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“Brilliant - yet again!”

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Pestana Porto Santo All Inclusive
Rochester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Brilliant - yet again!”
Reviewed 16 June 2014

I took a friend away for some chill out time and chose this hotel because on past experience I knew we would be looked after and I was not disappointed. I had contacted the hotel before hand asking to be placed in a ground floor room near the amenities if possible and was thrilled to be told not only had my request been granted but we received an upgrade which included a lounge. The staff were as attentive this trip as they had been on my previous visit, we ventured across to the new hotel next door and received exactly the same warm welcome there. Food and refreshments were plentiful however I have one small criticism to make and it is about the tea and coffee machines dotted all over the place - nice idea but they always seemed to be in need of replenishing especially the one by the bar by the pool. However this minor niggle will not stop me from returning again.

Room Tip: Ask for a pool facing room if you want to sit in the sun on your patio area.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gloria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear "Gloria F",

Your feedback is very important for us and future Guests.
It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.
We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.
It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.
Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Worthing, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 June 2014

I agree this is not a 5 star hotel, the setting of this hotel is very nice, everything is kept very clean, rooms, pools, outside was kept extremely clean, the beach is nice , my husband and I stayed for one week, and felt that was enough, there really is not nothing to do, ok you can relax, but on a cloudier or colder day, there is really nothing you can do. The entertainment was poor and there were no coffee/tea facilities, slippers and gowns, nothing in the room, apart from a couple of bottle of waters, beware of this and bring your own when I spoke to lady reception manageress saying virtually everywhere in 5 star hotels these items are normally in the rooms , especially tea/coffee which we english in particular love first thing in the morning sitting on the balcony, instead of having to get dressed to go to restaurant to have your drink, (her flippant remark was to say we are in Portugal) (not happy with that sort of attitude) and if I wanted this facility it would cost 15 euros - kettle never turned itself off, had to hunt for coffee in restaurant (v. obliging kitchen manager) and go to the v. small town to buy milk - the other staff were lovely and friendly and helpful, staff in restaurant worked extremely hard for us all, looked as if they were (short staffed), but smashing bunch - lovely Managers so helpful and very nice young boy who used to bring the food out, esp THE EGGS - have travelled to many far away countries and these facilities are usual - town so small , nothing there, - will we go back - no - will we recommend not sure, as food also was not the best and sorry to say attitude of manageress seemed to start the holiday off with a bad taste.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank caroldummett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear Guest,

Firstly I would like to thank you for choosing to stay at the Pestana Porto Santo however, from your feedback, I also understand that you are disappoint with us, which we sincerely apologize.
I confirm that we don't have the habit of having Coffee & Tea facilities in the rooms as a standard but because we know that some Customers would like to have we do have but as a supplement and not reflected in the price of the package.Please accept my apologize regarding the way we inform the service of Coffee & Tea facilities. The 15,00 euros per week include the kettle, foam cups, water, coffee, tea and sugar bags, in case Customers ask in the restaurant for more cups and bags they give you free of charge.
On this occasion we certainly did not meet your expectations. I would therefore like to apologize.
I do hope that you will give us an opportunity to show we do care. Please feel free to use my contacts for future reservations. We will be happy to assist in providing you with a pleasant and comfortable stay.
Kind regards,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 June 2014

Have had a week here, Hotel not as good as I expected, but saying that food and how clean they keep everywhere cannot be faulted.
We are in block 15 room 1501 if you arrive and have this room asked to be moved I did not and have regretted it. The room is fine but the outlook is awful, back of block looking at wall of tennis court in next door hotel and I do not think the gardener has reach this far up since the start of the season it is like a wilderness. Wife has been eaten alive and we have used a whole tin of raid so be warned!
Got to omit not my best choice of hotel and resort will have to try harder next time.

Room Tip: Not block 15 and ask for first floor to avoid garden rooms
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edgeyEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear Customer,

Thank you for taking the time to tell us about your stay at the Pestana Porto Santo. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies.
At Pestana Porto Santo we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please next time contact us and tell us that you prefer another location. Sometimes we have Customers that prefere those rooms because of the nearness of the garden.
We appreciate the time you took to share your coments, and it is our hope that you will give us the opportunity to better serve you in the future.
Sincerely,

João Martins
Area Manager
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Lisbon, Portugal
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 12 June 2014 via mobile

First of all, I have to mention the pros: this a good looking hotel, with good common spaces, a great beach, quietness and a VERY friendly and genuinely kind staff.

The rooms are disappointingly basic, with absolutely no 5 stars amenities - no bathrobes, no slippers, basic and very low quality bathroom amenities, no gadgets like coffee machine, kettle, tea, coffe, no large screen tv, no ipod stand... You name it, the room doesn't have it.

There is also a problem of a lack of a proper blackout sistem for the windows which, if you have a baby, can be extremely bothering for their daytime naps... We had to ask for some black plastic bags to cover the window.

The worst part, in my opinion, is the food. In a country with such great food, it is sad that this hotel showcases such a poor range of food. The coffee machines at breakfast serve a miserable soluble coffee and worst cappucino. No decent espresso. The juices also come from a machine and are far from being natural or freshly squeezed. There's a poor variety of food and the pastries are of very low quality.
At lunch and dinner, the food is also poorly executed and nothing is delicious, not even in the so called thematic restaurants (japanese - terrible, italian - passable, typical Madeira food - passable). One day, at lunch, I went to the showcooking station to get some grilled pork sirloin which, incredibly, was just pre-roasted pork heated in the grill for 2 minutes!!! COME ON!

The wine is of the worst kind - in a country which produces excellent wines in all ranges of prices, they surely could have selected a few better ones!

The rest of the alcohol served is also of the cheapest brands available and the cocktails are miserable.

The beer, on the other hand, is from the excellent local brand Coral. And most of the sodas are from the also excellent and local Brisa brand - try the passion fruit one!

And the desserts...my god, most of them are made out of plastic and really miserable. Pure junk food.

Please do pay more attention to food and amenities and you'll have a hotel which everyone will remember and want to come back to. For now, it is just a regular experience at indecent prices for what you get.

Stayed June 2014
Helpful?
4 Thank Francisco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 12 July 2014
Google Translation
Exmo Sr "Francisco M",

Gostaria desde já de agradecer a sua disponibilidade para termos falado por telefone um pouco sobre a sua estadia.
Estamos sempre disponivéis e damos preferência ao contacto pessoal com os nossos hóspedes pelo que acredito teríamos certamente tido uma compreensão diferente se durante a sua estadia nos tivessemos comunicado.
De qualquer das formas foi importante termos falado e trocado impressões e acredito que na sua próxima estadia certamente terá uma impressão diferente.
Fico ao seu dispor para o que necessite para futuras estadias em alguma das uniades Pestana.
Ao seu dispor,

João Martins
Diretor Area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llandudno, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 June 2014

Recently returned from a weeks stay here and I cannot say enough good things about this place.

We arrived late in the evening, after a 5 minute bus transfer from the airport where we were greeted by a lot of happy and enthusiastic staff at the hotel entrance. They offered drinks on arrival which was very nice. Check in was almost instant which shows they were well prepared...Upon check-in we were given a sticker to place on our bags and these were taken to our room whilst we went to the restaurant to get food.

The rooms here are unbelievable, very contemporary modern and the pictures speak for themselves. Walk-in shower as well as a big bath with a slate sink. The cleaners also come in to clean the room twice a day.

The restaurants are really nice, you get a choice of 3 for a week, Madeiran which is a mix of fish and meat kebabs, Mediterranean which is predominantly fish and for adults only, japanease and also Italian.
The buffet has a good mixture, with 3 daily choices to be cooked fresh as you wait by the chef- my advice would be to check the welcome page on your TV station to see which themed days are on what day, for instance Thursdays is a Mexican theme, gives you a better idea where to eat during the week.

To be fair any buffet food can get repetitive so we chose to eat out of the hotel one night, we chose to eat at the "PITA" which is a family run restaurant based in the tennis club a five minute walk from the hotel, I highly recommend this place to give you some experience of the locals- special mention to the owner Miguel, great hospitality and will keep chatting to you long into the night, very good English and knowledgable, nice man and even better food for very low prices.

They have plenty of drinks on offer here at the hotel, quality wines, a very good cocktail menu and choice of soft drinks available at dinner and also in the bar throughout the day/night.

The pool area is very relaxed and they provide pool towels for each day, this is one of the cleanest pools/pool areas I have seen and you can either relax on a sun lounger or double bed ( yes I said a double bed!) they have waiters who come around the pool and serve you your drinks also.

You also have the choice to take a 1 minute walk to the next door sister hotel which is a bit more busier, we used this hotel quite often as it had a big lunch area and a chef cooking on the BBQ daily, again the same high quality standards is provided here.

The beach is an amazing sight, clear blue with golden sand and very very clean.

Finally the staff are very nice and I can't fault anything with the excellent service they provided, from the animation team, to the bar men and waiting on staff to the management team.

This is a gem of a place and is only in its first year, it won't be long until everyone is getting onto this so I can imagine the cost to stay will increase but it is well worth it for a week away.

Highly recommend for couples, not ideal of children in my opinion, but the other hotel next door is.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Benn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear Customer,

Thank you for taking the time to post such a fantastic review regarding your recent stay in our Hotels in Porto Santo island and share it with other travelers.
We were delighted to learn you had a very enjoyable time with us!
Thank you for your very kind comments regarding our pool areas, hotel facilities and staff.
We hope to have the opportunity to welcome you back to our Hotels.
Kind regards,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southbourne, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 June 2014

Oh boy where do I start. This hotel is just perfect and lives up to its 5star rating. All the staff without fail were polite and helpful. With an excellent command of English. The rooms were large and airy with all the facilities you require. (Should you want a kettle, you can hire one). With an excellent cleaning staff. The garden and grounds are beautiful, well landscaped and colourful.. Before I went there I had a phobia in regard to fish. which I have been trying to beat. Well I ate fish at each lunch time and also evening meal. The meals were just perfect, and reflect well on the catering staff. Bar staff very efficient and once more very very polite. I am not normally one for the entertainment which is provided but the animation team are brilliant and are really good at getting you involved. Which brings us to the Reception Team, nothing is to much effort for this brilliant bunch of people. And the thing I appreciated most is that they did it with a smile.
We booked this hotel for our Honeymoon and my 60th Birthday. They made us feel really special. And other holiday makers I spoke to, also said that they felt the same.
Well I have been well and truly Pestana'd and will certainly be going back. Thank you all very very much you are wonderful people.

Room Tip: Vila 5/6 or 7/8 are perfect if you do not want to be disturbed by noise (Not that there is much), on...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BlondAdonis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear Guest,

Your feedback is very important for us and future Guests.
Therefore your participation has been extremely important and gratifying to us.
We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.
It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.
Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 June 2014

Just returned from a week at this resort. Staff could not be more helpful and friendly. Whole hotel, food and pools were definitely 5 star and as promised in brochure so for once this is a nice change to actually find things as described. Will definitely return. To be able to use sister hotel columbus an advantage especially for dining. Themed restaurants you can book 3 but need to book quickly as they become booked up. Most definitely recommend this resort best on porto santo.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Debra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear Guest,

Thank you very much for sharing your feedback regarding your recent stay at the Pestana Porto Santo All Inclusive & Spa Beach Resort.
We are delighted to hear you had a great time with us and enjoyed the quality of service we provide.
We are looking forward to welcoming you back during your next visit.
Sincerely,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
#2 Luxury Hotel in Porto Santo Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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