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“SECOND TRIP - JUST AS GOOD AS THE FIRST ONE!”

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Pestana Porto Santo All Inclusive
Reviewed 6 August 2014

We enjoyed our holiday so much in 2013 that we just had to come back again. There is so much to be positive about this place - with only a few minor negatives. The hotel and facilities are clean and superbly maintained, and the staff are friendly and helpful at all times. It was busier this year than last, but never overcrowded. The beach is fantastic when you can drag yourself away from the hotel pools and bar. The Animations team provide a feel god factor for all ages with the daily 'Flash Dance' and bond well with kids, teenagers and adults alike with a variety of activities. Most of them have been circus trained at the Chapito Cirkus in Lisbon and are talented gymnasts, acrobats and dancers - providing most of the evening entertainment as well. Given that Porto Santo is an island with a population of 5,000 and 1,000+ miles from the mainland, the Animations team provide a good standard of entertainment, but singing is not their forte! Never mind, the bar staff provide their own entertainment. Meals in the main buffet restaurant can be crowded and the food a bit bland. However the restaurant in the adjoining Columbus hotel is better, less crowded, quieter and has a wider selection of food. There are 4 'premium' restaurants on site that need to be booked in advance using a voucher system. Beware though that they may try to restrict you to one booking per week at each of them to ensure equal access for everyone, although you can override this with a bit of persistence.

What are the negatives then? It just isn't quite 5 star - food and entertainment don't justify such a high ranking. You need to pay for sun beds on the beach - ouch! And you need to pay for a late check out from your room, which is worthwhile for a final shower and freshen up before the late flights home.

Portuguese passport control at the airport is hideously slow both arriving and departing but that doesn't detract from the hotel. When you have endured a slow passage through passport control the welcome at the hotel is refreshing and quite speedy; we certainly didn't experience any delays that a recent review commented on.

Overall, its a fantastic holiday hotel. No complaints!

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
5  Thank Lambo51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 30 August 2014

Dear Guest,

We appreciate your comments regarding your stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.
It is always a pleasure to receive positive and constructive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks and will take notes for improvements.
Pestana Porto Santo continuously strives to meet your needs and expectation.
Thank you again for sharing your experience, and we look forward to serving you in the future.
Sincerely,

João Martins
Area Manager

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985 - 991 of 2,489 reviews

Reviewed 6 August 2014

This is your typical all included resort hotel, where the food and the bar service are the worst things you'll find. The customer attention and room quality are above average like the Pestana Group offers you everywhere, but all else is nothing but plain. The food is buffet like, tasteless, the wines are nothing but low end and not recommended to anyone who likes portuguese wines. There's the theme restaurants if you want to escape from the buffet meals, but the quality does not justify the extra price you'll have to pay to access those theme restaurants. Besides that, everything is in it's right place, all the little details are there to make your stay as confortable as possible. Beach umbrellas everywhere, direct access to the beach or you can stay by the pool that is big enough for everyone. Everything you'll need, except that food quality that makes you want to stay there just one more day...

Room Tip: avoid the pool side, it's noisy in the evening. the villas near the bar and restarants are the 1...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Luís L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 30 August 2014

Dear Mr "Luis L",

Thank you for taking the time to tell us about your stay at Pestana Porto Santo.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
I would like to clarify the following:
1. Our regular wines are Portuguese (served by bottle) and produced by a famous Portuguese wine maker. We have Premium brands for Customers that would like to spend some extra money in wine, we were more than happy to provide you the wine list. Of course we could serve reserve wines and different brands but to do that our final package price was going to be different.
2. If Customers are staying with us less than 3 nights theme restaurants are not included, the supplement is 20,00 euros per person with the drinks included. Sincerely, i don't think is expensive.
At Pestana Group we continuously strive to meet your needs and expectations; therefore your feedback is very important to us, please note that we have different products with different brands and prices (value for money). We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you in the future.
Sincerely,

João Martins
Area Manager

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Reviewed 5 August 2014

The hotel and all facilities were spotlessly clean. Food was excellent. Staff generally were nice however there were a few surly and unfriendly ones. We were concerned with regard to the patio doors which can easily be pushed open whilst locked.No drinks in bar can be brought after midnight. My main upset was after paying £6.000 for the hotel without being informed they charged us 15 euros a day for sitting on the pestana sunbeds on our beach !!! Also i booked the hotel hairdresser a week in advance for my birthday and they cancelled the day before!!!

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank linefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 30 August 2014

Dear Customer,

Thank you very much for your stay at Pestana Porto Santo and also for posting your comment on TripAdvisor.
Usually our staff is one of the most positive and mentioned things from the Customers, my apologies if someone were not with you.
I would like to inform that the beach in Portugal is public and owned by the government and not the hotels for that reason the access to the concession area is not included and is restricted with a price. Please note that usually this information is on the travel agent brochure.
My apologies for the cancellation of hairdresser.
Thank you again for sharing your experience, and we look forward to serving you in the future.
Sincerely,

João Martins
Area Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We received a very warm welcome on arrival -check-in was smooth and the hotel was open an extra 40 minutes for the late arriving guests. The room was perfect-two double bedrooms and living area was just right for us as a family.
The food was a bit bland but the snack bar was exceptional as hot fresh food available all day in a BBQ style.
We didn't hang around for the evening entertainment but it just wasn't our thing.
I would recommend the Jeep tour, there is more to this little Island than you think.
The Pool was too shallow and would benefit by having a deep end and have to say even in that warm weather the water was too cold so maybe some heating should be installed.
The hotel is low rise but it's partner hotel next door ruins the atmosphere as it looks more like a hospital block.
The best part of this hotel is the beach- absolutely wonderful sandy beach.
They have additional restaurants to choose from which have to be booked but none were available for our chosen dates and the Italian Resturant was very poor.

All in all we had an enjoyable stay and had a relaxing time.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Kay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 30 August 2014

Dear Guest,

We appreciate your constructive comments regarding your stay at Pestana Porto Santo All Inclusive & Spa Beach Resort.
We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.
Looking forward to welcome you in Porto Santo in a near future.
Sincerely,

João Martins
Area Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Just stayed at the Pestana Porto Santo for the 2nd time and not dissapointed. Much busier then our first visit in 2008 but the quality of the rooms, the grounds and the food are still very high. We visited as a couple and it has changed, in that it has become a very family orientated resort but still there is a busy poolside area and a quiet poolside area so they try and please everyone. What makes it special however is it is situated on one of the best sandy beaches in Europe. Miles of nice soft sand, never gets to crowded, and the water is a beautiful azure blue. Outside of the hotel there is not a great deal to do, although the little town has a couple of quite nice little restaurants in the square if you can fit in any more food!!!. I probably would not want to stay for 2 weeks but if you just want to chill out and do nothing but eat/swim/drink/sunbathe and relax followed by more of the same then no where much better to do just that.

Room Tip: Rooms furthest from the beach/restaurant/childrens pool are the quietest.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank EilaMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 30 August 2014

Dear Customer,

Thank you for your many visits and latest comments.
We were happy to know that our Hotel was a good experience.
We hope to welcome you in Porto Santo Island in the near future.
Kind regards,

João Martins
Area Manager

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Reviewed 4 August 2014

The hotel and facilities were just like they were described in the brochure. Everything was spotless, the pools were lovely, there was a boardwalk straight onto a beautiful beach, there was a good variety in the food and drinks offered, the staff were very friendly and nothing was too much trouble. I couldn't fault anything and I will definitely return. A truly fantastic family destination.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Hatoal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 30 August 2014

Dear Guest,

We are pleased to hear that you have enjoyed your stay with us.
Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.
Kind regards,

João Martins
Area Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

I stayed here with my partner and 2 children aged 3 and 6 months. From the first day we couldn't believe how relaxed we felt. The room was lovely overlooking the pool and the maid very friendly. The childrens area was perfect for our daughter and the gardens were lovely for all my walks with the youngest one!!!We loved how we could use both hotels and split our meals between the different restaurants, so we were never bored. The staff were all excellent and the managers took time out to talk and make you feel special. We loved it so much we have booked to go back next year, this time trying the Columbus.

  • Stayed: June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Louise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded 30 August 2014

Dear "Louise K",

We are pleased to hear that you have enjoyed your stay with us.
Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.
Kind regards,

João Martins
Area Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Porto Santo All Inclusive

Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-242, Portugal
Region: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Porto Santo Island
#3 Spa Hotel in Porto Santo Island
#3 Luxury Hotel in Porto Santo Island
Price Range: £151 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo hotel is a 5-star beach resort, on the island of Porto Santo, Madeira, and is all inclusive (breakfast, lunch, dinner, snacks and domestic beverages). Recently voted the best All Inclusive resort in Europe, it is located on Portugal's best beach, the Porto Santo beach, with 9 km of fine sand and warm water. Just 1 minute on foot from the beach, this hotel also offers 2 large swimming pools surrounded by 30,000 m² of gardens. Guests can enjoy its 6 restaurants and 5 bars, as well as a Spa area with a heated swimming pool, water jets, sauna, Turkish bath, Hamman and gym. And for the little ones, the hotel has sports fields, game rooms and the Kids Club. The rooms are decorated with blue ocean hues and each has a flat-screen TV and balcony. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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