This Hotel is really awful. Rude receptionist, dated, tired rooms with no view, No basic requirements such as coffee maker, water, room service etc. There is no way this hotel has 4 stars. Be warmed, this is two star accommodation at best.
We arrived late and tired and our stay began by being interrogated by the rudest receptionist I have ever met. How or why Ms. Coulo got a job in the hospitality industry I will never know.
Our first room hadn't been decorated since the 70's. We we're moved to a 'suite' which was a slightly bigger version of the same tired, shabby, run down, basic room we first saw. The following day we paid an additional €80 per night supplement to stay in a 'villa'. We spent the evening chasing a giant cockroach around the Bathroom and the night listening to more of the same scuttling around the unswept floor.
The Manager that was on during the day was very friendly, professional and helpful and did his best to make our stay tolerable, but given the state of this run down, shabby, dive hotel there was not really a lot he could do.
Do not be fooled by the brochure showing a clean new room. This is not what you will get. We spoke to several people during our short stay and they we're all in disbelief at how incredibly bad the accommodation was.
The last straw came when the receptionist added €8.50 to our bill to make a local call to confirm our address.
This hotel should be bulldozed. It make Fawlty Towers look like the Burj Al Arab. Don't ruin your stay in this beautiful Island - look elsewhere.
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