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“Lovely hotel in almost caribbean setting”

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Pestana Porto Santo All Inclusive
Reviewed 28 November 2013

This hotel is an absolute hidden gem. Excellent staff, good food, clean surroundings, excellent pools and a beach that rivals those in the Caribbean. I would definitely go back again. We stayed here on an all inclusive basis between 7th and 14th October.

Flights – plus taxi transfer to and from hotel

We travelled from Gatwick on B737 800. Luckily we had booked emergency exit seats, as legroom is not wonderful on these planes. Thomson simply has a trolley service on these shorter flights now, so we had lunch at Gatwick and then just a drink purchased from the trolley. The flight was good. Arrival at Porto Santo was interesting, in that it took ages to get through passport control, soooo slow. Bags were also slow arriving on the belt. I had read reviews that suggested getting a taxi transfer owing to the fact that almost 100% of the passengers were headed for Pestana Hotel and check in at hotel would be slow. We therefore had pre-booked the taxi transfer and that could not have been smoother, the driver was waiting for us beside the Thomson airport rep and we went directly out to the taxi. Hence arrived at the hotel before the coaches (multiple coaches). Check in took 5 minutes and front desk staff excellent.

Room

We were originally allocated room 801 in block 8 on the ground floor which was a long way from the restaurant / main areas. It was the smallest 5 star room I had ever seen or stayed in. Quality of fittings were fine, but no seating for 2 persons, simply 1 chair and a slim consol table and a fridge unit. So one of us would have had to sit on the bed if we both wanted to read. A small terrace with a plastic table and 2 chairs overlooked the side gardens and wall of a staff block I think. As we booked this holiday a very long time ago I had read many reviews and was aware that this hotels standard rooms can be double the size of 801, so we went back to reception and asked for a change to an upper floor room nearer the pools. We were shown 2 available rooms by a very helpful member of the reception staff and chose room 215. This was on 1st floor in block 2, was near the restaurants and pools, overlooked the car park area (no problem) and was quiet. This room change made all the difference to the enjoyment of our holiday. The room contained the usual massive bed, but this time also had 2 armchairs, dressing table, coffee table, sofa bed, small round table, triple wardrobe with ample shelves and digital safe. Beware some of the larger rooms have just a double wardrobe with minimal shelves.

We did find the bed very hard and although the pillows were massive and feather (we think) they were very soft and so I had to fold mine to get some firmness.

Big downside to the room was having no coffee / tea facilities. Luckily we had taken our travel kettle plus mugs and sachet tea / coffee, so we just purchased some milk from the single well stocked supermarket on the island. The fridge in the room was good and contained 2 still and 2 fizzy water bottle. The still water bottle can be refilled at any water station on the complex.

Beware that some of the blocks at the main road end may have some steps up and down into the blocks themselves (8 certainly did) and this, plus the walk to the main areas may be awkward for some guests with mobility problems. That said each block did have a lift to alleviate at least some step problems.

Bathroom

The bathroom was good, the usual bidet and toilet, inset sink, hairdryer, moveable shaving wall mirror plus full bath with fixed shower on end wall. What I did find awkward was that the access to the bath was by squeezing between a glass shower panel and the countertop for the sink. This gave about 18 inches width to access the bath. Not ideal. Also there was no hand attachment to the shower, so if you want to just wash you hair in the shower, it’s an overhead soaking job or nothing. Failing that scooping water from the sink, which I resorted to. A nice touch was the pull out washing line that stretched the full length of the bath for drying towels and clothes. There was always ample white towels and a good supply of shower gel and shampoo which was regularly replaced. So you could save on suitcase weight by cutting down how much of that you pack.

Grounds and Pools

What can I say, absolutely wonderful. Lazy river style pools, with multiple depths to suit paddling and swimming. Salt water and fresh water pools. Ample loungers and terraces, both quiet and busy areas. They also have double bed style loungers with thick padding. This reminded me of the Riviera Princess Hotel we stayed at in Mexico. They also have garden terraces with loungers at the road end of the resort for those who do not want to be near the pools, plus beach style areas cut into the dunes with loungers near the beach. I would make one comment and that is that we stayed here in early October and the loungers by the main pool nearest the beach did get busy at times. I think if you stayed here in late July and August the situation may be different and getting a lounger may be awkward. At the moment you can go ‘next door’ to the Columbus hotel, which helps. But once that hotel is fully open and busy, that may change.

Beach

I think the word stunning is not even doing the beach justice. From the moment you reach the end of the private raised boardwalk (room card opens the locked gate) and look to the right and left you are blown away by the enviable position of this hotel and the sheer expanse of the beach. It is the deepest and widest soft sandy beach I have ever seen in a European resort. When we went in early October there was hardly any breeze and the temperatures each day were between 24C and 25C. Perfect. My husband and I walked the beach in both directions twice. It takes about 45 minutes to walk into town (turn left at the end of the boardwalk) and about the same to walk to the tip of the island (turn right) and its café. Note that coffee and cakes are so cheap on this island. We paid either 0.80c or E1 for a coffee and not much more for cake and that is both in town and at the café at the tip of the island. You can walk into town and the tip of the island on the main road if you want a firmer surface.


Main restaurant

The food is good and plentiful and staff are very attentive. There is also a very good range of vegetables, rice and pasta so veggies are well catered for. The meat and fish selections were also good, about 4+ choices of each at both lunch and evening meal including the chef station. Ice creams are good. The deserts are not great, but that is not unusual and we have found this same trend in all the 4 and 5 star hotels we have stayed at. Breakfast is very good with ample choice for all of the usual eggs, bacon, sausages, hash browns, baked beans, cold meats and cheese, rolls and bread, yoghurts, fruits, honey, cereals. Help yourself coffee, tea and juice machines.

The one thing I would say is that I think the restaurant would be utter bedlam in high season (July / August), as it is quite small compared to other hotels we have stayed in. It became a queuing situation in early October in the evenings some nights – so best to eat early or late and avoid the more popular times.

Pool Restaurant

We ate lunch here several times. The choice is quite varied as they have about 8 hot baked items such as chips, fish cakes, fish, meats in pastry and you can order kebab and burgers. Also on offer is a very good range of salad items and desert cakes. They also have a tub ice cream freezer and a help yourself coffee/ tea machine. Comfortable and ample seating is both formal tables and chairs plus padded sofas and loungers.

Beach Bar

There is also a beach bar on the private boardwalk leading to the beach. It has a small amount of seating and seemed to be enjoyed by many as a relaxing area to have a quiet drink in the dune area.

Madeira Restaurant

We booked for 2 nights meals at the Madeira restaurant, which is actually housed in the Columbus hotel next door to the Pestana. The day after the first meal we went back to reception and cancelled the second night. I cannot fault the attentiveness of the staff, but the food was no better than the main restaurant. I chose a wheat soup because I thought it sounded different, but in fact it was like scotch broth.

Columbus hotel (next door)

This is like a stark square prison block compared to the attractive Pestana. We did have coffees and drinks at the bar there during a couple of evenings, which was quite pleasant. The external and internal pools were used by quite a few people and it was very quiet over there, but that is about it.

Spa

We did not use the spa services but we did sit by the large heated indoor pool and my husband swam in it. Very pleasant area with loungers on several levels.

Staff

The staff here are faultless, I think they are a credit to this hotel group and the island. Everyone single one of them had a smile and greeting for guests and could not do enough for you.

Entertainment

We did not seek out much of the entertainment services, although we did go into the main upstairs lounge bar on several nights after dinner for a coffee. There was a male guitarist who sang / played kind of bluesy stuff most nights who was quite good and we could have listened to him for hours. Quite frankly he did not need any additional singers beside him and therefore we always left the bar when his act changed.

Villa Baleira

This is a lovely small town and we walked in to it on several occasions. We were amazed at the low cost of coffee and cakes at the café’s. A cup of coffee was between 0.80C and E1. There are some interesting (hidden) clothes and shoe shops on the walk from the hotel to the town on the main road. Just past the water factory on the left side before you get into the town itself is a small collection of clothes and shoe shops. The prices and good and they have a croc shop which is full of different styles of crocs than those you might see in the UK. Don’t forget to visit the only supermarket on the island which is down by the beach near the main car park / taxi area.

The nearest ATM to the hotel is on the main road on the left hand side as you are walking into town and located in a small ‘mall’ area about 10 minutes walk from the hotel.

Internet and library

Internet access is free at the hotel, just get a slip with your passwords from reception and you get free access for your whole stay. Please note that the range is not good, so its best to access via your phone or tab from the areas by the upper lounge, dining room and pool bar. We found it reached block 2 so we could use it from the comfort of our room. The upper lounge area also has 2 computers for guests use and a very good library which must contain about 200 fiction books, mostly in English. These are books that former guests have left and you can just borrow them at will and return them before you leave. There are many new titles, these books are not old.

Shops

There is a small shop on site that bits and pieces (plus sweets etc)

Jeep Safari Trip / Trips

We intended to hire a car for 1-2 days but ended up simply doing a jeep safari. This was excellent. Pick up was 09:30 and we visited both ends of the island, heard about its history, had a birds eye view from both ends, went to a typical old house (of course was asked to try the drink and biscuits and invited to buy) and various other areas. Highly recommended.

Thomson Rep

I think Mario must rank as one of the best Thomson reps we have ever encountered and we have been using Thomson for about 13 years. Talk about enthusiasm and clarity. Shame he is off to Cape Verde – but their gain, Porto Santo’s loss. If Thomson started guaranteeing to use twin aisle aircraft for all flights to Cape Verde, we would go there.

Room Tip: If you are not happy with your room choice go back to reception and ask to view others more suitable...
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  • Stayed: October 2013, travelled as a couple
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23  Thank NJHNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 1 December 2013

Dear Guest,

Your feedback is very important for us and future Guests.

It´s through guest feedback such as yours (thank you for being so complete) that we are able to confirm our strong points, as well as identify any area that may require improvement.

Therefore your participation has been extremely important and gratifying to us.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Area Manager

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Reviewed 27 November 2013

Firstly, myself and my partner stayed at the hotel in June of this year - bit late for a review but you know how modern life is once you get back off holiday!

The hotel, location, food, staff, reps, entertainment were amazing!!

I would like to say a big thank you to Luciano, the head of the entertainment as he and his team did a fantastic job and we got talking to him and the guitarist Ruben one night and they are so friendly. It's that type of personal service that really sets this hotel away from the rest.

We also met one of the managers one night and himself and his girlfriend were extremely friendly and keen to know our thoughts of the hotel and our stay - again, how often do you go to a hotel and get talking to the manager? Very rare! The service at this hotel is AMAZING and I have not found it anywhere else I have been. Also a big thank you to Marta (sorry if the names are spelt wrong) for remember our drinks every time we went to the bar!!

Could not fault this hotel, the views, people, location are amazing!! If you want a relaxing holiday with staff that make you feel like a wanted guest and not a number like you can be seen in some of these other big hotel then this is the hotel for you.

Also if management read this can you please tell me if Luciano and the same entertainment team are there? They were amazing.

Thank you :)

Samantha

Room Tip: Get a pool view room - at night the pool area is lit up and you can see the mountains - its beautifu...
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  • Stayed: June 2013, travelled as a couple
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4  Thank Samantha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 1 December 2013

Dear Customer,

Thank you for choosing Pestana Porto Santp All Inclusive & Spa Beach Resort for your holidays and also for posting your comment on TripAdvisor.

I will share in the beginning of the next season your comment with the Team, for sure they will be very happy.

Regarding Luciano we are at this moment preparing the next season and we hope he can join us again.

Looking forward to welcome you again next summer.

Kind regards,

João Martins
Area Manager

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Reviewed 22 November 2013

This hotel was a find, if you want to laze about and do nothing this is it, spotlessly clean, friendly staff nothing to much trouble, the grounds are beautifully laid out and well maintained, the pool area is clean and there were always plenty of sun beds,if you prefer you can go on the beach at extra cost for beds and umbrellas well worth it at 15 euros. the food was ok you wont starve but we have had a lot better, The evening entertainment was grim I suggest a trip on the free bus into town to escape and mix with some of the locals and other tourists .we did the jeep safari which was very interesting we learnt a bit of history of the island .The tour rep at our hotel was brilliant we did a beach walk with him into the town( which is very small ) husbands will be pleased to know not much chance to spend, but nice for a stroll around, the weather was very pleasant we had one poor day. Would we go again? yes.

Room Tip: pool facing, near reception, as its a bit of a walk with drinks in your hand back to your room from...
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  • Stayed: October 2013, travelled with friends
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3  Thank spikesswansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 23 November 2013

Dear Customer,

Thank you very much for sharing your feedback regarding your stay at the Pestana Porto Santo All Inclusive & Spa Beach Resort.

We are delighted to hear you had a good time with us. We are also glad you enjoyed the quality of service we provide.

We are looking forward to welcoming you back very soon during 2014.

Sincerely,

João Martins
Area Manager

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Reviewed 22 November 2013

We spent a week at the beautiful Pestana in Porto Santo. I can honestly say that this holiday was perfection in every way.

Location - Firstly Ignore negative comments about the location (I am certain these people must have never been or are from a rival hotel) as everywhere on the island is within easy distance as the island is so small. We walked every day in to town, we strolled along the beach & along the road both very pleasant.

Food - Once again I do not understand any negative comments we had a party of eight people with very different tastes in food & everyone thought the food was fantastic with a great variety. The fruit is to die for make sure you try the banana-passion fruit they are divine. Also make sure you try the steak sandwiches from the Dunas bar.

Rooms - Set out perfectly with great attention to detail. Very clean & spacious, never felt cramped even when there was five of us in one suite. Beds very comfy & air conditioned rooms meant a pleasant nights sleep.

Facilities - Well words fail me at just how good they are, the pool do not only look stunning but they are so well maintained. The spa is great with so much to choose from, plenty of fresh towels on hand. There is also a sand football pitch, table tennis, climbing frame, basket ball & tennis courts all of which we never had to wait to use. What also great is they do not detract from how stunning the resort is, not noisy or an ugly area anywhere.

Staff & reps - Well you could not ask for better in anyway. Mario the rep is awesome in everyway, so helpful, friendly & informative.
The Pestana Staff couldn't have done more for us, always going the extra mile even carried drinks the length of the pool so the children didn't have to. So attentive & friendly was every member of staff we came in to contact with.

The Beach - Well its so die for, you walk out of the resort on to the most amazing view of the beach & sea. We walked from one end to the other it is simply stunning. Never over crowded & no rubbish or dirt in sight.

Must do -
Safari trip of the island which you can arrange with Mario
Boat trips around the island which staff are only happy to help arrange
We hired bikes and cycled the whole island definitely something worth doing, the children loved it on their tandem.

Cannot recommend this holiday any more, we cannot wait to go back. And everyone who has spoke to us or seen our photograph's cannot wait to get there. Its a little piece of paradise!!

  • Stayed: October 2013, travelled with family
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6  Thank KatIves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 23 November 2013

Dear Guest,

Thank you very much for sharing this very detailed review regarding your stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Area Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

We stayed here last year for one week. My wife, son, daughter, three grandchildren aged 15, 12 & 11 and of course myself, came here again for two weeks this year from 14th October 2013. If you've read all the previous reviews you'll gather that this is fabulous place for a holiday, young or old. The staff and management here go out of their way to make sure you have a great time.

We went on the jeep tour of the island which was entertaining and educational. It's something not to be missed which lasts about three & half hours with a wine tasting stop and also a refreshment stop too. We also hired a couple of quad bikes for a two hour run around the undiscovered parts of the island. Quite expensive, but great fun.

The Columbus sister Hotel next door doesn't look as nice as this hotel. So, we decided to have a tour of the Columbus with one of the management team. She took us there on one of the hotel buggy's, which my grandson loved! Inside the Columbus is fantastic, with very large rooms, power showers, top of the range tv;s (it's nice to watch the news while away) and impressive furnishings. You can't judge a book by looking at it's cover so they say!

Where to next year? I know it's early, but we've already made a booking for us all to stay at the COLUMBUS hotel for two weeks next October 2014.

I'm sorry to hear that Mario the Thomson rep will be moving to Cape Verde next year, our loss, their gain. He'll be a hard rep to replace.

There's some photographs enclosed.............

  • Stayed: October 2013, travelled with family
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3  Thank bandit600widnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 23 November 2013

Dear Guest,

Thank you for the great review about your recent stay at Pestana Porto Santo All Inclusive & Spa Beach Resort and also about Pestana Colombos Premium Club.

Thank you for the great photos, too!

We are delighted that you enjoyed our rooms, facilities and our customer service.

Looking forward to welcome you again next year!

Warm regards,

João Martins
Area Manager

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Reviewed 20 November 2013

Stayed at the Pestano porto santo between 21-28th October. I can honestly say that this was one of the best holidays my husband and I have experienced , especially if you are looking for a totally relaxing holiday. The beach was wonderful. I enjoyed the food (ignore the negative comments). There was plenty of choice for all tastes. Our room was on the ground floor (villa 8)and overlooked beautiful gardens. We did not mind being on the ground floor and if you were not happy with your room allocation the hotel staff would try to allocate a more suitable room.
The hotel staff and animation team worked really hard to entertain all guests and continued to offered a great service up to the last minute of our holiday , which was the last day of the season. Do not hesitate to book your holiday for next year before the resort is spoilt by too many tourists. I will certainly book again as this little island is a little gem!!

  • Stayed: October 2013, travelled as a couple
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Thank angel652013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 23 November 2013

Dear Customer,

Thank you for posting your review on tripadvisor regarding your recent stay with your husband.

We are glad to know that your experience at Pestana Porto Santo All Inclusive & Spa Beach Resort was excellent and we look forward to welcoming you back next year.

Kind regards.

João Martins
Area Manager

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Reviewed 14 November 2013

My husband and I stayed at the Pestana from16th-30th September 2013 and we thoroughly enjoyed our holiday. Check in was a bit manic but we were upgraded to a suite which was fabulous, the room was so spacious and really nicely decorated. It was room 614 in Block 6, at the top of the complex so it was nice and quiet. The staff are so friendly and helpful, especially Marcia, who made the scummy omelettes in the morning, they all work so hard and for long hours, full credit to all of them. Out of the a la carte resteraunts, the Maderian was our favourite, the food was excellent, followed closely by the Italian, the Buffet was ok too, there was always something to eat, Bucks Fizz at Breakfast, Chocolate Fountains at Dinner, what more could you want, we ate at the Pool Bar every lunchtime, great hot and cold snacks, sweets, ice-cream. The Sister Hotel next door was closed, but they kept the Cocktail Bar open so that we could use it, such a relaxing quiet area and the cocktails were out of this world, especially the Raspberry Mohito's can recommend them!!! The gardens and walkways are well maintained. The pools were really cold so we used the Spa every evening before going to get changed for Dinner, sometimes we were the only ones using the indoor pool and jacuzzi, it was like our own private pool!! The Beach is awesome, we have never seen one like it, you can literally walk for miles, we walked in to the City along the Beach and followed the road back, it was a truly memorable moment when we stepped on the Beach for the first time, one we will never forget. The Jeep Safari is a trip not to be missed, one of the best trips we have ever been on, excellent value for money, it is such an interesting tiny island. We can highly recommend this wonderful hotel and this stunning Island and will definitely return. We would both like to say a huge THANK YOU to ALL THE STAFF for making our holiday so memorable.

will definitely return

  • Stayed: September 2013, travelled as a couple
    • Value
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1  Thank TripDetective097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 19 November 2013

Dear Guest,

We are pleased to hear that you have enjoyed your stay with us.

Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.

Kind regards,

João Martins
Area Manager

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Additional Information about Pestana Porto Santo All Inclusive

Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-242, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Porto Santo Island
#3 Spa Hotel in Porto Santo Island
#3 On the Beach Hotel in Porto Santo Island
Price Range: £64 - £268 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo hotel is a 5-star beach resort, on the island of Porto Santo, Madeira, and is all inclusive (breakfast, lunch, dinner, snacks and domestic beverages). Recently voted the best All Inclusive resort in Europe, it is located on Portugal's best beach, the Porto Santo beach, with 9 km of fine sand and warm water. Just 1 minute on foot from the beach, this hotel also offers 2 large swimming pools surrounded by 30,000 m² of gardens. Guests can enjoy its 6 restaurants and 5 bars, as well as a Spa area with a heated swimming pool, water jets, sauna, Turkish bath, Hamman and gym. And for the little ones, the hotel has sports fields, game rooms and the Kids Club. The rooms are decorated with blue ocean hues and each has a flat-screen TV and balcony. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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