villas but were pleased with the response of the staff who were able to relocate us on the second day. The new room had a pool view but substantially less floor space which we thought was a reasonable trade off.

We take our holidays out of school holiday time and on this occasion were rewarded by a wonderful calm and quiet environment which we found very relaxing.

My only criticism is the food. There was always something available that was acceptable but it all seemed to lack imagination and differentiated tastes and flavours. Menu repetition was also an issue but perhaps that was because we stayed for 14 days, those that return home after 7 days may see it differently. I also got a sense that they try very hard to keep food costs as low as possible with the offering of a tripe and bean stew being one example.

My criticism is based on my experiences of other properties elsewhere that offer all-inclusive deals which have had much better food offerings. In that regard in this competitive sector the Pestana Porto Santo failed to meet my expectations. There are better places out there.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OhMightyOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 19 November 2013
Dear Guest,

Thank you for taking the time to tell us about your stay at the Pestana Porto Santo All Inclusive & Spa Beach Resort.

At Pestana Porto Santo we continuously strive to meet your needs and expectations; therefore your feedback is very important to us.

In our Resort we serve food for more than 5 different markets and we need to try to have everybody happy. For example the tripe and bean you mention is a traditional dish from the North of Portugal.
Please rest assured that we are taking the appropriate measures to improve our services.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,229 reviews from our community

Traveller rating
    1,467
    554
    160
    31
    17
See reviews for
841
1,039
28
8
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (654)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
leighton buzzard
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 13 November 2013

What can I say, we had an amazing time at the pestana Porto santo. This was our second visit and it was so lovely to be greeted and remembered by the staff.
This time we went as a family taking our 19 and 17 year olds, we were a bit worried that they would find it too quiet but they loved and we are all planning to return.
Just hope that the opening of the new Columbus does not spoil the charm and quality of the hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jac3170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 19 November 2013
Dear Customer,

Thank you for your many visits and latest comments.

We were happy to know that our Hotel is always a fantastic experience. With the new Hotel and facilities the value for money of your holidays is increasing, which is good for Customer satisfaction.

We are glad that through your return visits you feel well taken care, we believe that makes a huge difference.

We hope to welcome you in Porto Santo Island in the near future.

Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 13 November 2013

I've been to the Pestana hotel for the second year in a row, this time with as family with a baby girl, and i was not disappointed; last year's trip in May was spectacular, with an experience hard to beat, but the Pestana outdid themselves once again to make us feel welcome; the upgrade to a family suite was an absolute and unexpected treat, which made all the enormous little difference in our holiday;
The addition of the new hotel next door, with extended facilities and restaurant also made quite an impact - although with the very same menus, staggered one day apart, the restaurant in the new hotel always had the tastier food and more pleasant, less crowded environment.

as a package holiday with first choice operator, this is my number one choice for summer holiday, and will definitely return next year.

Room Tip: go for suite 402 - close enough to the external sheltered pool, close enough to wifi antennas, and c...
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frederico M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 19 November 2013
Dear Customer,

We appreciate your comments regarding your stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.

It is always a pleasure to receive positive feedback.

Looking forward to welcome you in Porto Santo in a near future,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Yorks uk
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 6 November 2013

My wife and I flew out to Porto Santo looking for a break to somewhere different, a quiet recharge before the start of winter.
The staff are so helpful & friendly, had a problem with the hairdryer the 1st night within 15 mins a brand new one was installed, thanks to Louis/Lewis, he also mended my glasses when a lens fell out, a real gem!.
Location is brilliant if you want a lovely beach, almost 6 miles /10 km of golden sand isolated and a pleasure to walk along a stretch of sand with no litter, cig buts or plastic bottles.
The music in the beach bar is a bit jazz & Doris Day ish, ok if you like that sort of thing, not our taste, the pool bar is more up to date and where most of the activities are, with chefs, waiters, and guests participating in the dancing.
The food in the restaurants of a good standard, always a good choice, although the al a' carte restaurants occasionally sold out of some of their specials if you were a late booking. The pool snack bar was varied, salads, chips, burgers steak and kebabs fresh cooked to order.
Lovely spa experience my wife had relaxing full body massage by Maria from Madeira, various rooms for sauna and steam etc with an indoor pool with massaging water jets around the edge of the pool.
Our room/suite no. 213 overlooked the car park and hills but no noise, enormous bed, cloud like pillows, piped tv sound into the bathroom!!
The Jeep safari is a good trip which takes you all around the island and very informative, about the ecology, and environmental issues.
The golf course designed by Seve Ballesteros is alleged to be one of the best courses in the world.
Scuba diving is ok, many sea urchins, some eels, mainly rock bed, no plant life or coral, a boat was scuttled near the lighthouse in 2000 which has created a reef with plenty of parrot fish and some Grouper.
We would definitely return for a relaxing break.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank driverSouthYorksuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 9 November 2013
Dear Guest,

We appreciate your comments regarding your stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.

It is always a pleasure to receive detailed information about the Guests stay, Thank You.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in a near future,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ilfracombe, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

We (two females) stayed for two weeks 7th - 21st October. The weather was much better than we expected so that was a real bonus for us. We had a wonderful time, made all the more pleasant by the people we met - Jim and Michelle, and the two couples from Essex, and the lovely Paul who did several laps around the edge of the swimming pool late afternoon, just to mention a few. I had a slight problem when we ate at the Madeira restaurant (nothing really to do with the hotel) and I did e mail Joao the manager when I got back. I only mention this to point out that Joao replied with a lovely email, and emphasize that he does really care about his guests. The food in the Madeira restaurant was excellent, and the Italian was also excellent with the staff really giving you a lot of attention. We went on the jeep safari and that was well worth it, saw almost all of the island, and it was a good half days trip. Some people commented on the lack of choice for the food. OK I've probably had a lot more choice at a Riu hotel, but I always found something to enjoy, and there's only so much you can put on your plate - although some did manage to pile their plates to resemble a mountain!

Taking everything into consideration, we had a wonderful time, and were thinking of returning in 2015, but we have had second thoughts and may return for the same two weeks in 2014 so that says it all for us. I would say to anyone thinking of going, just go you'll have a wonderful time.

Room Tip: We had a room in Villa 4 facing the pool which was lovely as it had the sun on the balcony until sun...
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandrarichards148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 9 November 2013
Hello again,

Thank you for posting your review on TripAdvisor and for visiting our Hotel.

Customer Service is very important for us and we do care about it. For that reason we are always available to answer e-mail, receive feedback and listening the Customers and future travellers.

Thank you for the opportunity to be in touch with you.

Looking forward to welcome you again next year.

Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crawley, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 November 2013

This is the easiest review I have ever written. Having spent two weeks at The Pestana Porto Santo I can say without a shadow of a doubt that if you are looking for a place to relax and unwind, enjoy great food, accommodation and be looked after by staff committed to making your stay unforgettable then this is the place to go. Don't go here if you want loads of retail therapy and a swinging night life, although the entertainment is great and the drinks flow there will be no bopping to the early hours.........great.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 9 November 2013
Dear Guest,

Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Porto Santo All Inclusive & Spa Beach Resort and share it with other travelers.

We were delighted to learn you had a very enjoyable time with us!

Warm regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 3 November 2013

Loved this place great if you want to get away and relax all the staff are very polite and friendly and very attentive the food is typical for area lots of choice and variety of fish rooms are very clean and nice size i would say that i have been to other places of three star plus and they are just as good so not sure it should be five star having said that i would love to return and would definitely recommend to others the beds were very comfortable x

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roverbonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 9 November 2013
Dear Guest,

Your feedback is very important for us.

It´s through guest feedback, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been important, if you want we will be glad to receive throught my e-mail your suggestions of improvements

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Porto Santo Island hotels
0.2 mi away
Pestana Colombos Premium Club
Pestana Colombos Premium Club
#1 of 10 in Porto Santo Island
4.5 of 5 bubbles 598 reviews
0.6 mi away
Vila Baleira Porto Santo
Vila Baleira Porto Santo
#3 of 10 in Porto Santo Island
4.0 of 5 bubbles 1,727 reviews
0.0 mi away
Pestana Ilha Dourada - Hotel & Villas
Pestana Ilha Dourada - Hotel & V...
#1 of 1 in Cabeco da Ponta
5.0 of 5 bubbles 15 reviews
Show Prices
Show Prices
Show Prices
3.2 mi away
Hotel Quinta Do Serrado
Hotel Quinta Do Serrado
#4 of 10 in Porto Santo Island
4.5 of 5 bubbles 191 reviews
0.7 mi away
Hotel Porto Santo & SPA
Hotel Porto Santo & SPA
#7 of 10 in Porto Santo Island
3.5 of 5 bubbles 182 reviews
0.5 mi away
Aparthotel Luamar
Aparthotel Luamar
#6 of 10 in Porto Santo Island
4.0 of 5 bubbles 90 reviews
Show Prices
Show Prices
Show Prices

Been to Pestana Porto Santo All Inclusive? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, LoveHolidays, Booking.com, Odigeo, HotelsClick, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Pestana Porto Santo All Inclusive reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing