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Hotel Porto Santo & SPA
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Reviews (233)
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60 - 65 of 233 reviews
Reviewed 27 August 2011

Returned back after 8 years for a break at hotel with friends.
very disappointed with quality of rooms more 2 star than 4 star ! Have not updated rooms since 1960's !! Dark and dated reception area.
However the beach location is fantastic !
my major disappointment was that there is absolutely NO SECURITY in hotel as absolutely anyone who is not a hotel resident is allowed to park their cars in the hotel front entrance car park , walk through unchallenged through reception, hotel grounds and spend day on the beach , and then walk back through hotel totally unchallenged at any stage.
The cafe bar by the beach is in an ideal position but again service was very, and i mean very slow !! Why was it slow ?? because the hotel allows anyone to walk in from the beach into it's cafe bar area to spend money to the detriment of the hotel residents paying to stay there..
I waited nearly 2 hours for a tuna sandwich and when i complained no one seemed that interested. I pointed out that hotel residents were getting slower service than non residents who walked in from the beach, Very disappointed overall.
Chambermaids very friendly and helpful unlike the staff in the cafe bar area.
Witnessed many arrivals throughout my stay complaining to reception that they had been conned as quality of rooms were not 4 star !!
if you want a 4 star hotel go elsewhere !!

  • Stayed: August 2011, travelled with family
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2  Thank emma922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2011

This was our first trip to Porto Santo which was a very relaxing one to say the least. The beach and the associated bar were great places to chill out and eat some simple but good quality food. The service was somewhat slow at times, but after a few days that went completley unnoticed due to the very relaxed atmosphere. The hotel itself seemed a little out of date, and could do with a little bit of revamping in the rooms, the service was good, and very helpful at all times, and the breakfast quality was fine. I would however advise eating out in some of the local restaurants in the evening as they really were fabulous.

  • Stayed: August 2011, travelled as a couple
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3  Thank stevenrp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2011

We arrived on the first ferry and were brought to a hotel not updated from the 1960 s
It looked grotty from the front the reception area was dark and staff unhelpful given keys no help with bags
Room was like a student hostel with two small singles pushed together a dark room dirty balcony and overlooked a few trees the blind was filthy. Bathroom was basic small and no comparison to any other 4 star. Hotel I have ever stayed. We immediately rang the rep and requested a new hotel This was not possible as classic holidays did not have any others on the island. We caught the 2 pm ferry back to madeira . Again the hotel was the problem not the island
Very disappointing. Impression was the hotel from dirty dancing film

  • Stayed: June 2011
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5  Thank Archie182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2011

I've stayed already serveral times in this hotel and it's perfect for relaxing. Architecture of hotel is nice, the rooms are not four stars but surroundings are wonderful, it is practically on the beach. Very nice to sit in the beach bar. Very quit, you can sleep wonderful with only the birds and sounds of the sea. Nice helpful staff. Menu card in restaurant is the same since years. Food in beach bar is better. Absolutely wonderful beach with very few people except in summer. The island is a real paradise. For me, this is the perfect hotel if you want to relax.

  • Stayed: March 2011, travelled solo
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3  Thank globina13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2011

Very quiet, only 4 rooms occupied ! plenty of staff but still unable to produce either a reasonable level of service, cleanliness or food. On arrival no welcome, guidance or assistance - just a general indication of where we could find our room.
Room adequate but tired - needed a good clean & updating. balcony overhung with trees so room dark with no outlook.
Lovely Spa & good pool.

  • Stayed: March 2011, travelled as a couple
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1  Thank holiday186254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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