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“Fantastic Holiday” 5 of 5 bubbles
Review of Pestana Porto Santo All Inclusive

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Pestana Porto Santo All Inclusive
Certificate of Excellence
Blacko, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic Holiday”
5 of 5 bubbles Reviewed 3 June 2014

We have just had 2 weeks in Pestano Porto Santo the best hotel we have stayed in.Food was excellent staff wonderful the restaurants were excellent not a bad word to say. would definately go back , the flashdance idea we could not believe the staff were joining in as well as the guests .The circus theme night was top class entertainment and the dancers were really good.if you visit this hotel I am sure you will not be disappointed

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brownd10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 6 June 2014
Dear Guest,

Thank you for sharing this review regarding your recent stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,229 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (656)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

This is our third visit to 'The Pestana Porto Santo' and we are returning in September. This hotel and location ticks all the boxes. The staff are a real credit to the manager Joao Martins - 100% faultless. Food, drinks, rooms, service, facilities, hotel grounds are outstanding. Staff incredibly friendly - rooms are so clean and comfortable. The miles of golden sand has to be seen to be believed. The transfer from the airport is quick and well organised..

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
4 Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 6 June 2014
Dear "Peter R",

Thank you very much for your review shared on tripadvisor and your loyalty to the Pestana Porto Santo All Inclusive & Spa Beach Resort.

It is a great pleasure to have you coming back and enjoyed the quality of service we are offering.

We are looking forward to welcoming you back soon.

Sincerely,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burgess Hill, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

We had the most amazing time, the resort was beautiful, the cleanliness of both the resort and our room was perfect, not a speck of dust to be found, the view from our room was incredible over looking the pools and the mountains from our lovely balcony, the food was very varied, plentiful and tasty, all of the staff were always happy, smiling, ready to help, extremely talented and incredibly hard working. The use of the Pestana Columbus, in addition to Pestana, was a bonus and had a very calming feel to it, the pools in both resorts were beautifully maintained and cleaned and the facitlities at both were perfect. The beaches are divine and the hotel provides wind breaks and parasols free of charge. There is a charge for the sunbeds on the beach as the hotel doesn't own them, but take your towels, sit on the warm sand and bury your feet in it to benefit from the healing qualities. Who needs a sun bed when you have all that beautiful sand!!!!? Return from the beach to a chilled,gin and tonic at the beach bar. We recommend the jeep safari, although seats sitting forward would have been preferable, the boat trip was amazing and to see the dolphins swimming by the boat, the jellyfish and a shark (whilst my new husband was snorkelling!!) was amazing and out of this world. It was great to share the boat with 5 lovely staff from the Pestana too... We would also recommend hiring the electric bubble car for 4/5 hours..well worth it and great fun! We would also recommend you to join in the daily 'flashdance' - it's great fun and we are now doing it at home for exercise! - DON'T GO HOME WISHING YOU HAD!!! We had some amazing photo's taken there by Goncalo Dias Santos in the design shop and are looking forward to receiving the canvas' in the post shortly...
Thank you Pestana Porto Santo for making our dream honeymoon come true....xxx
We can't wait to return! xx
You so deserve your 5 star rating in our eyes.

Room Tip: A pool view with balcony is a bonus although the rooms facing away are very relaxed and a little qui...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Caroline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 6 June 2014
Dear Customer,

Thank you very much for choosing us for the important moment of your Honeymoon and for the great review and great photos with the Team, too!

We are delighted that you enjoyed our rooms, view, and our customer service.

We hope to welcome you back soon!

Warm regards,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenhithe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

We have just returned from a week at this hotel and wish we had booked for longer. The hotel and grounds were beautiful and spacious.... there was never a shortage of sunbeds and it was nice not to have the crowded feeling around the pool like you have at most all inclusives! The food was very good and plenty of it, hot and cold being available all day. All staff were so lovely, extremely friendly and helpful and really good with children. We liked the way they involved all staff in their daily entertaining dances around the pool - management, chefs, cleaners! The hotel was so close to the airport it made it a pleasant and easy transfer, although next time we would just book a taxi to avoid the checking in queue. The beach was amazing... one of the best we have seen, nice for strolls! There is a great photographer on site who works in the shop, we paid 30 euros for almost 300 pics of our family on the beautiful beach. We were with our 7 month old baby and found this a really easy holiday. We definitely recommend this holiday for people with young children!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Gray_Seniors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Guest,

We are pleased to hear that you have enjoyed your stay with us.

Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.

Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

We have just returned from 2 weeks at this hotel. Whoever designed the layout deserves a medal, it is perfect. Beautiful, spotless, food excellent and the staff could not do enough for you. We have been on some 5 star holidays but this one is definitely tops. If you want a very relaxing and quiet holiday this is it, although they have a kids club, it is quite small and far enough from the accommodation that you do not realize it is there. There is a bridge which you cross and you then come to the most stunning beach. Miles of sand and again spotlessly clean with a lifeguard on duty. You can walk to the very small town which takes about 45 minutes along the beach, have a beer or coffee and catch the courtesy bus to return or walk the roadway back which is fine. The 4 x 4 tour of the Island is a must, the local guide was brilliant and told us so much that we would have never known about the people and the island itself. I would like to say a special thank you to the gardeners who work very hard in the hot sun and keep the grounds stunning. The flowers are wonderful with the pathways lined with Agapanthas, beautiful!! You can also use the facilities of the sister hotel the Columbus which does not look good from the outside but once inside no expense has been spared, it is again stunning especially the rooms. We ate here a couple of times and again the food was excellent. Paying the extra supplement for pool view was worthwhile. The only criticism we had was that the evening entertainment was not up to 5 star which is such a shame, hopefully they will look at this for the future.

Room Tip: For couples I would suggest not taking a room on the ground floor.
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank JackieSouthamptonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Guest,

Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Porto Santo All Inclusive & Spa Beach Resort and share it with other travelers.

We were delighted to learn you had a very enjoyable time with us!

Thank you for your very kind comments regarding our services and about the sister hotel.

We hope to have the opportunity to welcome you back soon.

Warm regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
andover england
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

Really a great 2 week holiday - total chill out. There is nothing to do on the island if you go its a chill out holiday - total relax. Food - not what we are used to ie. never saw a steak - no shell fish - just the little things that one would have expected. Having said that there was always something to select. The Med and the Maderian are a must book early or youll dip out. One thing I shall say that this is a holiday hotel not a city hotel so 4 or 5 star is right for the classification of holidays so dont get annoyed and complain about anything. Would I go again - YOU BET I SHALL. STAFF ARE BRILL TOP MANAGEMENT ALWAYS ABOUT TO MAKE SURE YOU HAVE NO COMPLAINTS. THANKS VERY MUCH EVERYONE AT THE PESTANA PORTO SANTO.

Room Tip: building 14 is close to everything
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank willsandoverengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Customer,

We appreciate your comments regarding your stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.

It is always a pleasure to receive positive feedback.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in a near future,

THANK YOU

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

We have just got back from a lovely 2 week stay at this hotel. We stay here with our 4 year old daughter.
We arrived around 10pm on a Monday night. The hotel had late night dinner for everyone which was nice.
The position of the hotel, pools, bars ect is great. The beach is outstanding. The hotel and areas are very clean and tidy.
The staff are by far the best I have ever met, very happy and helpful(sissi kids club 5 star) . Evening entertainment was good although the warm up acts are not so great.
Now for the not so good part of the review....
I would say this hotel is not for kids and more for couples wanting to relax.The kids club was left on several occasions with a non English speaking staff, not very motivated either. Pool umbrellas don't work, sun loungers ripped. Kids pool was cleaned out twice in 2 weeks, and that is because we asked. The boys toilets around the kids club was out of order from day 3, we left before they were fixed. Feels like the kids area of the whole set up is left out, no kids disco, the tiger comes out every other day at 5pm for 15mins. Therefore kids are up dancing later at night!
Food in the evening was cold and no kids choice until day 4 and even then it was 1 choice. We ended up eating at the lifeless sister hotel Columbus.
No kids in the inside pool, which didn't help when you have a few days of cloud.
The spa is VERY over priced. I did go to the spa manager who came back to me with discounted prices for me. Me and another lady had a brill back massage for 55 euros.
Also please beware of the LATE CHECK OUT stinger...All fights back to UK are late. Check out is 1pm but for 20euros an adult and 10euros kids you can keep your room on till 7pm!
I would like to say that we meet some fab people on this holiday and fingers crossed have made some life long friends from this.
Hope it helps........

Room Tip: we stayed in room 714 at the top of the hill looking down on the whole of the hotel and sea..
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  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank dotty1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 1 June 2014
Dear Mrs "dotty1981",

Thank you for staying at Pestana Porto Santo All Inclusive & Spa Beach Resort and for your feedback.

We apologize for your disappointment regarding the Kids Club and the facilites that we have for children, this is certainly not the impression that the majority of our guests receive. We apologize that the options were not to your liking. We will analyse to garantee improvements in the future.

We do hope that you may return in the future, so that we may reaffirm your faith in our hotel.

Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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