We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Phil and Shantel Dell 2/06/14 to 16/06/14”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Pestana Porto Santo All Inclusive
Reviewed 18 June 2014

Where do you start ? The second we arrived on the coach and the door opened we were greeted by the most fantastic team with smiles a drink our cases were taken away to our room for us and a very speedy service this was too.
We arrived at our room and we had been upgraded to an executive suite and my oh my was this special? We was celebrating our honeymoon and we entered our suite and there was a bottle of champagne on ice and a tray of sliced fresh fruit and a lovely card from the management.

We thought that this was it but we can tell you the Pestana experience just got better and better we were made to feel like family by everyone and especially the deputy manager Angela Quintal whom was there for everyone always had a smile and was eager to ensure the whole of the resort was running perfectly?

From the cleaners (especially our maid Mara) whom spoilt us with lovely towel swans every day after she serviced our suite every day to a top quality standard, through to the maintenance staff, grounds staff and pool staff, kitchen staff waiters bar staff animation staff (entertainment) to the managers were exceptional, the quality of the food, selection, themes and cleanliness was second to none there was always something you liked and plenty of it.

There is no doubt at all that we will be going back next year the place is a dream and iff you go on to Youtube and type in Pestana Porto Santo 2014 watch the video and we are not kidding you feel like this day in day out this is how the staff are absoloutly fun and happiness day in day out.

At night you could go to bed as early as you like and would still have peace and quiet to be perfectly honest we are lost for words for this hotel it was the best experience we have experienced and will be spending all our holidays in the future with Angela and her top quality team, thank you so much everyone at Pestana Porto Santo you are under rated with a 5 we would like to give to 10 out of 5 iff we can?

Cant wait to see you all in June 2015 Love you all and thank you from the bottom of our hearts xxxxxxxxxxxxx

Room Tip: All as great as the other doesn't matter where you are put
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Phillip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 20 June 2014

Dear "Phillip D",

Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Porto Santo and share it with other travelers.
We were delighted to learn you had a very enjoyable time with us!
Thank you for your very kind comments regarding our services, facilities and staff.
We hope to have the opportunity to welcome you to our Hotel next year.
Greetings from Angela and kind regards,

João Martins
Area Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,518)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,081 - 1,087 of 2,518 reviews

Reviewed 17 June 2014

My husband and I, (along with our 20 month old) have just come back from a week's holiday at The Pestana Porto Santo Hotel and had a brilliant time. The hotel was lovely and just a walk over a footbridge to the gorgeous sandy beach. The staff were all really friendly and couldn't do enough for us. The food was excellent, so much choice and different things each day. There were other restaurants you can go to and also you can go to next door's hotel and use their facilities as part of the all inclusive package. The animation team (entertainment) were really good and not cheesy like some hotels can be. It was a nice relaxing holiday - well as much as it can be with a 20 month old. Would definitely recommend staying here if you want a nice chilled holiday. There's not too much to do on the island so wouldn't come here for a lively clubbing holiday!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank debsb75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 20 June 2014

Dear Guest,

We are pleased to hear that you have enjoyed your stay with us.
Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments” to your family.
Kind regards,

João Martins
Area Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We absolutely loved our holiday at the Pestana and we will be going back !

From the outset ALL the staff were friendly and cheerful. This did not change at all throughout our weeks stay. Every member of staff made eye contact, said hello and good morning/afternoon. The hotel, it's grounds and our room were immaculate. It's as beautiful as the pictures on the first choice website ! We were very grateful for the upgrade to our room we were given on arrival.

One positive I must shout about was the kids club. The staff in here were brilliant with the kids and played and interacted with them constantly. This gave the children the chance to play, shout and splash without us parents worrying we were upsetting the adults around the other pools. That said we also spent time in the other pools and nobody seemed to be bothered by the children playing.

I don't understand the negative reviews on here, we enjoyed the food and certainly can't complain about the tea and juice machines !!! We definetly didn't have to queue for food or at the bars. We found the food to be good and varied, every night we found something we enjoyed - even a fussy 6 year old enjoyed the food !!

The weather was at times cloudy but there was plenty to do, there are indoor pools, the spa as well as a range of indoor games provided in the Sunset Bar.

The beach is by far one of the best beaches we have even seen, it's beautiful, well maintained with lifeguards present.

The island is a beautiful, underdeveloped, non-commercial place and yes is quiet .... But.... There is plenty to do and for us as a family looking to relax and enjoy ourselves it was perfect :)

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank annakate1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 20 June 2014

Dear Guest,

Thank you very much for sharing your feedback regarding your recent stay at the Pestana Porto Santo All Inclusive & Spa Beach Resort with your family.
We are delighted to hear you had a great time with us and enjoyed Porto Santo Island also.
We are glad you enjoyed the quality of service we provide.
We are looking forward to welcoming you back in the future.
Sincerely,

João Martins
Area Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

My partner and I stayed at this hotel for a week and we couldn't have been happier with it. The hotel is just 15 minutes from the airport and although there was a queue to check in, we were offered drinks as soon as we got off the coach and the whole process was smooth and efficient - a member of staff went ahead and took our cases to our rooms for us, and even though we didn't arrive at the hotel until after 9pm there was still plenty of time to hit the buffet.

Room - We had a lovely surprise when we got to our room and found that instead of the double room we had booked, we had been upgraded to a suite! We were in Villa 5 on the first floor and had a balcony with a lovely view of the mountains. It was also really quiet so we had a good, undisturbed sleep every night.

Location - The hotel is right on the beach - just go past the pool bar and through the gate, and a gorgeous, quiet beach is there waiting for you. Turn right for more peaceful beach, or go left for a lovely 40 minute walk to the main village.

Food - The buffet offered standard continental breakfast, bacon and eggs etc, all good stuff, and a pretty good selection to choose from in the evenings, e.g. a few different meats, at least two types of potatoes, a different type of rice every night, and some really nice desserts! If you're peckish for lunch in the afternoon the burgers at the pool bar are good, too. We also tried the Italian a la carte restaurant and the Medeiran a la carte restaurant - the former wasn't anything special but if you like steak, the beef kebab at the Medeiran is a must-have.

Hotel facilities/grounds - The hotel looks great from the outside, with a really nice, quiet outdoor pool that has a sheltered indoor section to it that's great to sit in if it's a bit windy out. The hotel has done a good job of separating the noisier, more child-friendly part of the pool with the entertainment, away from a much quieter and more peaceful area. We didn't use the spa or indoor pool but that also looked really nice.

Entertainment/bar - The entertainment was good; either sit inside and watch and enjoy the atmosphere, or you can sit outside on the balcony and listen to the entertainment in the background - the female acoustic guitarist was good and the music quiz was fun, too. We also had fun sampling a few of the cocktails in the bar!

We would also recommend the 4x4 safari excursion which we booked through Thomson. It takes you all around the island so you can see the differences between the north and south of Porto Santo, and you can get some really good pictures from up in the mountains.

Other nice little touches included waiter service for drinks at the pool bar; a wave or a hug from the blue tiger before we got on the coach to leave; and a speaker in our bathroom linked to the TV, so you can keep listening while you brush your teeth! The staff were all really friendly, whether at the reception, in the restaurant or at the bar. If we were to visit the island again we wouldn't think of staying anywhere else!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Sam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 20 June 2014

Dear Customer,

Thank you for sharing this very detailed review regarding your recent stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.
It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.
Kind regards,

João Martins
Area Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

Brilliant hotel, cannot fault it one little bit, staff great, grounds spotless, entertainment as what you would expect at this type of hotel, Hugo makes the best mojito ever, you can use the sister hotel but we preferred the pestana, beach great but you do have to pay for sunbeds, will we go back? YES

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank MJ47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 20 June 2014

Dear Guest,

We appreciate your comments regarding your stay at Pestana Porto Santo.
It is always a pleasure to receive positive and constructive feedback and we hope to have the opportunity in the near future to welcome you again.
I will share your comments with Hugo, who I am certain will be encouraged by your remarks.
Thank you again for sharing your experience, and we look forward to serving you in the future.
Sincerely,

João Martins
Area Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Just to let everyone who was concerned about the animals know, they are now free.
The rabbits were rehomed with an islander, the Pigeons have flown and the Quail/Chickens are happily living outside in the vegetable patch. Joao the manager released the birds with me on the 8th of June and has assured me that if they do follow up the idea to keep animals the animals will be living in 5 * accommodation and getting 5 * care.
Joao a big thank you !
This was our third stay here and we really like the hotel, staff and the Island.
If the sun isn`t shining for a day or two the outside pools are a bit cold but you do have 2 indoor pools.
Would recommend the City Bubble electric cars, thanks Silvio, they were great fun for us and our kids also the photo shoot with Goncalo, the best holiday pictures you will ever have.
Paulo does a great horse riding excursion which our kids loved, the hotel can call him if you want to try it.
If you do visit the island get out and about. The islanders are really friendly, it is not touristy and it is safe. The beach is one of the best we have ever found and great for swimming with kids.
Thanks again to all the staff.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank steveh63GeeCross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 20 June 2014

Dear Customer,

Thank you for your many visits and latest comments.
We were happy to know that our Hotel is always a fantastic experience. We are glad that through your return visits you feel well taken care and you explore the Island and all the facilities that area available outside.
We hope to welcome you in Porto Santo Island in the near future.
Kind regards,

João Martins
Area Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

The hotel and grounds are very nice and all well maintained. The hotel and grounds are well laid out and guests can use the sister hotel next door, although we didn’t like the latter very much. The beach is excellent and it was nice to walk along it to get to the town which is small but nice to get out sometimes – a courtesy bus runs 3 times in the morning and once in the evening but not on Mondays, a taxi is around €6.

The weather was mixed, warm in the sun but with a cold breeze, especially at night. The island is small (runway crosses from one side of the island to the other). All very quiet and relaxing which we prefer to a busy tourist resort – however, I would recommend only one week rather than the two weeks we stayed.

It’s much cheaper to use local tour companies which charge much less than Thomson. For example, Lazermar - thanks again to Sofia! for an excellent time. We got details from the tourist office in town.

The best thing about Pestana Porto Santo was the staff who were almost invariably friendly, courteous and welcoming. The SPA was good – discounts can be negotiated on pricy items.
We had a suite and were upgraded to a pool view which had the unfortunate result that we had the sun on our balcony for a very limited time during the day. The rooms were of a good standard, very clean and well serviced although our duvet had some stains until it was changed.

Our biggest disappointment was the restaurants which were small and not enough staff to clear tables so that unnecessary queues formed – even when the restaurant was half empty!

We had specifically checked about my wife’s food allergy with the hotel and Thomson and were assured that they recognised the allergy, were well able to cope and would provide food safe to eat. On arrival, the situation was the opposite and it was with difficulty, and some risk, that she found enough to eat – there was some help from a couple of staff but sometimes even they did not know what was safe. We talked to staff, managers, management and Thomson but only in the second week, after another guest complained far less politely than us, did allergy labels begin to appear on some dishes. My wife was very ill for one day and was even more choosy thereafter. Buy WHY was the risk necessary at all??

Food was generally OK although with some dishes going cold. The tea and coffee machines were poor and the juice flavoured water was undrinkable for us. The facilities, food quality and service was far away from a 5* standard. The quality ambience was closer to a Butlins or Pontins camp, especially with uncontrolled screaming children all around. The speciality restaurant we tried was also disappointing – same issues on queues and quality. Staff throughout were friendly and helpful, especially Marcia Soares – they need more working staff and fewer non-working managers with walkie-talkies and secret service style ear pieces.

Bars had the same staff issues – again very nice staff but not enough to avoid having to queue. The drinks were of the usual cheap varieties. The wine was drinkable but a little rough. Not 5* but the standard we have come to expect from average AI hotels. I had hoped for better from the brochure but was not really surprised.

We did not like the evening entertainment in a small crowded area and volumes way too high. We ended up finding a quiet spot elsewhere and braving the noise only to join the inevitable queue for drinks or coffee.

Worth a visit for one week – we would not go back.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LondonGreens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 20 June 2014

Dear Guest,

Thank you for taking the time to tell us about your stay at the Pestana Porto Santo.
At Pestana Porto Santo we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address some of the problems and prevent any future occurrences.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Sincerely,

João Martins
Area Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Porto Santo Island hotels
0.2 mi away
Pestana Colombos All Inclusive
Pestana Colombos All Inclusive
#1 of 10 in Porto Santo Island
753 reviews
0.6 mi away
Vila Baleira Resort Porto Santo
Vila Baleira Resort Porto Santo
#2 of 10 in Porto Santo Island
2,114 reviews
0.7 mi away
Hotel Porto Santo & SPA
Hotel Porto Santo & SPA
#7 of 10 in Porto Santo Island
221 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Pestana Ilha Dourada
Pestana Ilha Dourada
#1 of 1 in Cabeco da Ponta
66 reviews
3.2 mi away
Hotel Quinta Do Serrado
Hotel Quinta Do Serrado
#6 of 10 in Porto Santo Island
212 reviews
0.5 mi away
Aparthotel Luamar
Aparthotel Luamar
#8 of 10 in Porto Santo Island
106 reviews
Show Prices
Show Prices
Show Prices

Been to Pestana Porto Santo All Inclusive? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Porto Santo All Inclusive

Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-242, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Porto Santo Island
#3 On the Beach Hotel in Porto Santo Island
#3 Spa Hotel in Porto Santo Island
Price Range: £64 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo hotel is a 5-star beach resort, on the island of Porto Santo, Madeira, and is all inclusive (breakfast, lunch, dinner, snacks and domestic beverages). Recently voted the best All Inclusive resort in Europe, it is located on Portugal's best beach, the Porto Santo beach, with 9 km of fine sand and warm water. Just 1 minute on foot from the beach, this hotel also offers 2 large swimming pools surrounded by 30,000 m² of gardens. Guests can enjoy its 6 restaurants and 5 bars, as well as a Spa area with a heated swimming pool, water jets, sauna, Turkish bath, Hamman and gym. And for the little ones, the hotel has sports fields, game rooms and the Kids Club. The rooms are decorated with blue ocean hues and each has a flat-screen TV and balcony. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Alpha Holidays Limited, Agoda, LoveHolidays, TravelUp, Prestigia, Travel Republic (UK), Hotels.com, getaroom.com, TripOnline SA, Ebookers, HotelsClick, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Pestana Porto Santo All Inclusive reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing