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“Good hotel, great staff, would go again”

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Pestana Porto Santo All Inclusive
London, United Kingdom
Level 5 Contributor
77 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good hotel, great staff, would go again”
Reviewed 28 May 2014

We stayed here a couple of weeks ago and can't fault the hotel at all.

The staff are all very friendly and helpful, they really seem to enjoy working there.

Pool - there were plenty of sunbeds and umbrellas when we went, but I can imagine that it gets a lot busier during the summer and you might need to get there early.

The room - we got upgraded so had plenty of space (a 2nd room with 2 sofas and another TV), great bed, shower etc and kept spotlessly clean.

The food is OK - to be honest I have never stayed in an all inclusive resort where the food is fabulous, it is just too much of an ask with that volume of people to keep food cooked well and at the right temperature. That said, when I am in a hot climate, I don't want to eat lots, so the fruit, salad, bread and cheese is fine for me and it was there in abundance. The baguettes at the pool bar are good (and I am missing my afternoon donut treat).

The pizza place was OK too, although there seemed to be a problem the first night we ate there (we ate there twice as the Madeiran restaurant was fully booked and we didn't fancy the Japanese), we waited nearly 2 hours for our pizza, the staff were running around a lot and looking stressed, We arrived at 7.30 and left at 10.30 - all the merrier for the "free" Sambuca by way of an apology. The 2nd night we ate there the food was good (lasagne) and a lot quicker!

Entertainment staff - they need to get their sound levels sorted out - there was one night with the live singers that was comical - the lady just sounded like she was shouting and the backing music kept being introduced at the wrong time - you could see the guitar player was getting a bit frustrated. The team work really hard, even though it's not really my idea of entertainment, I can imagine that when the hotel is full of families that it would appeal more.

The only "criticism" I have is that they need a few more staff on at the pool bar and upstairs bar - it seems that at peak times there is only one person serving, but we Brits do love a queue!

The walk along the beach into town is nice (we did it on a cloudy morning, had a quick drink and got back on the bus), just a few restaurants and shops but it breaks up the holiday a bit to get out. The one thing I would say though is that there needs to be another bus after lunch because the 1pm bus back (the last one until 8pm) was jammed and we had to share seats with people so as not to have to pay for a taxi.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank j0annag42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Guest,

It´s through guest feedback that we are able to confirm our strong points, as well as identify any area that may require improvement, thank you.

Please allow me to express my sincerest apologies regarding your first evening in the Luigi restaurant, i recognise that we had delays that should not happen, my apologise.

We are also addressing your other suggestions / comments.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
London, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014 via mobile

Very nice place. Tiny Island so not a great deal to do outside the hotel. Majority of the staff and animation team excellent.
Few gripes with regard the optional A la carte restaurant bookings. I wouldn't return but I would recommend it.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bobboxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Customer,

We appreciate your comments regarding your stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.

It is always a pleasure to receive positive feedback. We already solve the "bug" on the bookings software.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in a near future,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 May 2014

We had the pleasure of enjoying a short stay in this lovely hotel at the beginning of May. This was our first visit to Porto Santo and this hotel and our first ever all inclusive. It is to be recommended. Although the hotel had only opened for the season that day everything was in place and we could find no faults. Room, pool area, restaurants were all spotlessly clean and ALL the staff from management downwards were so friendly and helpful. We enjoyed the food especially the breakfasts. Beautiful beach. Even though our stay was very short, on departure we felt as if we were leaving good friends. We have been to many excellent hotels but this one is up there among the best and we will be back. Hopefully later this year. Thoroughly recommend it.. Your friends from Scotland - the "Grants".

Room Tip: Room overlooking the pool on first floor when hotel not too busy.
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mo Grant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear "Grants",

We are pleased to hear that you have enjoyed your stay with us.

Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.

Kind regards,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 May 2014

Excellent accommodation definitely 5 star and the location right on a brilliant 5 mile beach, a 30 min leisurely stroll into the local town which is typically unspoilt Portuguese with small cafe’s.

The cost of 2 coffees and cheese rolls 2.40 euro’s, similar cost all over the town.

The swimming pools were kept in spotless condition surrounded by palm trees and a waiter strolled around offering refreshments if you did not wish to go to the pool bar.

There is a library in the pool table room and a guy on a bike regularly comes around the pool area with a selection books, fruit and nibbles.

The staff are excellent and very friendly and helpful, a major asset to compliment the 5 star standard of the hotel.

There are 6 restaurants to choose from, 4 speciality and 2 buffet, we liked the Mediterranean restaurant the best, the food there was a good as any I have tasted, although we did not try the Japanese.

The drinks on the inclusive selection were a good standard and did not have to request a selected brand throughout our stay.

We had a very relaxing 2 weeks in the hotel, although we did not see much of the entertainment I understand from others at the hotel that the vocals were poor. We did see the acrobats and the fire eating acts which we thought were impressive.

Overall we had a relaxing holiday in first class accommodation with excellent service, our congratulations to the staff.

Room Tip: Select a ground floor poolside room Villa 3,4 or 5, it is quiet and away from the evening entertainm...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Williamleslie45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Guest,

Thank you for posting your review on tripadvisor regarding your recent stay.

I have addressed your complements to the Team.

We are glad to know that your experience at Pestana Porto Santo All Inclusive & Spa Beach Resort was excellent and we look forward to welcoming you back to Pestana Hotels & Resorts.

Kind regards.

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 May 2014

hi,just got back from porto santo,what a great island,the staff at the hotel could not do enough for you,from the top to the bottom they all were very pleasant all the time,the entertainment was a bit poor but some of it was good,unfortunately kids stayed up untill late and spoilt most of it,running round the sunset bar till late,parents did not care,,,not down to the hotel but i think a cut off time for children would be a good idea,the island was brilliant,i took the jeep safari around the island and my guide was very good,what else can i say ,the sun was out walked along the very clean beach to the town,the people were very polite,the hotel was spotless at all times,this hotel is a five star but i think it could be a 6 star,thankyou to the pestano hotel and all its staff for a fab week,,would i go again yes and very soon i hope,,,

Room Tip: i had room 303 which was alongside reception and never had any noise,next time maybe a room with a v...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank pjharrild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Guest,

Your feedback is very important for us and future Guests.

It´s through guest feedback that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 May 2014

Just back from a week at this lovely hotel and first holiday with our baby. This island feels totally unspoilt, although it is a package holiday we didn't feel
Like that's what we were on. The hotel is immaculately clean, staff are incredibly friendly. The beach is absolutely stunning, hotel provide free sun umbrellas and windbreaks and there is a beach bar, water is clear and calm and sand is white... Paradise! We also spent time at the pool, loved the double bed sun loungers! We upgraded to a suite which was great with a baby and she was provided with really comfy cot. Food is good, variety and the Madeiran restaurant a la carte was really yummy. Only downside is that the pool is freezing, children aren't allowed in the indoor spa pool but you can use the indoor pool at the Columbus next door. Worth heading there also for the cocktail bar in the evening and for crepes, waffles and ice cream snack bar.
We were looking for a chilled week, we've come back happy, relaxed and about a time heavier! Book a jeep tour through an operator in the town, cheaper than thomson and supports local economy. Weather was a bit changeable with some rain but other days were glorious.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank massagegirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Customer,

Thank you for visiting the Pestana Porto Santo All Inclusive & Spa Beach Resort and for posting a comment on TripAdvisor.

The “Golden Island” of Porto Santo is a very good destination for family holidays because of our location, gardens, pools and gastronomy.

Your kind comments were shared with all the staff members, who were happy to know of your satisfaction.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Kindest regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 25 May 2014

want to keep it a secret haven all to ourselves, but only fair to let the world know what a great place this is to stay. Completely agree with all the positive comments and having travelled globally with work and leisure staying at all levels of accommodation, you'd be hard pushed to find a fully inclusive holiday hotel as wonderful as this at such great value.

Arrival - Porto Santo passport control queues caused us to arrive later at the hotel than we anticipated. Looking at the full transfer coach, we imagined longer queues at the hotel as everyone tried to check in. But what an amazing welcome. Coupled with a very speedy and efficient Reception service, our suitcases were labelled with our room number and we found ourselves at 10pm in the restaurant enjoying our first of many tasty meals. The only point of confusion was the Receptionist gave us a map (which we couldn't read in the dark!) with no indication on where our room was. She gave us our room number with 4 digits, but omitted to point out that the first 2 digits referred to the Villa (block) of apartments. But there were so many helpful staff around, we did find our room eventually.

Food - wonderful selection and great vegetarian choice. Breakfasts were lovely. Mr GoodHotelsOnly enjoyed a really well prepared hearty cooked breakfast every morning while I tried the healthy options of chunky fresh pink grapefruit, melon and pineapple. Despite this I still managed to put on half a stone! It was the glass of sparkly wine at the start of the day, followed by leisurely lazy lunches with more wine, great cocktails (the barman would do a 'house special' if there was nothing to take your fancy) and dinners. Different themes - different foods. Hotel buffets can get repetitive but you don't have to eat a bit of everything every mealtime, and there was enough choice to make different starters, main courses and deserts (I often put together cheese, biscuits & grapes which weren't on the puds section). As others have pointed out you could also use the next door Colombus restaurant (pleasant walk alongside the beach) or the a la carte, Japanese, Italian, Mediterranean or Madeira restaurants. We tried the latter two which had lovely atmospheres - felt like you had ventured off the resort - although the night we went to the Madeira, there was no vegetarian option available so worth a mention when booking your table (which I didn't do!). The snack bar is good too, serving bacon baguettes and burgers to order, a salad bar, wrapped Paninis,
cakes, crisps etc. Only suggestion here would be to have some cheese or vegetarian baguettes/wraps available.

Room - exceptionally clean. nice decor and spacious. Our room slept 3 so we also had a sofa/bed and TV in an adjoining room. Our bed was enormous and very comfy. 2 showers in our bathroom and a really good hairdryer. Our balcony had a partial sea view and overlooked the Colombus hotel but was far enough away so you didn't feel you were 'on view'. The cleaning staff were very friendly and efficient and our room was serviced by lunchtime most days.

The swimming pools and sunbeds (single and double with lots of cushions) were plentiful. It was windy (a bit like Cape Verde) when we stayed at the beginning of May, and mornings were cloudy, but pleasantly warm. There is a covered outside pool and also the top floor of the Spa has loungers overlooking the resort and beach. We could escape the morning weather there, and enjoy the sunshine by the pool or on our balcony in the afternoon. We used the hotel beachside sun loungers but not the beach ones which you pay for. Access to/from the beach is via your room key. There is a lovely hotel beach bar which we relaxed at after our walks into the town. Head towards the pier in the distance and 30 - 45 minutes later you will find yourself outside the only supermarket on the island. Across from here is a shop which is like an Aladdins cave when you go inside, bit like our old Woolworths selling everything, including beachwear. I picked up a really nice white lace beach top for under 4 euros (my Monsoon look alike!) in the bargain bin! There are a few other gift shops, and some lovely shoe shops - if you want to take anything home, best get it from the town as there is no opportunity at the small airport (just a tiny shop and bar/café there). It's also possible to walk along the road back to the hotel (takes about the same time) - there is a modern cobble path but probably not suitable for wheelchair or pushchairs. And of course, there is the regular hotel bus shuttle as well as taxis which are reasonable.

The entertainment team were energetic and friendly. By the end of the holiday, more and more were participating in the ritual pre lunch and post dinner Flashdance. I wish I had as I probably would have kept that half a stone at bay! But at no time did you feel you had to join in, and there was plenty of places to escape to, if this isn't your thing. The Paella workshops were good fun, and of course you got to eat it afterwards.

Checkout for our room was 1pm as our flight was early evening. You could request to keep your room longer for a small charge, but this was fine for us. Some holidaymakers had paid Thomson in the UK for this option, only to find it was a lot, lot cheaper if they had done it locally at the hotel. Thomson's response was they guarantee the late check out, while at the hotel you take a gamble as to whether it will be available on the day. More of a Thomson issue to be aware of and not the hotel . Would add though the local Thomson Reps are really good, helpful and informative - a great team.

We were looking for a good fully inclusive holiday break at a great hotel with a gorgeous beach and stunning location all within a reasonable flying distance from the UK. This was beyond perfect. Thank you to everyone at the Pestana Porto Santo - you are amazing and its so evident how incredibly hard you all work to make sure everyone's holiday is wonderful. Would we recommend this hotel - ABSOLUTELY YES.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank goodhotelsonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Guest,

Thank you for sharing this very detailed review regarding your recent stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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