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“Atlantic Island Holiday”

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Pestana Porto Santo All Inclusive
Lancashire, Uk
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Atlantic Island Holiday”
Reviewed 24 June 2014

As with most people, the island of Porto Santo was completely unknown to me, a little prior research helped me to become more aware of what to expect. The sun is strong, so is the "breeze", this is the Atlantic after all ! but this small island has much to offer if you are prepared to accept the limitations of a space roughly 9 miles by 5.
Regarding the Hotel, I list the positives as being, beautifully designed, well maintained grounds, a high standard of cleanliness, an attractive coastal location , spacious rooms and more than anything, very helpful and courteous staff from management to all levels. This latter is a big plus. It is in catering that I have reservations, the three specialist restaurants we tried were the Koi Japanese), the Italian and the Mediterranean. We were new to Japanese cuisine but were expertly guided by a young lady who even explained the correct procedure in handling chopsticks. The Mediterranean Restaurant (just next door at the Colombus), was fine, lovely food, tastefully served. Where the Pestana falls down is in the cafeteria service ; this is often crowded, noisy and congested and the food is not always as good as it should be; my tip would be to eat next door at the sister Colombus Hotel on non specialist nights as it is far more spacious and has a quieter and more relaxed ambience, especially for couples. I cannot rate the Pestana as excellent in all areas because of the catering inadequacies, however, I would recommend it as otherwise a very good hotel , ideal for a relaxing week. We would certainly return.

  • Stayed June 2014, travelled as a couple
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Helpful?
4 Thank Recorder44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 12 July 2014
Dear Guest,

Your feedback is very important for us and future Guests.
It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important for us because give us the opportunity to better serve you in the future.
It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.
Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 June 2014 via mobile

We stayed at the Pestana Porto Santo for 1 week on 19th May and travelled with 2 other couples. We all enjoyed our week and the hotel and staff were excellent.
The rooms were spacious and clean and all rooms are close to the pool,bars and restaurants. I thought the food was very good and we tried the Madeira and Japanese restaurants however the buffet had themed nights and there was always a good choice. We seemed to be served by Teimo in most restaurants and his service was great and he was also very helpful with information about the island and hotel.
Our one and only criticism of the holiday was the A la carte restaurant booking system did not work smoothly and we could not book the Med restaurant and even had a special late sitting for the 6 of us at the Japanese restaurant due to the problems. Several other experienced a similar problem so maybe the booking system needs improving.
We hired the hotel bikes for 24 hours, this was good fun and we went around the whole island and up to the highest point on the island, hard work but rewarded with some great photos. On the way back we stopped in town for some well earned beers, very cheap and again all the locals were very friendly.
Another day we played golf, the course used to be a top 100 in Europe course but due to the 3 water pumps not working the fairways were very dry and despite some fantastic holes would not make the top 1000 in Europe in present condition. Mr Mayor of Madeira, find the money to repair a pump and restore the course back to top condition which would make it a major tourist attraction again.
The beach was beautiful , the animation team friendly and helpful and the best night was circus night on Sunday which was very entertaining. The weather was cloudy a few mornings so on one occasion we used the spa and gym which were well equipped and clean.
We even played Paddel ball on 4 occasions which everyone enjoyed, the pétanque was good fun as was the yoga one morning.
I would certainly recommend the hotel to everyone and I would go back for another week. Our thanks to all staff for making it an enjoyable holiday.

Stayed May 2014, travelled with friends
Helpful?
1 Thank gordonf007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 12 July 2014
Dear Guest,

Thank you very much for your review shared on tripadvisor and your loyalty to the Pestana Porto Santo All Inclusive & Spa Beach Resort.
It is a great pleasure to have you coming back and enjoyed the great quality of service we are offering.
We are looking forward to welcoming you back soon.
Sincerely,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lymington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 June 2014

Having just returned on 16th June from a weeks holiday at the Pestana Porto Santo we all had a relaxing week away. The hotel was spotlessly clean, all the staff went out of their way to help-all were very polite and made lots of fuss of our 2 small children. The children's swimming pool was perfect for under 4's and the play area very safe. The food was very good-plenty of choice at each meal and always being replenished. The gardens and swimming pools were all really clean and tidy with plenty of sunbeds and umbrellas. Our room was plenty big enough for 4, with ample storage space. The beach was amazing only a couple of minutes walk with a very handy beach bar. We can't wait to return!!

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
5 Thank DamianandRobyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear Customer,

We appreciate your comments regarding your stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.
It is always a pleasure to receive positive and constructive feedback and we hope to have the opportunity in the near future to welcome you and your family again.
I will share your comments with our team, who I am certain will be encouraged by your remarks.
Pestana Porto Santo continuously strives to meet your needs and expectation.
I would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website
Thank you again for sharing your experience, and we look forward to serving you in the future.
Sincerely,

João Martins
Area Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 June 2014

Pestana Porto Santo. Accommodation was 5 star, incl the Columbus (sister hotel) along with the staff. The food was probable 3/4 star but was plentiful and always hot. The drinks were local type but the wine was very palatable!!! I loved the beach and the island, the tour guides were knowledgeable and very pleasant. I preferred the food in the Columbus Theme restaurants The Maderia and the Med in my view were the best with the Med being almost 5 star, especially the sea bream - scrumptious.

Room Tip: All rooms are good but Blocks 1 and 2 are nearer the restaurants.
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
3 Thank billwebster16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear Customer,

It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.
We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.
It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.
Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 June 2014

My wife and I have just returned (16.06.14) from 2 weeks at the Pestana Porto Santo where we celebrated our 40th anniversary. From start to finish, the staff at both the Pestana and adjoining hotel, the Pestana Columbos , were friendly, professional and welcoming. We were made to feel that we were special guests - but that is exactly how all guests were treated. We have never experienced such a warm welcome at any resort. Our allocated room was absolutely wonderful - spacious and well equipped. I would point out that although we ate at both the Pestana Hotel & Spa, we preferred to dine at the sister hotel, the Pestana Columbos just a short stroll from our hotel. Once again, the dining staff and the piano bar staff were fabulous - remembering very quickly seating preference and choice of wine. On our actual anniversary day, every effort was made at both breakfast and dinner to mark the occasion by special treatment by the dining staff. I could go on and on singing praises but words are just not enough. A big thank you to all at both hotel staff. Brilliant. E & J

Room Tip: Apartment block 8 we found nice and quiet as it is well away from the pool area but even when we sat...
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Rooms
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Helpful?
6 Thank Ed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear Guest,

Thank you for celebrating your special occasion with us.
We are delighted that you enjoyed your recent stay.
We hope to welcome you back soon at Pestana Porto Santo.
Warm regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 June 2014

Where do you start ? The second we arrived on the coach and the door opened we were greeted by the most fantastic team with smiles a drink our cases were taken away to our room for us and a very speedy service this was too.
We arrived at our room and we had been upgraded to an executive suite and my oh my was this special? We was celebrating our honeymoon and we entered our suite and there was a bottle of champagne on ice and a tray of sliced fresh fruit and a lovely card from the management.

We thought that this was it but we can tell you the Pestana experience just got better and better we were made to feel like family by everyone and especially the deputy manager Angela Quintal whom was there for everyone always had a smile and was eager to ensure the whole of the resort was running perfectly?

From the cleaners (especially our maid Mara) whom spoilt us with lovely towel swans every day after she serviced our suite every day to a top quality standard, through to the maintenance staff, grounds staff and pool staff, kitchen staff waiters bar staff animation staff (entertainment) to the managers were exceptional, the quality of the food, selection, themes and cleanliness was second to none there was always something you liked and plenty of it.

There is no doubt at all that we will be going back next year the place is a dream and iff you go on to Youtube and type in Pestana Porto Santo 2014 watch the video and we are not kidding you feel like this day in day out this is how the staff are absoloutly fun and happiness day in day out.

At night you could go to bed as early as you like and would still have peace and quiet to be perfectly honest we are lost for words for this hotel it was the best experience we have experienced and will be spending all our holidays in the future with Angela and her top quality team, thank you so much everyone at Pestana Porto Santo you are under rated with a 5 we would like to give to 10 out of 5 iff we can?

Cant wait to see you all in June 2015 Love you all and thank you from the bottom of our hearts xxxxxxxxxxxxx

Room Tip: All as great as the other doesn't matter where you are put
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Phillip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear "Phillip D",

Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Porto Santo and share it with other travelers.
We were delighted to learn you had a very enjoyable time with us!
Thank you for your very kind comments regarding our services, facilities and staff.
We hope to have the opportunity to welcome you to our Hotel next year.
Greetings from Angela and kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, Essex, UK
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 June 2014

My husband and I, (along with our 20 month old) have just come back from a week's holiday at The Pestana Porto Santo Hotel and had a brilliant time. The hotel was lovely and just a walk over a footbridge to the gorgeous sandy beach. The staff were all really friendly and couldn't do enough for us. The food was excellent, so much choice and different things each day. There were other restaurants you can go to and also you can go to next door's hotel and use their facilities as part of the all inclusive package. The animation team (entertainment) were really good and not cheesy like some hotels can be. It was a nice relaxing holiday - well as much as it can be with a 20 month old. Would definitely recommend staying here if you want a nice chilled holiday. There's not too much to do on the island so wouldn't come here for a lively clubbing holiday!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank debsb75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, 20 June 2014
Dear Guest,

We are pleased to hear that you have enjoyed your stay with us.
Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments” to your family.
Kind regards,

João Martins
Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
#2 Luxury Hotel in Porto Santo Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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