We stayed here a couple of weeks ago and can't fault the hotel at all.
The staff are all very friendly and helpful, they really seem to enjoy working there.
Pool - there were plenty of sunbeds and umbrellas when we went, but I can imagine that it gets a lot busier during the summer and you might need to get there early.
The room - we got upgraded so had plenty of space (a 2nd room with 2 sofas and another TV), great bed, shower etc and kept spotlessly clean.
The food is OK - to be honest I have never stayed in an all inclusive resort where the food is fabulous, it is just too much of an ask with that volume of people to keep food cooked well and at the right temperature. That said, when I am in a hot climate, I don't want to eat lots, so the fruit, salad, bread and cheese is fine for me and it was there in abundance. The baguettes at the pool bar are good (and I am missing my afternoon donut treat).
The pizza place was OK too, although there seemed to be a problem the first night we ate there (we ate there twice as the Madeiran restaurant was fully booked and we didn't fancy the Japanese), we waited nearly 2 hours for our pizza, the staff were running around a lot and looking stressed, We arrived at 7.30 and left at 10.30 - all the merrier for the "free" Sambuca by way of an apology. The 2nd night we ate there the food was good (lasagne) and a lot quicker!
Entertainment staff - they need to get their sound levels sorted out - there was one night with the live singers that was comical - the lady just sounded like she was shouting and the backing music kept being introduced at the wrong time - you could see the guitar player was getting a bit frustrated. The team work really hard, even though it's not really my idea of entertainment, I can imagine that when the hotel is full of families that it would appeal more.
The only "criticism" I have is that they need a few more staff on at the pool bar and upstairs bar - it seems that at peak times there is only one person serving, but we Brits do love a queue!
The walk along the beach into town is nice (we did it on a cloudy morning, had a quick drink and got back on the bus), just a few restaurants and shops but it breaks up the holiday a bit to get out. The one thing I would say though is that there needs to be another bus after lunch because the 1pm bus back (the last one until 8pm) was jammed and we had to share seats with people so as not to have to pay for a taxi.
- Official Description (provided by the hotel):
- The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more less
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- Also Known As:
- Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
- Pestana Porto Santo Beach Resort And Spa - All Inclusive
- Pestana Hotel Porto Santo
- Pestana Resort Porto Santo